Canada Revenue Agency
Happiness score is 69 out of 100
4.0 out of 5 stars.
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Canada Revenue Agency Employee Reviews

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4.2Work-life balance

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I began with CRA in the call center and was able to work into a senior collection agent within the company. Courses are provided to assist you. You can take an accounting program that you will be fully reimbursed upon completion. Excellent benefits, good pension, ability to work across Canada.

Pros

Learn public speaking with Toastmasters, Minority groups have paid gatherings, Time available to take off for family needs

Cons

Angry tax payers
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Great entry level job with confirmed advancement potential

Looking to grow with a very stable organization? The CRA offers stability. Work environment is collaborative. You'll grow a lot personally as you deal with a wide-range of emotions expressed by taxpayers while you help them navigate complex tax enquiries. Starting pay is above average but not ideal for family with kids, expect both parents are equally earning. Salary increase is guaranteed annually. Great company overall.
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Insights into Canada Revenue Agency

Based on 67 survey responses
What people like
  • Ability to meet personal goals
  • Fair pay for job
  • Time and location flexibility

Stable but boring

Good company to settle in. But not the most exciting opportunities. Pay and benefits are quite good, and the transparency is well appreciated. Opportunities are hard to come
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Stressful!

Honestly I found being screamed at by CERB recipients so upsetting. I served for over 20 years and this job was much harder to handle as far as unhappy people go. Great benefits and sick days/medical leave etc but not paid enough for the abuse by clients
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Great work/life balance

Working for the CRA offers many opportunities to try different areas and expertise. It's a great place for advancement and making it a lifelong career.
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Stressful

It is good place to start but not good place to stay with call centre. If you got hired try to move out from call centre to any other area. It is stressful and you get picked up on your bad calls. Pay and benefits are okay but long time to work with Call Centre is worst.
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Fun place to work with great work-life balance

Great workplace. The only problem with the job is that your hard work is not rewarded and you have to go through a hiring process for any advancement which can be a tiring process given that you could have lots of experience but no advancement.
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productive and very adaptable place to work

Good place to learn the in and out of taxation, and its pupose. Flexible work time and place since they allow you to work at home which I really enjoy and appreciate. Dealing with the companies that handle their benefits was a bit frustrating, since you have to do it online and and sometimes confusing. Hardest part of the job was you have to be very careful and be precise since dealing with refunds or amounts payable.

Pros

work at home allowed during pandemic.

Cons

sometimes stressful
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It’s just alright

A lot of micro management. We are trained to be just robots... Other than that, it’s a good company to work with. If you want to have a position there to increase your resume, go for it. If it’s for a career in CRA, I would suggest to only use inbound/outbound positions as a starting point to merge into a different department.

Pros

Benefits

Cons

Micro Management
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Toxic Environment

They train excellent employees into difficult managers. They base their professional advancement on Behavioral Based experiences. However there are some jobs where you are unable to obtain any of the required competities to move upward or advance. Very much a clique place to work. If you are Not Permanent, there is no acceptable grievance opportunity. If you grieve, you’re finished. They dangle the carrot. Very much “lucky to have a job” attitude. Not a healthy environment at all.
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Un emploi sans coeur juste de la compétition

Déçu il n’y a aucun pardon pour erreur. J’ai vue des employés pleurer et aucune compation de la part des supérieurs.
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good place to work.

good place to work. good work-life balance. good culture. good team.cannot think about a negative thing. care personal life.want you to take your vacation.
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Great atmosphere and culture, boring job

CRA is a great place to work if you are content with a 9-5. The worklife balance is great, management is great, however work is very boring and repetitive. They have nice benefits and the compensation is good, but it is not a place where you can reach your maximum potential that private industries allows to get into higher salaries. Interview process is very long and slow, takes months to find out if you are hired once you do the assessments.

Pros

Work-life balance

Cons

Boring and repetitive work
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Good salary

Provides a pretty good work and life balance compared to many other employers. The benefit plan(s) for employees is adequate. Would like to see more transparency and communication from leaders in the future.

Pros

Paid coffee breaks

Cons

Lack of transparency
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Fun but stressful at times

Pretty interesting for my first job. A ton of micromanaging and training does not prepare you for the actual job that is needed to be done. However, the training completed was one the fun parts of the job.

Pros

Free lunches

Cons

angry tax payers
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Management cares about younger employees

The CRA is genuinely a low-stress, high stakes environment where you can build valuable work experience. Management has been nothing but supportive throughout my tenure, and cares about your career development.I will note though, that your experience will differ depending on who your manager is.
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Stressful but great benefits

Hard work, can be stressful but the benefits are amazing and management really has your back. Fair compensation, lots of days off, great health, dental, and pension.
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Good Place to work

This is the really good place to start a career. The pay is good and work life balance is there. The benefits you get is also preemptive decent as compared to private company
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Secure job, great work-life balance, but slow paced

If you want to advance in your career, not a right place for you. If you want to just relax and get lazy, best place to work. Great health care benefits, good overall.
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Extremely repetitive

Working in a call centre of any sort is no easy job, not for the job itself but the environment. The main focus is answering back to back calls from taxpayers in regards to their business accounts. This can get extremely draining after doing it for years, day in day out. The salary is good, and yes there is a pension but is it really worth your overall mental health? Not really. No support from management other then being micromanaged to the minute for breaks. There is not opportunities to advance unless you take on courses on the side.
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Got place for someone that loves Taxation and customer service

Everything is based on a budget from recruitment to payment. You get a lot of help from supervisors and seniors. The main issue is the time spent on the phone is highly monitored.

Pros

good support and help on the job. You are never left alone

Cons

Angry tax payers. so much time spent on the phone.
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Overall rating

Based on 793 reviews

Ratings by category

4.2 out of 5 stars for Work/Life Balance
4.2 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.6 out of 5 stars for Management
3.7 out of 5 stars for Culture

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