Capital One Employee Reviews

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4.0
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Great place to work
Executive Response Coordinator (Former Employee) –  Toronto, ON3 January 2019
Capital One is a great place to work overall. The management team work hard to help the staff succeed in not only their current job, but also works with individuals to help them advance their careers.
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3.0
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Good place to work during your studies
Loss Mitigation Representative (Former Employee) –  Montréal, QC3 December 2018
Good company culture, but no advancement opportunity in a call center environment. Very repetitive job and will get bored only few months in. The staffs can be trained to have more decision making capacities
Pros
Insurance 100% covered, tuition reimbursement, free coffee
Cons
Long hours, repetitive, no advancement opportunities
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4.0
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Very Productive to work and learn about new technologies
Front End Developer (Current Employee) –  Toronto, ON4 February 2019
Very Productive to work and learn about new technologies.The culture is inclusive and friendly, with a great deal of energy around the company's mission.
Pros
Good company to work
Cons
Longs hours
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5.0
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Family work environment
Quality Assessor Specialist- Senior Coordinator (Current Employee) –  Toronto, ON23 October 2018
The Management is called to know the agents individually. It makes their advancement and connection with the company stronger, I love working there. The culture is focused on the customer first at all cost, take your time but get it resolved
Pros
Good benefits
Cons
Not bigger pay
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4.0
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Great place to work
Process Manager (Current Employee) –  Toronto, ON5 February 2019
Pros

Friendly people, great atmosphere, work is challenging if you make it. At this company work is really why you make it.

Cons

Sometimes work can be a bit grinding and process affects delivery

Advice to Management

Keep fostering growth and people will stay
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5.0
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Unique culture
PROCESS MANAGER (Former Employee) –  Toronto, ON11 February 2019
- very good job culture and very inclusive
- everyone is willing to help and go the extra mile
- many self motivated individuals and a diverse workplace
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5.0
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Great Place to Work
Credit Analyst (Current Employee) –  Scarborough, ON10 January 2019
I loved working there but my contract ends on Feb.2019, great Benefit package , amazing managers , great system to work with
iam looking for similar work environment and experience
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3.0
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CapitalOne
Recovery agent (Former Employee) –  Toronto31 December 2018
Was a great experience working for a third party company that works for capitalone. Provides great service and quality benefits to employees. Enjoyed working there
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5.0
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Learning
BANK TELLER (Former Employee) –  Rye, NY8 January 2019
Learning about banking and finance on a daily basis was good for me being I was in school for accounting. The manager and staff are very diverse and friendly.
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4.0
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Nice Place
Operations Supervisor (Former Employee) –  Montréal, QC11 November 2018
• Monitored and keep up to date with inbound and outbound CSR calls performance for evaluation and improvement.
• Ensured proper customer service from representatives, whether on phone or online.
• Trained individuals, cross-training and maintained a level of knowledge throughout the group that helped in higher quality performance.
• Administrated Customer service KPI's, developed and created policies and procedures.
• Monitor paperwork flow and day to day operations.
• Improving current practices like on time attendance, no show and customer service quality calls, which increased the call center performance quality to 97%.
• Monitor general reports and procedures for compliance, and lead corrections to completion with group.
• Ensure a fair distribution of workload between team members, in consideration of their personal strengths and professional aptitudes.
Pros
Nice place to work
Cons
Not secure
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5.0
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It is great experience to work at capital one.
QA Analyst (Current Employee) –  Toronto, ON1 November 2018
It is great experience to work at capital one. I have been working in capital one around one and half year, company management is very helpful.overall it is wonderful to work over there.
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4.0
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Great contract
Technical Editor (Former Employee) –  Toronto21 October 2018
I really enjoyed my time as a contract employee there. The environment was fun and fast-paced, and I was able to work on projects that I enjoyed while having the ability to develop my skills.
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4.0
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Fun and great environment
Operations and Process Manager (Current Employee) –  Toronto, ON25 September 2018
Great culture and company to work for.
Collaborative environment
Learn alot about agile and process work
Focus alot on campus and recruiting young taletns
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4.0
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vie professionnel équilibré
Customer Service Representative - Concentrix (Current Employee) –  Riverview, NB6 August 2018
j'y ai travaillé deux ans et je me sens bien, toujours à l'écoute et prêt a accommodé tout le monde
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3.0
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don't work at Toronto software office
Senior Software Engineer (Former Employee) –  Toronto, ON18 August 2018
The US management is great however, Toronto software management was nightmare; you would either follow order stay on the Director side with same voice as his, or leave; if you young you will be good and free as you are not a threat to management, especially to the Director
Pros
good pay and benefit
Cons
worst management in Toronto software office
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4.0
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Fun place to work
Senior Associate (Former Employee) –  Toronto, ON8 August 2018
Fun place to work with good benefits.Free coffee great coworkers. Working with the latest technology is good. The downside is unpredictability in workload and teams being worked over capacity.
Pros
Working with latest technology.
Cons
Overloaded teams with ineffective management.
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4.0
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fun atmosphere
MS SQL Server BI Developer (Former Employee) –  Toronto, ON30 July 2018
It is nothing special, it is very regular work place nothing excited me while working there. work place and life balance is perfectly maintained. learned a lot of things here.
Pros
big company
Cons
long hours frequently
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2.0
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Meh
Creative Manager, Writer (Former Employee) –  Toronto, ON24 July 2018
Not great for me as a writer. Great for others though.

Their internal promotion and performance structure pitted different talents against one another.
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5.0
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good
Business Analyst (Former Employee) –  Richmond, VA20 July 2018
goof, excellent
busy schedule
good management and cooperative
attending Christmas parties
nice workplace culture
agile methodology fast paced environment
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4.0
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Very good company
Team Lead (Former Employee) –  McLean, VA10 July 2018
A very good company to work for. The management uses risk management to manage its products and business model. The people are intelligent and focused. The team-work is really good.
Pros
Campus; work environment
Cons
Richmond is a one-company city
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Overall rating

4.0
Based on 7,198 reviews
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3.9Work/Life Balance
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3.9Culture