Customer Service Representative (Former Employee) – Scarborough, ON – 10 May 2018
So much childish drama at this location and management does NOTHING about it nor do they care. Only way to advance is if you are related to the owner as his entire family basically works their even though they are not qualified. Many physical and verbal altercations at this call center. Zero safety
Physical Infrastructure Engineer (Former Employee) – Scarborough, ON – 16 February 2018
Excellent place to work at. Very good work life balance and management is exceptional. A lot of new technologies in data centers, learned a lot of new technologies and had exposure to a lot of technology vendors
Customer Service Representative/order taker (Former Employee) – Scarborough, ON – 15 January 2018
CARA was a great job to work at...didn't like how they would not work with me knowing I had a daughter. I asked for earlier/day shifts & they weren't given...a lot of ppl who didn't have kids had earlier shifts then me and I don't understand why.
Financial Analyst (Former Employee) – Mississauga, ON – 31 December 2017
It was a good place to work. Management was a little bit out fo touch and was working with an old business model. Union was tough in dealing with management and it really did not represent the interest of union members.
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) – Scarborough, ON – 12 December 2017
i enjoyed working at Cara most call centers look for two years of college in applicants. Age is also not a factor in the call center industry. While some occupations will have an age limit, there is none in the call center industry. In my experience, I have worked with people as young as eighteen and as old as sixty. In the call center industry, the only thing that matters is if you will be able to deliver. i enjoyed Talking and taking orders to customers customers over the phone Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary its just to far a distance to travel
Guest experience manager (Former Employee) – Vaughan, ON – 11 October 2017
I was a server and was offered the job to be in management.. it was a step up... unfortunately the hours that some weeks I put in was crazy.. and when another one of your management team was sick or having bad days to take time off our hours would increase. Learned a lot, but my leader was never there nor wanted to be and it turned me sour. I stepped down and went back to serving and love it
Corporate Operating Manager (Former Employee) – Barrie, ON – 8 September 2017
I started working at Cara when I was 16 yrs old. Within a few months I became and supervisor and evenetually worked my way up to Corpartr Manager. Great way to build experience and build up your own personal management style.
Line Cook/Prep Cook (Former Employee) – Halton Hills, ON – 10 August 2017
After nearly 20 years and only 15 with CARA, the company has attempted to simplify everything for any individual to learn how to cheat, not follow recipes to proper specifications, to lie and cheat Food Handiling policies and procedures. There used to be a time where The Chefs were completing Store audits before The Health Board would come in, to ensure all staff were following policies and procedures. Now that Cara has full control, franchisees who are never in their own store to and have Young Management teams that seem to worry about being friends with their staff instead of being a proper Manager.
Kitchen Staff are now whiney Millennials who feel threatened when you ask them to follow proper food handling and Cara Brand policies and procedures. Then cry to Management who they are friends with to defend their actions against you.
Cara has been insulting the Culinary and Hospitality industry by becoming lazy and inexperienced in The Food and Beverage Industry. Cara has become a profit organization that does not educate nor give you room for growth in their company due too poor Managemnet and receiving Managerial direction via Phone conferences.
Also Most Cara Brand Restaurants are the dirtiest and have equipment in the poorest conditions I have ever seen.
No room for growth for those with proper culinary experience.
Server (Current Employee) – Belleville, ON – 5 August 2017
management is personable and always willing to help out servers. Flexible with schedule, willing to work around other schedules. Fast paced work environment, and always aiming to enhance guest experience. Management understands and listens to concerns from staff.
Customer Service Representative (Former Employee) – Scarborough, ON – 22 July 2017
The interview experience is definitely different than what you will experience when you begin the job. The culture is very tense, and Management staff are unfriendly and have high expectations. All they care about is how many calls are answered. You can call in sick, and they'll expect you to come to work same way so that the call que doesn't get messed up. A lot of drama with the staff, who are also unfriendly. Definitely would not recommend to anyone.
I work for Cara service desk, Large organization lost in transition
Service Desk Analyst (Current Employee) – Toronto, ON – 20 July 2017
I am trying my hardest to do things right by our clients but it looks like my bosses just want to give a report to corporate saying we have less than x turn around time and we handle x amount of calls with less than x wait time.
in my honest opinion this strategy will blow back on us,this approach makes people feel unappreciated and our work will be meaningless.
I will do my best to really fix client issues, I feel this is neither appreciated nor encouraged, but I fear I will eventually become another drone who mechanically takes tickets and closes them with or without resolution.
unsatisfied clients and I feel i cant fix anything
Kitchen (Former Employee) – Huntsville – 19 July 2017
Worked there for a few months in kitchen. It was one of the worst experiences I have had in a workplace. Managment was not supportive . fellow kitchen staff and servers were great just not managment. Since working there, I myself will not eat at CARA restaurants. I know what happens in the kitchen .
Cook (Current Employee) – Whitby, ON – 4 July 2017
Salary was atroatious, however schedule was flexible, you could easily get promoted but no pay raise, management was about as knowledgable as myself after a few months of being there, there was culture but the entire staff was one culture with a few white people mixed in. Would never recommend working here.
Customer Service/ Order Taking (Current Employee) – Scarborough, ON – 9 June 2017
It's a good first job, but the management is not good. A typical day at work was good for the most part. The workplace culture was alright, was multicultural. The hardest part of the job was only having a 15 minute break if u worked 5h and under. The most enjoyable part was having swiss chalet during lunch with my co-workers.
Shift Manager - Customer service (Current Employee) – Kitchener, ON – 5 June 2017
It all depends which position your applying for but as a shift manager in a restaurant atmosphere you need to know all basics of each position for both FoH and BoH. Knowing what each job entails and how you can best manage each person or assist in helping them in slow or busy times. Its a lot of being able to manage your time and make sure the guests are enjoying their experience.