Canada Revenue Agency Employee Reviews

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5.0
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Great place to work
Administarive Assistant (Current Employee) –  1 Front Street west15 March 2019
I don't like to miss any working days, that how much I love the place. Also Auditor's are very supportive and kind. It is give me more confident and gained rich level of experience.
Pros
Amazing place learning new skills and job duties in Federal level.
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4.0
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Very cool & relaxed work environment
Business Assessment Processing Officer (Current Employee) –  St. John's, NL15 March 2019
CRA has a very cool relaxed work environment with helpful co workers around you. Great place to work! I am happy to work there.Good place for retirement.
Pros
Cool environment
Cons
None
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5.0
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Excellent Government Agency
Communications Manager (Current Employee) –  Ottawa West, ON13 March 2019
Very Interactive, very social, lots of opportunity for growth. Lots of cross training for development. Many [personal challenges to push oneself to expand your knowledge base.
Pros
Job Security
Cons
None
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4.0
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Comfortable working environment.
Taxpayer Service Agent (Former Employee) –  Surrey, BC12 March 2019
Great staff members. Friendly atmosphere. Great salary and they are very accommodating to employees with families. Mostly seasonal work, hard to get a permanent position.
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3.0
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Rewarding
Customs Officer at Pearson International Airport (Former Employee) –  Toronto Pearson International Airport, ON12 March 2019
Customs Officer at Pearson International Airport, are responsible to facilitate the flow of legitimate travellers and trade and enforce several Federal statutes and regulations that keep our country and Canadians safe.
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5.0
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Enjoyable part
Income Tax Auditor - Small Medium Enterprises (Current Employee) –  Mississauga, ON4 March 2019
Work life balance is amazing and you won't find that with other employer. Work is also challenging depending on the division you work with. Management is very approachable and easy to work with.
Pros
work life balance
Cons
Too much paper to deal with
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3.0
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Not what it used to be
Team Leader (Former Employee) –  Lethbridge, AB27 February 2019
The CRA used to be a decent employer. However over time they have fallen behind in wages for what they expect from their employees. Benefits are alright, especially for younger employees planning on having children.
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4.0
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Good learning Experience
IT Application Developer (Former Employee) –  Ottawa, ON31 January 2019
it was a good experience and environment was also nice. The workplace is well organized with the latest types of equipment. The office hours are flexible according to the employee.
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5.0
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Friendly and diverse work environment.
Collections Contact Officer (Summer Student) (Former Employee) –  Toronto, ON29 January 2019
I worked at the CRA as a summer student. It was an interesting and unforgettable experience. Everyone was friendly and welcoming. It's a great place to develop your career. The training is great and the managers are very supportive.
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5.0
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Excellent Place to Work
Manager (Current Employee) –  Ottawa28 January 2019
An excellent and great place to work with opportunities to move up and expand your career opportunities. There is a process in place that allows for upward mobility as you learn.
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5.0
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Great place to work
Assessor (Former Employee) –  Winnipeg, MB21 January 2019
Good salary and work life balance.
Great stress if you are hired by term.
Good place to learn new things.
Good work colleagues and environment.
Parking is paid separetly.
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5.0
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Great variety of jobs
Senior Investigator (Current Employee) –  Ottawa, ON20 January 2019
Criminal investigations take a longtime and can be frustrating to complete an investigation that results in criminal charges. Most cases don’t result in criminal charges but it is very satisfying when charges are laid and even more satisfying when a conviction is publicized.

This job is not for everyone. It may seem glamorous and exciting but there is lots of red tape and reports to write.
Pros
Work life balance
Cons
Monotonous at times.
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5.0
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Fun workplace
Taxpayer Services Agent (Former Employee) –  Edmonton, AB16 January 2019
CRA was a great experience. The people there were amazing and the office was always a positive place to be. Pay system wasn't the best but eventually you would get whats owed to you.
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3.0
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demanding requiring great attention to detail
Customer Service Agent (Current Employee) –  hamilton ont11 January 2019
responding to a variety of tax payer enquiries while managing 10 different phone lines of business
must act in a timely manner with all calls recorded for greatest customer satisfaction
Pros
schedule flexibility
Cons
extremely busy
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5.0
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Employer Compliance Auditor
Employer Compliance Auditor (Former Employee) –  Calgary, AB10 January 2019
Great work life balance. Compensation is not in line with the job duties in comparison to industry. Great training program and benefits. Unionized environment.
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5.0
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Great government career
Senior Customs Liaison Officer HQ, Customs Officer (Former Employee) –  Windsor and Ottawa Ontario8 January 2019
My work with Customs prepared me for very quick and well respected marks for passing the Customs Brokers Professional Course. Well respected job within the community of importers and exporters. Prestigious job with a lot of pride in the work I was doing. Obtained a side job teaching the Customs Course to full time students at St. Clair College.
Pros
Government job with great benefits. Very rewarding work.
Cons
Having to learn French, fluently once I moved to Ottawa, Didn't get much of a chance to find appropriate courses, to take
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3.0
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No job security until you are made a permanent employee
Business Enquiries Agent (Current Employee) –  Toronto, ON5 January 2019
No job security unless your a permanent employee. Salary is just okay. Work/Life balance is not the best and there is lot's of negativity from veteran employees.
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3.0
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Too secure, too much routine, too much in a cubicle but good work-life balance
Taxpayer Services Agent (Current Employee) –  Toronto, ON19 December 2018
The job does introduce a lot of basic technical and practical theory and knowledge of taxes. Learned a lot during the training and on the job. But soon everything becomes too redundant and routined. Normal 9 to 5 job. Don't take work home. Stress-free.

Not much room for advancement and growth opportunities.

People are easy-going. Management is friendly. But not much time to socialize because you are either on the phones in your cubicle or your own break. Not much social life there.
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5.0
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Great Place to Work. No Complaints.
Taxpayers Service Agent (Former Employee) –  Hamilton, ON19 December 2018
Great Place to Work. No Complaints. The work environment is casual and the staff are wonderful. Management genuinely cares about the employees and accommodation is available.
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5.0
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Productive and fun workplace
Technical IT Analyst (Former Employee) –  Vancouver, BC18 December 2018
My main duties at CRA as IT Analyst are listed below:

• Handling the tickets put on by clients working at CRA
• Communicating with clients on emails and calls
• Rebuilding the laptops and desktops
• Deploying hardware (includes docking station, laptop, monitor, desktop and other devices)
• Installing Software
• Creating/Modifying user accounts on Active Directory
• Providing access to users for certain distribution groups in Active
Directory and Exchange Management Console
• Creating/Modifying shared/generic mailbox and calendar
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Overall rating

4.1
Based on 481 reviews
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4.2Work/Life Balance
4.1Salary/Benefits
3.5Job Security/Advancement
3.7Management
3.7Culture