CBV Toronto office used to be located at Sheppard and Yonge. It was a nice location with cubicles for every employee, and even with the open concept the place was cozy and a decent office experience.
The company was bought out and location was moved to Markham. Agents are crammed into rooms to sit side by side and across from each other with small glass dividers that provide no privacy or sound absorption. 'Floor' agents can expect a loud environment. The common areas are shared with a 2nd agency on the 2nd floor.
Back office workers can expect a slightly better experience, but not a high salary. Like all agencies, the salaries are low for industry standards. The best part of the job would be your co-workers. Management is great if you help each other out.
You are expected to learn as you go.