Canada Revenue Agency
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Call Center Representative yearly salaries in Canada at Canada Revenue Agency

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25% Above national average
Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months.Last updated: October 6, 2021
Reviews about Pay & benefits for Call Center Representative at Canada Revenue Agency
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Not bad if they stop micromanaging
Salary was very good, holidays and vacation and parental leave great. Managers micromanage a lot, training was excellent, room for growth depending on who you have as a manager
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Horrible repetitive job, decent pay
Took a little over a year to hear back from application process. After hearing back, training was just about two weeks of very dry material. While training it was very difficult to understand what the job actually really entailed. They really just explain how to do it, not really what it is. After being on the phones for a little while, you understand your job just consists of taking inbound and making outbound calls dealing with taxpayers with outstanding amounts owing. This is a PERFORMANCE based position. Which means, you are heavily timed on how quick you are on the phone, after call work, breaks etc... Even if you are a couple seconds late coming back from your break, you will have to e-mail your team lead and let them know you were late or else it will go against you as everything is timed. There is a lot of micromanagement in the office. If you even dare to take a UNSCHEDULED bathroom break or go for a sip of some water, you will be penalized on your stats if not on a scheduled break. Your time here really depends on how you perform. Team leads can really make or break your enjoyment to work. Operational hours are from 7am-11pm. You will need to be available to work ANYTIME between these hours. Having a dedicated schedule is very tough as everyone's schedule rotates every couple of weeks and alternates. You will sit in a cubicle for your entire shift and endlessly be on the phone. You have a 30 min lunch (unpaid) and two 15 minute breaks which are paid. This position really does affect your mental health. If accepted for a position, my best advice would be to applying - 
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Good entry level job; Good pay if you are a student in university
Good training. Opportunities for advancement in other areas of the agency. Good to get your foot in the door if you are seeking a job in another division of the agency. Tiring and repetitive. Not a secure job since CRA has off-seasons where most employees get laid off. Lots of overtime during filing season. Takes a long time to get permanent.
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How much does a Call Center Representative make at Canada Revenue Agency in Canada?

Average Canada Revenue Agency Call Center Representative yearly pay in Canada is approximately $57,730, which is 25% above the national average.
Salary information comes from 35 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.