I would not change much, sometimes tasks to maintain the store and still meeting customer demands can be a challenge on busy days. I would try to organize a little better for tasking certain things or getting them accomplished ahead of time.
Stop micromanaging everything our employees do. Appreciate them more. Be more helpful when they have questions. Don’t criticize them.
First, I would implement proper onboarding,
I would make a new employee's role clear with a JOB DESCRIPTION.
Hire an HR department and take workplace safety and culture very seriously.
I would have the leaders take management courses.
Stop micromanaging, being rude, messaging at inappropriate times. Respect people's boundaries.