This place is the worst place you can work! Its not worth it! Have to work longer days to get paid for hours minus breaks, everything is about you sitting in the seat so they can bill for you, your opinion does not matter, managers are not supportive or approachable, director and ops manager are incompetant. In the interview they tell you things that are not true. When applying for another position, whether you get it or not depends on politics of if you can be controlled or not instead of if you actually deserve the position. All the employees that are CSR are looking for other work. Despite what they tell you, dont waste your time.
The people you work with that are not in management are really cool.