Collection Officer (Current Employee) – Vancouver, BC – 3 December 2018
I dont think anyone dreams to be a debt collector but there is a lot one can learn form this job. I took the job because I needed the money and thought it would be a good experience in a financial industry. I learnt a great deal on debt and credit.
people at work are friendly, diverse, great supervisors and managers
Arguing with people, debtors can be extremely rude, lots of name calling
Customer Service Representative (Former Employee) – Laval, QC – 12 February 2019
This is perhaps the worst call center I worked for. People don't stay longer than six months because they either get fired for any reason or they end up quitting our of desperation.
I can't even start to describe the things that this company did to me and others.. so let me warn you:
1. Favoritism. They will give opportunities for advancement once in a while but after you apply and get your hopes up, you will realize that they had already secretly given the position to someone else just because the manager likes that person or just because this person is friends with another TM, or because they are related to someone in management. This tactic speaks volumes about their total lack of professionalism.
2. Micromanaging. This is typical of call centers but I've never seen anything as awful as what I experienced at CBV, they will literally make you feel bad about having to use to washroom (are we in prescholar where we are constantly shamed for using the washroom?), they will tell you to use the bathroom only at your breaks. Breaks used to be 5 minutes (when have you seen a company in Quebec that gives 5 minutes breaks?) but they changed them to 10 minutes... you know, when you gotta go, you gotta go... but they will constantly shame you about having to use the loo. They're ridiculous!
3. They shame you every time you try to request time off. You have a doctor's appointment? "You shouldn't. It looks bad on you. This is bad example to the others" (these are actual words from one of the managers). You are sick a few times? Forget it, you'll get a warning and get firedmore... eventually.
4. They obsessively monitor your calls, they watch your every move.
5. It may not be sales but sure feels like it. some of their metrics are ridiculous and when you reach those goals, they will accuse you of cheating, managers can't even agree about what's allowed and what not.
The only thing that I liked about the place where the colleagues, most people who work there are amazing... but they always left... almost anybody there lasted past the 6 months.less
Overtime pay, great work colleagues
Micromanaging, management is a mess, no room for advancemenr
Collector (Current Employee) – Burnaby, BC – 4 October 2018
I've been with cbv for almost 3 years now. I've seen many people come and go. The job itself can be a bit mundane and challenging at times but the best way to sucessed is actually just showing up to your shift and trying. The management and supervisors have so much information and they really do care about their employees. When it comes to work and personal life the managers are pretty flexible as long as they've been given enough notice like any other job. It is by far one of the easiest jobs I've ever worked at.
Relax environment, good people, schedule flexibility
Agent (Former Employee) – Burnaby, BC – 20 September 2018
The people working there are useless. They don't take their work seriously. After they select you in an interview. There is worse training they provide. Some time you just have to seat in class without having any work. Supervisor are worse they do nothing only laugh. if you are doing well also they don't appreciate. Never tell your mistake and even they don't care if you get fired. Management is very poor. I Suggest If you want to work in good place this is not the right one.
Agent de recouvrement (Former Employee) – Laval, QC – 22 June 2018
Vu que nous ne sommes pas en mesure de dire ce que nous pensons de cette entreprise , car Indeed bloque tout , tout ce que je peut dire cette place ne vaut pas la peine d'y aller . Pas de vie travail/famille , journée de travail longue & sans compter des gestionnaires qui crient & insultes les employés & bonus pas fort.
Client Service Coordinator (Current Employee) – Toronto, ON – 23 February 2018
CBV Toronto office used to be located at Sheppard and Yonge. It was a nice location with cubicles for every employee, and even with the open concept the place was cozy and a decent office experience.
The company was bought out and location was moved to Markham. Agents are crammed into rooms to sit side by side and across from each other with small glass dividers that provide no privacy or sound absorption. 'Floor' agents can expect a loud environment. The common areas are shared with a 2nd agency on the 2nd floor.
Back office workers can expect a slightly better experience, but not a high salary. Like all agencies, the salaries are low for industry standards. The best part of the job would be your co-workers. Management is great if you help each other out. You are expected to learn as you go.
Administrative Coordinator (Current Employee) – North York, ON – 3 December 2017
My colleagues are very fun to work with. As a whole, CBV is a good company. They were very nice to me to give me employment while I was a student. They gave me flexible hours that complements my studies.
Collection Agent (Current Employee) – North York, ON – 30 September 2017
CBV has a very comfortable work atmosphere to it. You will never feel out of place or isolated within the energetic community. Each and every staff within the hierarchy of authority will treat you with the same level of respect as anyone else.