COLLECTION AND TELETRACE AGENT (Former Employee) – Ottawa, ON – 23 May 2018
I have worked since 1987 at Canada Revenue Agency. I retired in February 2017. Always busy, learnt all aspects of client services (t1 reassessments, matching, internal audit and appeals reassessments. As inbound and outbound collection officer worked on individuals, businesses and corporations accounts as well as Employment insurance, Canada Pension plan and student loan accounts. The hardest part of the job was all day on the phone and dealing with difficult clients. The nice part of the job was to meet excellent individuals and business people. Shift work was some times hard. Management was o.k.
Taxpayer Services Agent (Former Employee) – St. John's, NL – 18 May 2018
My position included the following duties.
Providing explanations and/or clarification to clients over the telephone in response to their on-line account inquiries. Gathering information from taxpayers to establish the precise nature of their inquiry or request. Researching possible responses or solutions using a variety of internal and external information sources.