Service specialist – Ceridian Canada Inc. (client service – HPL)
Interact daily with customers through telephone, email to re solve, trouble shoot and reconcile all issues associate with Payroll, benefit and Journal Entries in HPL,
Rewrite the HPL year end check list on the year end guide approved by the year end committee and printed on HPL year end guide.
create SQL reports (Power query), special tax exemption and garnishment
Articulate to client how to create and transmit payroll cycle run and off cycle run.
Reconcile remittance to CRA, WCBs, EHT,CSST, pension, JE & Benefit billing
Appoint as a member of committee for year end guide, best practise and How to Knowledge Centre projects.
Explain how to processing US payroll, such how to set up 401K and ensure client meet the year end deadline Jan 31 to submit W2.