Senior Customs Liaison Officer HQ, Customs Officer (Former Employee) – Windsor and Ottawa Ontario – 8 January 2019
My work with Customs prepared me for very quick and well respected marks for passing the Customs Brokers Professional Course. Well respected job within the community of importers and exporters. Prestigious job with a lot of pride in the work I was doing. Obtained a side job teaching the Customs Course to full time students at St. Clair College.
Government job with great benefits. Very rewarding work.
Having to learn French, fluently once I moved to Ottawa, Didn't get much of a chance to find appropriate courses, to take
Too secure, too much routine, too much in a cubicle but good work-life balance
Taxpayer Services Agent (Current Employee) – Toronto, ON – 19 December 2018
The job does introduce a lot of basic technical and practical theory and knowledge of taxes. Learned a lot during the training and on the job. But soon everything becomes too redundant and routined. Normal 9 to 5 job. Don't take work home. Stress-free.
Not much room for advancement and growth opportunities.
People are easy-going. Management is friendly. But not much time to socialize because you are either on the phones in your cubicle or your own break. Not much social life there.
Technical IT Analyst (Former Employee) – Vancouver, BC – 18 December 2018
My main duties at CRA as IT Analyst are listed below:
• Handling the tickets put on by clients working at CRA • Communicating with clients on emails and calls • Rebuilding the laptops and desktops • Deploying hardware (includes docking station, laptop, monitor, desktop and other devices) • Installing Software • Creating/Modifying user accounts on Active Directory • Providing access to users for certain distribution groups in Active Directory and Exchange Management Console • Creating/Modifying shared/generic mailbox and calendar
Administrative Support (Former Employee) – St. John's, NL – 19 November 2018
It was a very professional atmosphere where all employee needs were met. We had a group of hard working individuals that worked as a unit to help each employee. Any problems encountered could be addressed to the manager and swift action was taken. In their course I learned people skills and how to deal with peoples frustrations and questions. The hardest part of the job was to not be able to give people good news. I was bound by CRA rules and I often had to disappoint people. The best part of the job was providing taxpayers with valuable information that makes their tax experience better.
They talked down to me multiple times and there was no good training in place. No one had a clue what they were doing. Not even management. They did not care for there employees and discriminated against people with mental health.
FINANCIAL REVIEWER ASSISTANT (Current Employee) – Toronto, ON – 8 November 2018
Excellent learning experiences, great work-life balance with adaptable scheduling with lots of oppourtunities for growth. Although there are days when you dont have much to do and others with lots to do.
Taxpayer Service Agent (Current Employee) – Calgary, AB – 5 November 2018
Great place to work. The environment is very relaxed, and everyone is extremely helpful no matter what you may need. The people there are like family and it makes you want to go into work everyday. The hours are great and the work life balance is amazing .
A calm work environment that allows for efficient work.
Junior Programs Officer (Former Employee) – Ottawa, ON – 5 November 2018
A typical day at work involved the same work everyday. There is a large learning curve to get past, however once you are past this curve you will be able to work efficiently on a daily basis. The people are extremely friendly, however this job can get a little repetitive. If you are in search of a steady job with great job security this is the place for you.
validation and verification (Former Employee) – Otttawa, ontario – 1 November 2018
This part of my work was done on a daily basis keying in returns for non-profit organizations. this is a different program that i learned and was very happy with the outcome. I was able to look into the private sector of the companies in need there is any changes or to verify the company account with address and the amounts. It was a great job.
Good entry level job; Good pay if you are a student in university
Taxpayer Services Agent at the Call Centre (Former Employee) – Surrey, BC – 25 October 2018
Good training. Opportunities for advancement in other areas of the agency. Good to get your foot in the door if you are seeking a job in another division of the agency. Tiring and repetitive. Not a secure job since CRA has off-seasons where most employees get laid off. Lots of overtime during filing season. Takes a long time to get permanent.
After working a few times there, the people are friendly, the work is fast paced but the main problem is the contracts are short and you don't always know until the last minute whether or not you'll be getting an extension