Chartwell Retirement Residences Management reviews
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Looks good from the outside
Department Manager (Former Employee) - Toronto, ON - 19 September 2023
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The most useful review selected by IndeedI joined the company recently as a department manager, thinking I had found my dream job. The honeymoon period was short lived and I quickly began to see what was going on behind the scenes. On the surface all is made to look well, but your thrown to the wolves managing your department. You bring things up that need to be addressed, and your greated with a "thanks for the info but it really is not that important ". Rumors are spread by Frontline staff and management simply looks the other way. The residents pay alot of $, regardless they deserve better.
Pros
The relationships with the residents
Cons
Management
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Avoid this place at all costs.
Support Worker (Former Employee) - Mississauga, ON - 30 September 2023
Awful management. Low pay. High turnover. No corporate culture to speak of. Company constantly divesting assets to survive. Staff is overworked. Achievements are not recognized. HR non-existent.
Pros
none that I can remember.
Cons
Management clueless.
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Insights into Chartwell Retirement Residences
What people like
- Ability to meet personal goals
- Feeling of personal appreciation
- Clear sense of purpose
Areas for improvement
- Fair pay for job
- Trust in colleagues
- Sense of belonging
Horrible management and horrible HR.
Registered Practical Nurse (RPN) (Former Employee) - Elmira, ON - 28 September 2023
Management is manipulative and treats staff poorly. No one is willing to speak up or say anything to disagree with management because they know there WILL be repercussions. DO YOURSELF A FAVOUR AND NEVER EVER WORK HERE. I would give them negative stars if I could. Residents are lovely, co-workers are relatively OK. Lots of petty fighting and drama between staff.
Pros
If you work there long enough and kiss a** they'll give you a raise.
Cons
Management will overwork you, no respect for work/life balance.
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Flexible
Hwm (Current Employee) - Hamilton, ON - 26 September 2023
Flexibility is pro , pay is not great , Benefits also not the best. Good company . Management is always there for you Lovely residents . Growth oriented…..
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Official response from Chartwell Retirement Residences
28 September 2023Thank you for sharing your positive employee experience and thank you for everything you do for your residents and your colleagues every day. You are appreciated!
Team
Dietary Aide (Current Employee) - South Surrey - 23 September 2023
The team unfortunately doesn’t like to work together. We need to reorganize and educate how to engage in team work However, Management is great at chartwell, my team leads with example
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Love this workplace- full of purpose and wonderful team.
Registered Nurse (Former Employee) - Surrey, BC - 20 September 2023
I have worked here for almost 5 years, approachable and helpful management, great team work, flexible hours, good benefits for full and part time people. Very rewarding job as get to help seniors. Have enough staff support.
Pros
Free meal on OT, lovely management, cultural inclusivity. Excellent pay, professional staff and environment.
Cons
None
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Accommodative and supportive
PSW Student Placement (Current Employee) - Toronto, ON - 3 September 2023
Accommodating by other staffs, and I understand more about working with others, the management team is very helpful, their staff are and management where not after any country you belong to; not stressful because it’s what you are their for, very very enjoyable since their is no different between each others.
Pros
No
Cons
Normal 8hours
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Official response from Chartwell Retirement Residences
7 September 2023This review made our day, and we are thrilled to hear you have had such a wonderful experience during your time at Chartwell. Thank you for taking the time to post this review and we wish you a great day.
toxic
staff (Former Employee) - St. Albert, AB - 2 September 2023
a new employee comes in happy about a new job, all smiles and excited about the opportunity to help seniors.mangement encourage established staff to go to them for any little issue instead of going to the new employee they want to complain about and continuing to mentor them after a few days of training. if the management misunderstand the issue, it gets blown out of proportion and the new employee gets reprimanded and sometimes even ganged up on by a few management heads. for new employees who don't feel comfortable yet or are too shy to correct it. they get a scolding for nothing. they can get reprimanded for a simple things that could have been corrected if told to watch for it! toxic employees thrive here, are fed what they need to make any new employee feel as unsupported as possible. They are understaffed, half of them look depressed and the seniors start feeling as sad as the people around them. under this system, new employees will never feel part of a team and will be shuffled through like cards. replacing them every few weeks. back stabbing is def thriving and encouraged. way to go chartwell management! keep up the great work! it's quite sad because it's the poor seniors who don't get what they pay for and are the ones footing the bill in the long run.
Pros
greeting employee is a ray of sunshine, can get a drink from the fridge if they need hydration during the day
Cons
work every other day so never get 2 days off in a row, if a day off is needed for an outside event unable get it, can't get a day off even with plenty of notice, lack of staff means you can't trade shifts if needed
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Official response from Chartwell Retirement Residences
5 September 2023Ensuring a positive employee experience is a priority for Chartwell. While we are disappointed to learn that yours was not what you hoped, we are grateful for all feedback that allows us to learn and make improvements wherever possible. Can you help us understand your situation better? We invite you to contact Steve Himmelman, Director, Human Resources - National Programs directly at shimmelman@chartwell.com
Fast paced, wonderful coworkers but underpaid
Registered Practical Nurse (Former Employee) - Ottawa, ON - 27 August 2023
I loved working for these residents and their families daily and supporting them through their medical issues. It was difficult when starting as a new grad, I had to push myself to learn excellent time management to complete all my duties at an acceptable time (medications, wellness assessments, falls, documentation). Due to short staffing, I always found myself needing to step in and assist other departments/positions with their duties, as well as continuously training new agency healthcare staff daily to ensure consistent resident care. When a UCP was hired to take care of medication administration, it definitely helped to take off some of the workload and we were better able to work as a team to care for all our residents. I tried my best to improve communication between PSWs and UCPs, as there was not really an established team meeting at the beginning/end of shifts but it was difficult with inconsistent staff members, many of whom were agency staff. In regards to patient care, I feel like there were always a few medications/treatments/referrals that were delayed, as the doctor only came in person once a week and the pharmacy would not always send medications out on the appropriate day, resulting in increased phone calls and discussions to Director of Care. Management made our workplace feel like a family, which I greatly appreciated. They are very quick to attend to any kind of abuse/racism/aggression amongst residents or towards staff. They were very supportive of education leaves of absence as well as switching departments/positions (e.g. server to PSW to RPN). Pay and -
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Official response from Chartwell Retirement Residences
28 August 2023Thank you for your kind review of working at Chartwell! We are always seeking ways to improve and get better and we are so happy you have had a positive experience with us. Have a wonderful day!
Terrible management- nice residents
Health Care Assistant (Former Employee) - Langley, BC - 26 August 2023
Not a healthy environment to work in. Toxic. No room for advancement, general manager says “ feedback is so important” but doesn’t do anything when you do give constructive feedback. Often times recreation is cancelled for the residents, just a lack of care. Most enjoyable part of this job is the residents.
Pros
Residents
Cons
Management
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Official response from Chartwell Retirement Residences
28 August 2023Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations and want to ensure we do better in the future. Please feel free to reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com with any further comments or suggestions you wish to share.
Jobs at Chartwell Retirement Residences
OK place to work
Office Manager (Former Employee) - Simcoe County, ON - 14 August 2023
Great staff, residents fantastic, management supportive. Long hours to complete tasks. I enjoyed my job immensely. Never had z problem to get requested time off. Workplace culture was always zbout the residents. Staff were always helpfull.
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Official response from Chartwell Retirement Residences
16 August 2023We appreciate your feedback and want to ensure all of our employees feel valued and heard. Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com would be happy to chat with you to gain more insight and ensure others have a positive experience in the future.
It’s an OK place to work
Dietary Aide/Server (Former Employee) - Stratford, ON - 10 August 2023
managers are best friends with each other. They’ll hire friends to work for them, and then turn them into little rats for them. Basically, the midnight shifts are treated like slaves to the day and afternoon shifts. They treat the temp agency staff like they are kings and queens and there’s nothing else they can do basically, if you work midnights, you’ll have to get used to the fact that half of them will sit on the backside and just phone home to the other side of the world. It’s OK place to work if you’d like to be stressed right up to the max and feel burnt out at all times.
Pros
The residents are the best
Cons
management doesn’t care
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Official response from Chartwell Retirement Residences
14 August 2023Ensuring a positive employee experience is a priority for Chartwell. While we are disappointed to learn that yours was not what you hoped, we are grateful for all feedback that allows us to learn and make improvements wherever possible. Can you help us understand your situation better? We invite you to contact Steve Himmelman, Director, Human Resources - National Programs directly at shimmelman@chartwell.com
Care more about money than employees
Cook (Former Employee) - St. Albert, AB - 10 August 2023
Very toxic work environment. Management cares more about themselves than thier employees. Expect to receive almost no training but you are expected to train your employees. Expect to deal with toxic entitled employees that threaten your job on a daily basis and you receive no assistance as they are union and abuse both you and the system. If you want to work for a company that that only cares about thier bottom line work here. They don't care about thier employees and will let you go to make themselves look good.
Pros
Residents
Cons
Long hours, scared of losing your job all the time. Toxic environment
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Official response from Chartwell Retirement Residences
14 August 2023Your feedback is important to us, and we appreciate you taking the time to share it with us. We are sorry you were not satisfied with your recent experience and we would like to help rectify it. Please reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com and we will ensure you receive a prompt response.
Lower pay, good facility
Personal Support Worker (Former Employee) - Burlington, ON - 4 August 2023
Pay is lower compare to the other facilities. Lots of shifts, management is okay, high staff turnover. The facility itself is nice.
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Official response from Chartwell Retirement Residences
14 August 2023Thank you for writing a review about your time spent at Chartwell. We always appreciate the honest feedback of our employees and are constantly trying to improve and meet the expectations of our team members. We hope you have a wonderful day and wish you success in the future.
overworked and underpaid
Personal Support Worker (PSW) (Current Employee) - Cambridge, ON - 31 July 2023
the residents are nice but most of them should not be in a retirement home, the management only thinks about the money and not the staff or the residents.
Pros
no pros
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Official response from Chartwell Retirement Residences
14 August 2023Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations and want to ensure we do better in the future. Please feel free to reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com with any further comments or suggestions you wish to share.
Okay to work at
RCA (Former Employee) - Chilliwack, BC - 26 July 2023
Okay to work at. Residents are very good. Needs new management. Some care aid staff are excellent others need more patience. Some kitchen staff have been there for years
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Official response from Chartwell Retirement Residences
2 August 2023Thank you for taking the time to write a review. We always appreciate the honest feedback of our employees so we can learn and improve in the future. We hope you have a wonderful day!Thank you for taking the time to write a review. We always appreciate the honest feedback of our employees so we can learn and improve in the future. We hope you have a wonderful day!
It was good at first
Cook (Former Employee) - Oakville, ON - 22 July 2023
A lot of workload as a cook and can barely take a break , the residents were the part of the job. Some co-workers are extremely toxic instead of helping they will do whatever it takes to get you fired. I don't recommend to work in this place.
Pros
Nothing
Cons
No paid break
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Official response from Chartwell Retirement Residences
24 July 2023Ensuring a positive employee experience is a priority for Chartwell. While we are disappointed to learn that yours was not what you hoped, we are grateful for all feedback that allows us to learn and make improvements wherever possible. Can you help us understand your situation better? We invite you to contact Steve Himmelman, Director, Human Resources - National Programs directly at shimmelman@chartwell.com
Amazing workplace to be at
Leasing Consultant (Current Employee) - Montréal, QC - 18 July 2023
I started the leasing consultant job about 3 months ago and the only thing is can say is I’m impressed. It’s the first time that I set foot in a retirement home and the more time I spend here, the more I realize I had a totally different view of what a retirement residence actually is.The management is really working for the residents as much as they are present for their employees.
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Official response from Chartwell Retirement Residences
20 July 2023We love receiving feedback and are so happy to hear such amazing things about your experience as a Chartwell employee! Thank you for taking the time to share your thoughts with us. We hope you have a wonderful day!
Very toxic workplace
Personal Support Worker (PSW) (Former Employee) - Burlington, ON - 13 July 2023
There is no home work life balance , management will team up and bully employees into doing their jobs . There is no reward for doing your job properly . You are shunned if you have a genuine passion for caring. Employees who make mistakes and errors are regularly rewarded and given special treatment.
Pros
Some staff are really great people.
Cons
Long hours, no reward, low pay, toxic, bullying, abuse and neglect.
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Official response from Chartwell Retirement Residences
17 July 2023We appreciate your feedback and want to ensure all of our employees feel valued and heard. Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com would be happy to chat with you to gain more insight and ensure others have a positive experience in the future.
It was one of the most toxic workplaces I have worked at
RPN Health and Wellness Manager (Former Employee) - Cambridge, ON - 12 July 2023
What is the best part of working at the company?Corporate leaders were great! What is the most stressful part about working at the company?Pay is not great, expectations are high, No life-work balance.What is the work environment and culture like at the company?Staff need do not matter , you work short all the time, the GM put herself before other staffWhat is a typical day like for you at the company?Stressful, onsite leadership was terrible and it was go do what you can for the residents and get out at the end of the day
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Official response from Chartwell Retirement Residences
17 July 2023Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations and want to ensure we do better in the future. Please feel free to reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com with any further comments or suggestions you wish to share.
Horrible
Dietary Aide (Former Employee) - Brantford, ON - 11 July 2023
I worked with chartwell for 2.5 years and a coworker tried to kill me and management did NOTHING.DO NOT WORK HERENobody cares about you, hours are horrible, pay is horrible and the management doesn’t do anything.
Pros
Nothing
Cons
Hours bad, poor management, toxic work environment
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Official response from Chartwell Retirement Residences
13 July 2023Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations and want to ensure we do better in the future. Please feel free to reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com with any further comments or suggestions you wish to share.
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Ratings by category
3.0 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture
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Questions about Chartwell Retirement Residences
- How often do you get a raise at Chartwell Retirement Residences?36 people answered
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- What is Chartwell Retirement Residences holiday leave policy? How much holiday leave do you get per …13 people answered
- What is covered by the health insurance at Chartwell Retirement Residences?12 people answered
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