COLLECTION AND TELETRACE AGENT (Former Employee) – Ottawa, ON – 23 May 2018
I have worked since 1987 at Canada Revenue Agency. I retired in February 2017. Always busy, learnt all aspects of client services (t1 reassessments, matching, internal audit and appeals reassessments. As inbound and outbound collection officer worked on individuals, businesses and corporations accounts as well as Employment insurance, Canada Pension plan and student loan accounts. The hardest part of the job was all day on the phone and dealing with difficult clients. The nice part of the job was to meet excellent individuals and business people. Shift work was some times hard. Management was o.k.
Taxpayer Services Agent (Former Employee) – St. John's, NL – 18 May 2018
My position included the following duties.
Providing explanations and/or clarification to clients over the telephone in response to their on-line account inquiries. Gathering information from taxpayers to establish the precise nature of their inquiry or request. Researching possible responses or solutions using a variety of internal and external information sources.
Amazingly generous, supports employees in working hard, fantastic management
Matching (Former Employee) – Winnipeg, MB – 15 May 2018
Though the job can be hard, your supervisors will be the most amazing people you've ever worked under. They will train you as much as YOU need, keep up with your production and offer help or advice along the way, and make you feel good if you are working hard. Days off are few and far between, but the work is not very stressful.
Previous Employment (Former Employee) – Ottawa, ON – 9 May 2018
Too much repetitive testing and need to prove abilities, even after years of on the job performance . Requirement to re-qualify for competitions while having previously attained all prerequisites. Tedious.
Productive place to work with plenty of opportunities
Client Services Clerk (Current Employee) – St. John's, NL – 7 May 2018
CRA is a great place to work with great employee and health benefits. The salary is competitive and there are several opportunities for advancement within the agency if you’re willing to work hard and take pride in your work.
Excise Tax Auditor (Current Employee) – Vancouver, BC – 30 April 2018
Great work/life balance and great culture.
A typical day at work would consist of reviewing a file and determining the next action. It could be calling the registrant, sending an initial letter, or just get a background understanding of the individual.
Sometimes the hardest part of the job would be just getting a hold of the person you're looking to speak with.
The most enjoyable part of the job is getting a simple "Thank you" from the registrant. Or sometimes the registrant would say "you're actually not that difficult to deal with." Little comments like that really go a long way.
Mailroom clerk/General technician (Former Employee) – Saint John, NB – 24 April 2018
I started working while they were understaffed and received very little help or training until I was thrown into it headfirst. Because of this, my coworkers didn't trust me and the atmosphere at work made me extremely upset because no one would give me half a minute to figure out what I was supposed to be doing before giving my task to someone else.