Loss Mitigation Representative (Former Employee) – Montréal, QC – 3 December 2018
Good company culture, but no advancement opportunity in a call center environment. Very repetitive job and will get bored only few months in. The staffs can be trained to have more decision making capacities
• Monitored and keep up to date with inbound and outbound CSR calls performance for evaluation and improvement. • Ensured proper customer service from representatives, whether on phone or online. • Trained individuals, cross-training and maintained a level of knowledge throughout the group that helped in higher quality performance. • Administrated Customer service KPI's, developed and created policies and procedures. • Monitor paperwork flow and day to day operations. • Improving current practices like on time attendance, no show and customer service quality calls, which increased the call center performance quality to 97%. • Monitor general reports and procedures for compliance, and lead corrections to completion with group. • Ensure a fair distribution of workload between team members, in consideration of their personal strengths and professional aptitudes.
Quality Assessor Specialist- Senior Coordinator (Current Employee) – Toronto, ON – 23 October 2018
The Management is called to know the agents individually. It makes their advancement and connection with the company stronger, I love working there. The culture is focused on the customer first at all cost, take your time but get it resolved
Overall, Capital One has been an awesome company which I will highly recommend to my friends near the area. I've worked with the company for about 4 years and 9 months and the only thing that made me to leave the company is the travel time from home to work. It's taking me more than 2 hours travel time one way. It's giving me so much stress.
Senior Software Engineer (Former Employee) – Toronto, ON – 18 August 2018
The US management is great however, Toronto software management was nightmare; you would either follow order stay on the Director side with same voice as his, or leave; if you young you will be good and free as you are not a threat to management, especially to the Director
CUSTOMER SERVICE ASSOCIATE (Current Employee) – Montréal, QC – 25 June 2018
The job was good, however sometimes stressful. Unfortunately, there is a big lack of communication between management and employees which creates a lot of confusion and error when it comes to handling accounts during system updates.
SOFTWARE ENGINEER (Former Employee) – Richmond, VA – 17 May 2018
Highly competitive and rewarding place. Really a great place for software engineers who are passionate about engineering. Work hours can be a bit hectic but that happens a lot these days in most places.