Senior Travel Consultant (Current Employee) – Vancouver, BC – 26 February 2017
It was ok. Work life balance was ok until I asked for home office when my commute was more of a challenge. That continues to be declined. Advancement doesn't happen unless your Manager wants to let you go.
Senior Travel Consultant (Current Employee) – Markham, ON – 3 November 2016
The work has challenges daily depending on our customers requirements and it is interesting. The team is great and we work like a family. The management is very supportive and motivates the team and gives timely recognition etc.
The enjoyable is when we have to be creative and give suggestions to our customers.
Corporate Travel Counsellor (Current Employee) – North York, ON – 6 April 2016
worked onsite location. great co-workers and enjoyed working with clients in person. learned most of the basics of travel and admin. Enjoyed travelling with co-workers on Familiarization trips. Great management team.
Corporate Travel Consultant/Lead Agent (Former Employee) – Ottawa, ON – 18 November 2015
It was a fantastic place to work. Coworkers, management and owners were a pleasure to work with. I had the opportunity to deal with a large number of people over the years and was able to build amazing, strong relationships with my clients. The salary was ok for what was expected of me. There was never a dull moment in each day. I learned a lot from my workplace and will treasure and take that with me forever. The only unfortunate thing was that business demands had decreased therefore they were not able to fulfill a full time role for a few employees.
Productive and Fast Paced- Agents are very knowledgable.
INTERN (Current Employee) – Windsor, ON – 6 November 2015
Carlson Wagonlit is a very productive place to be. The agents are very knowledgable and helpful. Wishing the past 6 months that I have been working at Carlson Wagonlit, I have learned a lot from the agents as well as a lot about myself. I have been able to grow in a professional manner and figure out what I really enjoy doing and what my future plans are in the Travel and Tourism industry. The best part about this job is the invoicing system. I really enjoy invoicing for the agents clients. It's very computer based and I have been able to learn about a lot of different worldly destinations. The most difficult part of the job is the customer contact. This is difficult for me, personally, because I am just now working with clients so I am still trying to learn about all the nooks and crannies when dealing with a client. The only way to improve is to have more practice, which I expect in the coming months. The management at Carlson is very friendly, helpful and understanding.
Travel & Cruise Consultant (Current Employee) – Markham, ON – 1 June 2015
Carlson Wagonlit is a great company to work for. They have a great partnership with RBC Rewards and offer their clients the very best in products and service. Truly client focused makes this agency a great place to work for.
Servicing clients on a regular basis is my constant goal. Working for this Company has been the very best ever. It was a challenging experience and satisfying at the same time. Constantly answering emails and phone calls to give my very best to our clients. Learnt lots of things. Travel is a never ending learning experience Management always very helpful. co workers worked as a team. Not enough hours to service last minute calls, so you stay longer until that request is complete. The most enjoyable part of the day is when a client emails you with a great big Thank You.
Everyday was a new learning/growing experience - Dealing one-on-one with customers was the highlight - to see a file from start to finish was extremely rewarding and satisfying for me - it was like watching a seed grow into an amazing beautiful tree! Processing was probably the hardest part, not because it was tough, but because it was time consuming. Dealing with my customers and working with my colleagues was the highlight of my job.
low profit margins sadly sucking the human aspect of running the business
Rather not (Former Employee) – Toronto, ON – 5 June 2013
It is all about statistics. Productivity goals high - too many changes in processes to allow efficiencies. Everyone is now a number. Many long (15+) tenured employees. A shadow of what the company once was. The companies greatest asset are their employees
Corporate, groups and individual Travel councellor (Former Employee) – Mississauga, ON – 8 March 2013
Reviewing my work for the day sometimes multi tasking, coordinating flights from various place of the world for different travellers. The hardest part of this job was finishing on time, handling cal after call but it was manageable Dealing with constant changes from travellers was another hard thing but manageable, practised much patience . The best thing for me always is working with people. Love the public.