Cedar Heights Residential Living Employee Reviews

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4.0
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Grrat place to learn
Residential Support Worker (Current Employee) –  Tottenham, ON19 February 2019
pay not the best but the exp here will b worth. Esp for newcomers
the hours are rotating and it feels nice to have a weekday off sometimes.

learned alot about behaviours
love the people i support
Pros
Great exp & move up in company
Cons
Learning curve
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3.0
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Stressful
Support Worker (Former Employee) –  Shelburne, ON7 January 2019
Can be a stressful environment between both the clients and the staff. However if you are an effective leader then you will find no issues. Can be difficult if Targeted by clients.
Pros
Free gym membership
Cons
Inconsistent Schedule
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3.0
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first residential experience
In my role as a residential counselor (Former Employee) –  Scarborough, ON20 December 2018
This place gave me ample experience which prepared me to work with children and youth who have mental health and developmental challenges. Flexible working hours.
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3.0
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The residents are the joy
Residenial Supprt Worker (Former Employee) –  Mono, ON7 November 2018
The company has a very high turnover. Likely due to the very low salary and the over priced and poor excuse for benefits offeres to part time employees. Hey at least full time get theirs paid for. Maybe the turn over can be blamed on the fact that employees are expected to use their vehicles and gas for everything. Sometimes even their own money. Yes it gets reimbursed. Mileage at .45cents/km sometimes. However staff are budgeting at 1/3 of their pay to cover their working schedules. $15.50/hr doesnt cut it.
If youre lucky enough to have a good manager, they will schedule you per your availability. However, sone expect you to commit your life and every weekend to them.

The clientele are becoming increasingly more complex. Most of the homes are extremely understaffed. 1:1 care doesnt exists as she should. The homes get funding for such care, yet it is not happening. The committed, caring staff are very over workes and exhausting themselves. The 12hr ahifts cause most people to spend more time working then they do with their own families. Most of the staff are too young and inexperienced. They are unable to recognize behaviours typical of a child vs. Complex behavior. Some staff instiagte behaviors then blame the residents for the outcome.

The homes mix female and male residents. The vulnerable often become the victims of abuse from other residents. Small children are placed in homes with adults and teenagers. A perfect example, one home has a little boy under 10 who ahs no age appropriate socialization in a home with adults who expose him to violence. This poor boy has
  more... been targeted by the older youths when they have explosive violent behaviors. Yet, both age groups have the same expectations.

Managers do not value the employees at all.
These positions should be starting at a pay rate of at least $21.00/hr. They are beginning to get into personal care assistance on top of complex, dual diagnoses, ASD care. You can commit yourself for years to this employer with no advamcement.

This company needs a complete overhaul.

The only positive to this job is that genuine caregivers are on positions to show a child, youth, adult love and care in a safe environment compared to the reality most of these residents have been exposed to.
They do offer a lot of free training to add to your resume.

Thats cedar heights in a nutshell.
  less
Pros
The residents
Cons
Employees are just a number
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4.0
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Great people, very rewarding
CYC, Case Manager (Current Employee) –  Markham, ON25 October 2018
Great team atmosphere. Feels like a family, always have fun activities planned around the holiday.
Have to work a lot of hours and management requires you to do so much but does not acknowledge or reward you for what you do. The pay is also not worth the amount of work that is being done.
Pros
Extra Training
Cons
Long Hours
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5.0
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Great learning experience
Case Manager (Former Employee) –  Orangeville, ON9 October 2018
Opportunity to grow and learn new skills throughout the agency.The clients we serve can be challenging although are wonderful to work with throughout their daily routine. Management can be challenging at times, although are fairly cooperative and understanding when they take the time to listen. The team members become your work family. The hardest part of the job are the power struggles with the individuals we support.
Pros
learning new skills, training, individuals we support
Cons
coverage for shifts
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2.0
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Favoritism, biased and unfulfilled promises
Case Manager (Former Employee) –  Markham, ON4 August 2018
When supervisors and upper management like you. You are busy working. When you have strong work ethics, stand up for what is right and say no what is wrong. You are disposable. It is a common theme in this industry I wish all front line workers just do not show up to work for 1 week and see how upper management do the work with the clients they picked for us to work with. Then realize that they are disposable. Room for growth? When? Where? How?
Pros
Working with some clients and staff
Cons
Upper management
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2.0
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productive place to work
Residential Caseworker (Current Employee) –  Mono, ON12 February 2018
a typical day at work has an up and down, there is always a power struggle between residents and worker. It's a fun fast paced environment however, no staff will cover you and car maintenance is not worth of the drive specially if you live far from work.
Pros
hours
Cons
short staff
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3.0
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Fun place to work and get experience
Support Worker (Former Employee) –  Mono, ON5 February 2018
Fun place to work. It was nice getting to know the kids and taking them out on day trips. Staff was friendly and we always had a lot of fun. Good hours if you wanted them.
Pros
Fun work
Cons
Management
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2.0
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Poor upper management, broken promises of pay raises, and the focus on bottom line
Residential Support Worker (Former Employee) –  Stouffville, ON31 December 2017
Worked at one residence for almost a year and seen 4 program managers come and go due to poor upper management. Worked with several co-workers, who started within about the same time I did, and we were promised a pay raise within 6 months, but never got it. Complained to the co-ordinator and program managers but nothing ever came of it, in spite of our outstanding work performance, so most of us quit after 8 months, including myself.

Realized within a month of working there that, the company as a whole, was all about the bottom line at the sacrifice of the kids. Luckily CAS and Kid's Advocacy were there to keep them in line.
Pros
Good co-workers and outside agencies
Cons
Poor and oppressive upper management
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1.0
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Residential
Residential Support Worker (Former Employee) –  Tottenham, ON26 October 2017
This was one of the worst places I have ever worked. They treat their employees very badly. They don't have good benefits. They don't listen to your concerns.
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1.0
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Support worker
Support worker (Former Employee) –  Markham, ON1 January 2017
Working at Cedar Heights Markham had been quiet the experience. The clients are the only pros to the job. No respect from management, bias employees who have no experience that think they know everything. No room for growth and extremely low wages depending on who you are. No structure. No accountability. Sloppy and not maintained.
Pros
Clients
Cons
Long hours, no room for growth, immature staff, low salary
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4.0
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Great learning environment
Residential Support Worker (Former Employee) –  Tottenham, ON22 December 2016
There is no "cookie cutter" day at CH, within a residential setting there are various surprises that require someone who is flexible and a team player.
Day shifts start at 6am and end by 11pm when the evening shift takes over. My ability to creatively problem solve and multitask has greatly improved from my time spent there.
Learning the obstacles that children and youth face within this environment as well as their families and those that are wards of the state was the biggest "eye-opener" from my experience there.
The management was always supportive and encouraged staff to come up with new evidence based means of teaching life skills to clients. If the need presented itself for a debriefing after a series occurrence or situation new to the staff member, the management had an open door policy and would always make time to ensure the wellness of its staff.
The hardest part of the job is coming to terms with the realization you can only do so much within your scope of practice to help the clients.
The most enjoyable part of the job was seeing your efforts pay-off with the clients in the form of relationships being built, especially with the non-verbal clients that required considerably more effort and time, but when their trust was earned it was invaluable.
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4.0
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Case Manager
Case Manager (Current Employee) –  Stouffville, ON9 August 2016
Busy! But a great learning environment and a lot of opportunity for those to explore beyond entry-level responsibilities and exposure to external agencies.
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2.0
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stressful work environment and unsupportive upper management
Child and Youth Worker (Current Employee) –  Markham, ON17 November 2015
stressful and under appreciated by upper management. take credit for work performed by front-line workers and quick to blame when things go wrong. do not understand the high needs of clients and place clients that do not fit together in the same house causing more chaos and ultimately the clients end up losing out on opportunities
Pros
coworkers
Cons
long hours, low salary, no benefits
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4.0
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Challenging and fun place to work.
Program Coordinator/Case Manager (Former Employee) –  Orangeville, Ontario5 January 2015
A typical day included aiding all clients with daily routines, encouraging their optimal educational success, providing accommodations to the program with respect to each individual's developmental needs.
Pros
Positive environment.
Cons
Potential for high stress situations.
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4.0
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Fast paced envronment, Never a dull moment
Residential Support Worker (Current Employee) –  Richmond Hill,ON3 February 2014
A typical day comes with its challanges but for the most part, the job is very rewarding knowing that i'm making a difference in the lives of youth the are transitioning into adulthood. I enjoy working with my team as it is important to have strong staff. l look to my co-workers for suport and also as teachers to learn new ways of implementing effective working strtegies. The hardest part of my job is finding new way to support youth with brain based disabilites. The most enjoyable part of my job is watching the children use the skills being learned and utilizing them in there transitioning process.
Pros
Payed training ie CPI, Cpr
Cons
Working the overnight shift
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3.0
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A Learning Experience
Case Management (Former Employee) –  Orangeville21 August 2013
Nine years of improving my interpersonal communication skills, networking and administrative duties.
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Overall rating

3.0
Based on 19 reviews
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