Capilano Suspension Bridge Park Employee Reviews

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4.0
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Well run and very interactive.
Grill Chef and Prep Cook (Former Employee) –  North Vancouver, BC22 April 2019
The Capilano Suspension Bridge is one of the more beautiful areas in Vancouver. There are tons of things for visitors to do during their time on the grounds. Very friendly and helpful staff as well as delicious food and amazing views.
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1.0
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Bad training and managements
Food and Beverage Server (Former Employee) –  North Vancouver, BC17 April 2019
Terrible training structure - I was alone on my first 8 hour shift (opening) with no formal training or paperwork and not one supervisor came to check on me. It’s a good thing I have cafe experience as a supervisor or else it would have been difficult. They promise shifts but I got one 5 hour shift in a week when my availability was opened. The hr manager Lost my personal banking info, no regard to that and just over all seems like they don’t know what their doing.
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4.0
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Can't beat the lovely Park Setting
Present Team Member (Current Employee) –  Ambassador7 March 2019
A nice place to work and great if you are a student living on the North Shore! Not a lot of pressure and can be fast-paced, May thru September and November/December.

Very diverse company when it comes to people. All ages, all walks of life, all genders, all types of personalities. An inviting and warm place to be. One thing here is they never ever question safety. Probably one of the safest places to work.

99% of the guests are happy and very friendly so not a lot of stress here.

Lots of junior managers and all are friendly and helpful.
Senior managers are aloof and not so friendly. But you hardly if ever deal with them so no big deal.

Can't beat the staff discounts and the hand warmers when it is cold and the cold drinks and freezie treats when it is hot.
Great staff facilities, lounges, kitchen, change rooms, and they supply you a uniform.

They also offer very flexible scheduling in the busy season. So you can definitely have great work and life balance here.

The only failing here is the wages. Everyone gets the same wage.
No matter how much experience you have. 1st-year employee or 20 years experience, you get paid the same in maintenance, parking, guest services, shuttle, etc.

Minimum Wage is BC is $12.65 it will go up to $13.85 June 1, 2019.

Right now the average wage a Capilano Bridge is $13.75 an hour.

So this multimillion dollar company fails miserably when it comes to wages. Most other tourism companies pay a minimum of $15.00 an hour. Other than food service there are no chances of tipping her either.

The wages are the number
  more... 1 complaint of the staff here.

If they improved wages, I could see the Capilano Group being in the top 100 employers in Canada. They almost got it right.
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Pros
Great Environment, free drinks warm or cold, generous discounts.
Cons
Wages
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5.0
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Amazing place to work, a beautiful park and the culture is so welcoming and friendly. A great place to work if you have just moved here.
Assistant Manager (Current Employee) –  North Vancouver, BC22 February 2019
Amazing place to work, a beautiful park and the culture is so welcoming and friendly. A great place to work if you have just moved here.

Management really look after the team. They are always organising fun activities and there is a great team culture.
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3.0
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lots of nice people
Parking, Shuttle, Customer Service (Former Employee) –  North Vancouver, BC11 December 2018
Capilano is definitely a young persons gig. The vast majority of staff are under 25 years of age. Many middle management are in their mid to late 20's.

There are a few old timers there.

The problem is the park pays very poorly. Some longtime staff are only making 15.75 per hour this is after 10 years there.
That is very sad.

Working conditions are beautiful and staff seem to have fun.
Guests are 97% easy to deal with and there is little stress.

There are generous staff discounts, fun staff events and nice summer, Christmas bashes.

My only advice to the CEO is to pay people what they are worth.
Pros
lovely place to work
Cons
wages are very poor
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4.0
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Best part of this job is the people!
Guest Service Agent (Former Employee) –  Vancouver, BC14 September 2018
The Guest Services team is managed really well. However this does not mean that all of the Management Team are the most friendly engaging members of staff.

The additional perks of the job are excellent, generally a happy place to work with a great mix of employees!
Pros
Outside of work benefits
Cons
Pay
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4.0
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Amazing supervisors and steady work
Park Host and Safety Host (Former Employee) –  North Vancouver, BC14 May 2018
I loved working at Cap, it's always so full of happy people. Management is very fair and conscientious of their employees' needs. Property is big and beautiful, employees are wonderful, only problem is the traffic on Cap Road sometimes messing up transit.
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5.0
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It is a great place to work!
Nature guide (Former Employee) –  Vancouver, BC26 June 2017
I loved ambience there (the bridge itself, the tree-house, Nature's Edge), co-workers and management. Everyone is so nice and helpful. Great team.
If you love meeting new people and telling them interesting stories, Nature guide is a perfect position.
Pros
Flexibility, cost TMK, lots of events organized for staff
Cons
Could be cold during the canyon lights but if you like outdoors it is a pro
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4.0
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Great place to work
Customer Service (Current Employee) –  Delta, BC12 May 2017
I really enjoy the flexibility they have with shifts. The environment is also one of its very exciting features of working there. The money isn't the best.
Pros
Social work environment
Cons
Money
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4.0
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Fun Workplace, Good for first job
Senior Food and Beverage employee (Former Employee) –  North Vancouver, BC5 March 2017
Staff and supervisors are incredibly easy to get along with. Worked there for years and enjoyed every minute of it.
Must like interacting with people to work here.
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5.0
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Extremely busy
Maintenance Worker (Current Employee) –  North Vancouver, BC30 June 2016
On a typical day we would experience upwards of 8000 people meaning there is always something to be done and always something in need of repair. It could be anything from planks on the bridge or boards on the other attractions to plumbing work to electrical work its always a different day and a different task.
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5.0
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Fun workplace
Part Time Parking Host (Former Employee) –  North Vancouver, BC2 May 2016
Great place to work especially over the summer. Management is awesome and they really do try finding the best co workers to work with you. Never had any problems or conflicts during my time there.
Pros
Freebies here and there, Flexible hours great for students
Cons
outdoor work can make job exhausting
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5.0
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Nice place to work, good environment. Close to nature
Facilities and Grounds Supervisor (Current Employee) –  North Vancouver, BC8 February 2016
It's a nice place to work. Love the outdoor environment and the friendly multi-cultural work environment. It has the beauty of nature
Pros
Outdoors
Cons
N-a
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5.0
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Exciting place to work
Retail Team Member (Former Employee) –  North Vancouver BC12 November 2014
This was an employment practicum as I was currently a Tourism student to acquire my Certificate and Diploma in Tourism.
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Overall rating

4.1
Based on 15 reviews
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4.1Work/Life Balance
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