CBV Collection Services Ltd Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great people
Senior Collections Officer (Former Employee) –  Toronto, ON11 January 2018
This was a great place to work. The job becomes mundane because it is dialer heavy; but the people there make it worth while. They offer a competitive salary for the industry.
Was this review helpful?Yes 3No 4Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun company
Administrative Coordinator (Current Employee) –  North York, ON3 December 2017
My colleagues are very fun to work with. As a whole, CBV is a good company. They were very nice to me to give me employment while I was a student. They gave me flexible hours that complements my studies.
Was this review helpful?Yes 2No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Comfortable
Collection Agent (Current Employee) –  North York, ON30 September 2017
CBV has a very comfortable work atmosphere to it. You will never feel out of place or isolated within the energetic community. Each and every staff within the hierarchy of authority will treat you with the same level of respect as anyone else.
Was this review helpful?Yes 2No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Trés mauvais environnement de travail
Qc, H7N-5N6 (Former Employee) –  Laval, QC27 September 2017
Aucun soutien moral et psychologique de la part de la compagnie. Beaucoup trop de stress spychologique et aucune aucune reconnaissance de la compagnie
Pros
Avantages sociaux
Cons
Courtes pauses et aucun respect de l`équipe de gestion
Was this review helpful?Yes 8No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Easy going with great people
Collection Officer (Current Employee) –  Burnaby, BC3 August 2017
All of management are flexible. Shift work. Salary plus commission. Easy going environment. Can move up quickly with job. Make friends. Social committee makes fun event that are family friendly. located close to bentwood skytrain station
Was this review helpful?Yes 1No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Excellent Working Atmosphere
Bill Collector (Former Employee) –  Burnaby, BC27 June 2017
One of the better companies I've worked for. I've seem many people hired over the years, but after they left because the "grass was greener" they always did come back.
Was this review helpful?YesNo 5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Only apply if you are desperate to survive
agent (Current Employee) –  Burnaby, BC15 June 2017
During training they tell you so many things about the company which all turn out to be lies.There is no room for growth at cbv .You could work at this place for 10 years and still not get promoted you are not a human being there your just another number on the board nothing special .Even if you genuinely work hard to get noticed for your efforts they still overlook you.Supervisors barely do anything special here all they do is walk around and look pretty .l wouldnt consider this place as a long term career path .Salary is not even that much and they still take so much from you on your check .
Pros
sit all day
Cons
everything
Was this review helpful?Yes 6No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Overworked
Collector Agent (Former Employee) –  North York, ON7 June 2017
Conduct outbound calls or inbound calls
Collect on delinquent balances
Provide payment instructions to customers


Hardest part of the job is;
Enforcing you to collect on a noncollectable debt

Good part of the job is;
Learning different ways of payment methods and how to escape from being in debt
Learning how to read the credit bureau
Pros
None
Cons
High Turnover rate
Was this review helpful?Yes 5No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Call center
Clianr Account Management (Current Employee) –  Burnaby, BC7 May 2017
You are just a number in the team, you get to swore at every single day by the clients and you can't say anything about it. Managers are joke, they do nothing at all. And the compensations are toooo low compare to the job we do. Make it your last choice
Was this review helpful?Yes 9NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
ok for a start-up job
Customer Service Representative (Former Employee) –  Montréal, QC11 April 2017
It is an ok job to start, but not not recommended for a long-time career. You are just a number on the board, you do not count as a human being. They change your portofolio without reason and without informing you.
Was this review helpful?Yes 18No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
worst job ever
Human Resource (Former Employee) –  Vancouver, BC23 March 2017
i worked in HR for years at this company,
starting age can be as low as $13 per hour
Turnover on collectors is over 100%, we hire more a year than the staff base.
Management doesnt care they just want "bums in chairs"
the dialer is worth more than the employee.
Many people left thier current jobs to join us,
we fired them within the first 60-90 days.

All wages are around 5-10k under industry standards.
Was this review helpful?Yes 14No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and result oriented.
Collections Officer (Former Employee) –  Toronto, ON20 February 2017
Working with the same company with ability and knowledge
of my work experience and always producing required
achievement of result. Achieving result and completing my
required goal. Working with as a team member in a friendly
envoirnment.
Pros
No free lunchs.
Cons
Regular working hours.
Was this review helpful?Yes 3No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
No Body cares about employees
ex employee (Former Employee) –  Burnaby, BC8 February 2017
Management think only dialer does the job and employees are robots
they cut down the break time. Supervisor are worst they don't help.
Supervisors have fun without working.
Pros
none to mention
Cons
nobody solves employee issues
Was this review helpful?Yes 16NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Typical Collection Agency
Senior Collections Officer (Former Employee) –  Toronto, ON5 January 2017
It's hard to say as I worked there years ago, but from what I can remember, the culture was toxic and management was overly aggressive. Very talented staff getting taken advantage of.
Was this review helpful?Yes 6NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
It builds you to become more independent and resourceful.
Supervisor/Collector (Former Employee) –  Burnaby, BC8 December 2016
Its great place to learn and craft your skills on the phone and become an expert with your dialogue and language. It helps you understand the client's perspective and situations.
Was this review helpful?Yes 1No 4Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
90% are fired within first 60 days
Collections Agent (Former Employee) –  Vancouver/Burnaby11 October 2016
CBV is the worst company I have ever worked for.

Quota is everything and and training is minimal.

Everyone is assigned a "case load" but the person who logs the collection gets the credit for ALL the previous work. A huge percentage of long term staff maintain their numbers solely by stealing co-workers accounts, while doing absolutely nothing to collect on their own caseload. This is so common that you are advised on the first day not to discuss any accounts with co-workers. Staff who cannot maintain their numbers are routinely fired and with the constant poaching of files over 90% of all new hires are fired within the first 6 weeks.

I watched one new person work on a file worth thousands of dollars - the one file was enough to put her way over her quota. She collected the first month and the second month a long term employee poached the file and claimed the collection, leaving this person short on their quota by a small margin.
Even though she proved that she had done the work and that the file was stolen by a co-worker who has otherwise seriously under-performed (less than half the collections dollars) that month the new hire was fired for not meeting quota. The person who poached the file got a bonus.
Pros
There are none
Cons
90% chance of being fired within the first 6 weeks. 100% chance of having your work stolen.
Was this review helpful?Yes 31No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Flg is not where you want to be!!
Agent (Former Employee) –  Burnaby6 October 2016
This place is the worst place you can work! Its not worth it! Have to work longer days to get paid for hours minus breaks, everything is about you sitting in the seat so they can bill for you, your opinion does not matter, managers are not supportive or approachable, director and ops manager are incompetant. In the interview they tell you things that are not true. When applying for another position, whether you get it or not depends on politics of if you can be controlled or not instead of if you actually deserve the position. All the employees that are CSR are looking for other work. Despite what they tell you, dont waste your time.
Pros
The people you work with that are not in management are really cool.
Cons
Read above
Was this review helpful?Yes 26NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
get hired to want to quit
COLLECTOR (Former Employee) –  Burnaby, BC28 June 2016
This job was interesting in that I loved my interview and the training. Just so on point and easy to start. But once on the floor in the call center it was tough.
The work environment was no very professional. One supervisor got fired for being inappropriate with an agent. Staff is dating supervisors and no dress code.
When you are on the phone supervisors would disappear or not be around for evening shifts. And I found no accountability for the lack of work everyone was doing. I did comment to a manager to just feel it fell on deaf ears.
Pros
easy job to get
Cons
hard to work there
Was this review helpful?Yes 11NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Collections was fun,but the training was fair up to point thr trainer gets personal. they let you work all day then say its not working out and you. a
Collections Agent (Former Employee) –  bby bc7 May 2016
Thé people were Nice but thé traîner was only interested in thé men. They dont even acknowledge your thank you for thé time and pleasure meeting you they were rude just got up To leave,they walk you out in ftont of your new trainiee embarrassant. Discouring. Want to be a part of this team. But know need Courage to get back out there. Never again
Was this review helpful?Yes 26No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The Worst Company in Canada
Collection Agent (Former Employee) –  Vancouver, BC25 April 2016
Minimum wage for lies about commission, favoritism by managers and lousy shift work? The worst of the worst. With an annual 250% worker turnover this place sucks.
Pros
You can swear at he supervisiors when you quit
Cons
Everything
Was this review helpful?Yes 14NoReport
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at CBV Collection Services Ltd. Our community is ready to answer.

Ask a Question

Overall rating

3.3
Based on 53 reviews
510
417
312
26
18

Ratings by category

3.0Work/Life Balance
3.1Salary/Benefits
2.9Job Security/Advancement
2.9Management
3.2Culture

CBV Collection Services Ltd Reviews by Location