Work wellbeing score is 63 out of 100
2.8 out of 5 stars.
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Care Human Services Employee Reviews for Support Worker

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Job Title
Support Worker25 reviews
Location
Canada25 reviews

Ratings by category

2.9Work-life balance
3.1Pay & benefits
2.6Job security & advancement
2.8Management
2.8Culture

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Poorly Named Company

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For human service oriented people, helping individuals with with special needs is the goal no matter what company one works under. The very best part of the job was working with the individual in my care. In my case, I had the pleasure of working with a wonderful team in support of this individual. Unfortunately that team did NOT include a supportive administration/management. Managers boast about having been front line workers at some point in their careers but it would appear that they have quite forgotten what that job is like. The majority of the communication is negative but mostly it is simply non existent. It appears that special projects and bottom lines are the determining factors in service provision. The policy manual is invoked when enforcement of policy against employees is deemed necessary but is tossed to the side when not convenient for the management team itself. There is an atmosphere of fear among the workers. People are afraid of their jobs if they voice an opinion or suggestion and heaven help you if you actually advocate for the individual you work with. Management have a bad reputation for shooting first and then...well...actually they just shoot. I actually feel very badly for them because they have lost a lot of their best people at all levels because of their horrible management techniques. Others have also mentioned that there is no advancement in pay scale no matter how many years on the job or personal risk level involved. Benefits are on the low end of industry standard. If you are a parent or guardian of an individual in the care - 

Pros

Good local team and loved working with the individual

Cons

Poor management!!!!!
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Very well managed, Wonderful co staff, Upper management very supportive

The company strives to ensure safe and proper care of each individual in there services. They are very understanding with staff and will help you in anyway to have you succeed.
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Great Place to work. Great staff and fulfilling job.

I feel supported and appreciated. We are short staffed and need quality workers to join our team. Would encourage anyone that is caring and wants to make a difference in peoples lives to apply.
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Do Not Work Here

Management does not care about its staff. They’re understaffed and the clients pay for it. Do not put your family members into any of their facilities. They will be neglected.
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Just terrible management

A few colleagues made working there bearable and fun. However, the upper management I feel is discriminatory, just terrible management in total. And this behaviors or effect is passed down to lower management and employees unaware, acting out of somewhat 'Fear'. Like a fascist management, where staff is not free to express but rather pretend. Relatively, Team leads from experience act like demi-gods and would lie or pretend if they have to. As for the individuals, many of them are also discriminatory, rather than certain bad behaviors to be acknowledged, you are rather fired.I enjoyed and considered building a career in social work, but this organization had one the worst and most toxic environment I have ever experienced and made me reconsider. However, I thank them for helping me build character while it lasted and so happy found a better paying and better managed company.

Pros

Empathy

Cons

Mental fatigue
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Insights into Care Human Services

Based on 25 survey responses
What people like
  • Clear sense of purpose
  • Feeling of personal appreciation
  • Ability to learn new things
Areas for improvement
  • Trust in colleagues
  • Sense of belonging
  • Inclusive work environment

Awful place

They don't care about nothing. Higher ups are greedy and don't even know what's going on. They lie and don't give you the wage you were expected. Just stay away

Pros

Not much

Cons

Everything
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Replace incompetent upper management lacking frontline experience.

The main issue within this company is that upper management seems to be unaware, no they are aware, so they don't care about of the challenges and concerns faced by their front-line workers. This lack of understanding has resulted in bottom low employee morale and job satisfaction, which has persisted for several years. Despite the ongoing problem, management has not taken any action to address the situation. The shortage of staff empathy further exacerbates the situation, creating a tense work environment where petty conflicts and favoritism between employees are common occurrences.

Pros

Wonderful Clients, Hard working coworkers

Cons

Upper Management Is The Problem
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Dumpster Fire

Best place I ever left. Worst place to work in Alberta. Worst hours. Worst bosses. Out of control clients that dont get the support they need but the bosses drive fancy cars and take vacations all paid by the company. I guarantee you will be treated like garbage in this dumpster fire of a company
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Good work culture

Care Human Services is a company in which you can find an amazing network of employees who value team-work. You will find some challenges here at work, but you will also be provided with good support to help guide you through some challenges with clients. Management has shown that they are always willing to listen to feedback and they will address your concerns when you bring them forward. It is a fair company. Your day-to-day will look very different, based on your client. However, you will definitely grow and learn lots as a staff here. Hardest part of the job would be when I witness some staff burn-outs and their level of stress. In my opinion, if you click well with the individual you work with, your job can be a lot of fun - but there is no doubt that there are some risks while working here.

Pros

Lots of work hours available, strong teamwork

Cons

Easy to burn-out, a fair amount of turn-overs
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Continues growth

The management of Care Human svcs helped me grow and support my education. The clients are respected, well trained staff and compassionate. Opportunity for professional growth among staff. Recognized the staff that worked extra hours and provided incentives through Kudos points. The working place is safe. I'm very happy that I work at Care Human svcs, I have been working here for seven years and still going. I highly recommend the company to the job seeker

Pros

Paid break, incentives

Cons

No night differential pay
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Company is a joke.

Care doesn’t care for staff or clients. Team lead , program managers just follow blindly the above to keep their jobs. No job security. Staff are over worked and when they want time off it is denied and you have to find your own people to cover vacation.

Pros

Wage is a bit higher

Cons

Management doesn’t care, about staff or clients, Care is not a good name for a company that doesn’t Care.
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Small non profit big heart

Tries very hard to provide independent supportive environment for individuals. Struggles with listening to front line staff. Tries to encourage inclusivity. Trying to overcome previous mangement legacy.
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Care Human Services

The only thing that was good there is the other staff members helping eachother out with the clients. The management sucked at not properly training other staff for other clients, hardly helped the other staff unless they are fully short staff then the people in the office will actually get out of the office and help the other staff. They don't know how to properly communicate with staff or themselves, they don't really know what their job title is and if they do they don't know what they are doing with the clients. It is un safe to work with some clients there because they hit, yell and etc and we are not allowed to defend ourselves. The company doesn't care about staff that has family because you always have to bend your hours for the company and your time.

Pros

N/a

Cons

N/a
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Horrible company

“CARE” does not actually care about their patients nor do they care about proper protocols. The worker to patient ratio is ridiculous! They have support workers there trying to do the job of a registered LPN. They have support workers administering medicine with little to no training. The management is everywhere and they can never seem to stay organized. Managements idea of training on Lifts, administering medication, behavioural, etc is all a big joke. They pretty much give you a PowerPoint slide and expect you to know everything from that, no actual training on site with an actual LPN, just other support workers who were provided the same PowerPoint and training as you were. The actual work itself and job with the patients is awesome, it would have been even better if they weren’t understaffed all the time and fire people for no reason. Unfortunately management is just terrible and these poor Patients are the ones who are suffering because of it! CARE also does not care about their employees, the support workers who don’t work in DSL don’t even get a lunch room! Care forces the Employees to either not take a lunch because they are understaffed and it’s not possible to leave all of the patients by themselves or you get to go take 10 minutes in an old patient’s room that’s been emptied out. They also feel that apparently in the job title of a support worker that you are obligated to go out and shovel sidewalks and leave all of your patients alone in the cottage and you are also responsible for administering medicine to a cat....Just pathetic.

Pros

Other Employees/great patients

Cons

Long hours/horrible management
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Great place to work

I am enjoying working with Care team, Always received Great support from the leadership team. I am thankful for the opportunities I have had with this agency .
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Wouldn’t recommend

Don’t know what they’re doing. Huge transition all the time, in the year I worked there went through 3 HR people. They dispose of people with out any logical reason, and when the individuals ask why they never share. You don’t know what’s happening ever.

Pros

The residents you work with are great

Cons

Everything about the management is horrid. Treat there staff very unprofessional
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Nice place to work

Care has been very good to me ever since I started with them. They allowed me to have another full time job and had given me flexible hours. Also, I work with great people who are dedicated to bettering the lives of the individuals we work with. Staff are easy to work with and can be depended upon. RC's and Team Leads are accessible anytime of the day. A typical day at work would be engaging with happy and contented individuals. We don't often see senior management but they're just one phone call away. If you're looking for a place to work, with good benefits and highly motivated people, try CARE!
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Very Poor Management

This company has no communication between team lead and RC's and support staff. They never supply all the things you need to do your job and the houses are constantly out of stuff. The clients have no quality of life, and Care isn't interested in doing what's best for the client as long as the company is making money. They want the clients to just be quiet and bored out of their skulls. Not a fulfilling job at all.

Pros

Good Wage, Stable schedule

Cons

Management, company purpose
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Horrible company

Don’t waste your time working for this company. They treat there staff horribly and are tons of drama. If you do work here, keep your head down and don’t say anything however people who have done that still have been fired. This company likes to make false allegations about their employees and put them on “paid suspension” and than fire them and they won’t tell you what these so called “allegations” are because they are lying and there is none. Avoid working for this company if at all possible
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10/10 do not recommenced

The hiring process is long and rather unnecessary. Not many people have a month to spare when in need of a job and you are required to fill out personality reports, skills assessment, and a virtual interview.Upon hire you will go through in class training that will completely underwhelm you for what a day in the life actually looks like. If you manage to stick it out through that you will come to find that upper management is very disorganized. During my employment I have been paid late twice, once being TEN DAYS after expected pay date. The communication is terrible amongst management and the front line workers. Understanding this is a nonprofit you should expect that quarterly budget reviews dictate your future. Premiums and bonuses are dependent on that, how ever I have worked for other companies that are much more organized. Shifts can change with little notice and you can expect to wait days reply from human resources/upper management if you are in need of anything. Save yourself the trouble and wait for this company to pull their life together.
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Great organization to work for.

Working for Care is challenging and worth the work. Management has always provided support when needed. I would recommend working for this organization as I feel that they value their employees and hard work never goes unrecognized.
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Support Worker at Care Human Services

Estimated salary
$20.96 per hour
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Overall rating

Based on 51 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
2.8 out of 5 stars for Culture

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