Canada Revenue Agency Employee Reviews

Found 458 reviews matching the search See all 467 reviews
Sort by: Helpfulness | Rating | Date
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
demanding requiring great attention to detail
Customer Service Agent (Current Employee) –  hamilton ont11 January 2019
responding to a variety of tax payer enquiries while managing 10 different phone lines of business
must act in a timely manner with all calls recorded for greatest customer satisfaction
Pros
schedule flexibility
Cons
extremely busy
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Employer Compliance Auditor
Employer Compliance Auditor (Former Employee) –  Calgary, AB10 January 2019
Great work life balance. Compensation is not in line with the job duties in comparison to industry. Great training program and benefits. Unionized environment.
Was this review helpful?Yes 2NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great government career
Senior Customs Liaison Officer HQ, Customs Officer (Former Employee) –  Windsor and Ottawa Ontario8 January 2019
My work with Customs prepared me for very quick and well respected marks for passing the Customs Brokers Professional Course. Well respected job within the community of importers and exporters. Prestigious job with a lot of pride in the work I was doing. Obtained a side job teaching the Customs Course to full time students at St. Clair College.
Pros
Government job with great benefits. Very rewarding work.
Cons
Having to learn French, fluently once I moved to Ottawa, Didn't get much of a chance to find appropriate courses, to take
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
No job security until you are made a permanent employee
Business Enquiries Agent (Current Employee) –  Toronto, ON5 January 2019
No job security unless your a permanent employee. Salary is just okay. Work/Life balance is not the best and there is lot's of negativity from veteran employees.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Too secure, too much routine, too much in a cubicle but good work-life balance
Taxpayer Services Agent (Current Employee) –  Toronto, ON19 December 2018
The job does introduce a lot of basic technical and practical theory and knowledge of taxes. Learned a lot during the training and on the job. But soon everything becomes too redundant and routined. Normal 9 to 5 job. Don't take work home. Stress-free.

Not much room for advancement and growth opportunities.

People are easy-going. Management is friendly. But not much time to socialize because you are either on the phones in your cubicle or your own break. Not much social life there.
Was this review helpful?Yes 3NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great Place to Work. No Complaints.
Taxpayers Service Agent (Former Employee) –  Hamilton, ON19 December 2018
Great Place to Work. No Complaints. The work environment is casual and the staff are wonderful. Management genuinely cares about the employees and accommodation is available.
Was this review helpful?Yes 6NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun workplace
Technical IT Analyst (Former Employee) –  Vancouver, BC18 December 2018
My main duties at CRA as IT Analyst are listed below:

• Handling the tickets put on by clients working at CRA
• Communicating with clients on emails and calls
• Rebuilding the laptops and desktops
• Deploying hardware (includes docking station, laptop, monitor, desktop and other devices)
• Installing Software
• Creating/Modifying user accounts on Active Directory
• Providing access to users for certain distribution groups in Active
Directory and Exchange Management Console
• Creating/Modifying shared/generic mailbox and calendar
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fast paced office environment
TAXPAYER ACCOUNTS OFFICER (Former Employee) –  Toronto, ON14 December 2018
You are constantly learning about the Canadian Tax Law.

Very supportive team with years of experience to guide and teach you.

You have the ability to help Canadians understand and correctly apply tax laws.
Pros
Constantly learning as every year new changes are made.
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Working conditions
Administrative Support (Former Employee) –  St. John's, NL19 November 2018
It was a very professional atmosphere where all employee needs were met. We had a group of hard working individuals that worked as a unit to help each employee. Any problems encountered could be addressed to the manager and swift action was taken. In their course I learned people skills and how to deal with peoples frustrations and questions. The hardest part of the job was to not be able to give people good news. I was bound by CRA rules and I often had to disappoint people. The best part of the job was providing taxpayers with valuable information that makes their tax experience better.
Pros
staff support
Cons
Irate clients
Was this review helpful?Yes 2NoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Management was abusive
Payment Processor (Former Employee) –  Winnipeg, MB11 November 2018
They talked down to me multiple times and there was no good training in place. No one had a clue what they were doing. Not even management. They did not care for there employees and discriminated against people with mental health.
Was this review helpful?Yes 2No 1Report

Want to know more about Canada Revenue Agency?

Ask a question
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Financial Reviewer Assistant (SU-03)
FINANCIAL REVIEWER ASSISTANT (Current Employee) –  Toronto, ON8 November 2018
Excellent learning experiences, great work-life balance with adaptable scheduling with lots of oppourtunities for growth. Although there are days when you dont have much to do and others with lots to do.
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Amazing place to work
Taxpayer Service Agent (Current Employee) –  Calgary, AB5 November 2018
Great place to work. The environment is very relaxed, and everyone is extremely helpful no matter what you may need. The people there are like family and it makes you want to go into work everyday. The hours are great and the work life balance is amazing .
Pros
The people
Cons
job security
Was this review helpful?Yes 3No 1Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A calm work environment that allows for efficient work.
Junior Programs Officer (Former Employee) –  Ottawa, ON5 November 2018
A typical day at work involved the same work everyday. There is a large learning curve to get past, however once you are past this curve you will be able to work efficiently on a daily basis. The people are extremely friendly, however this job can get a little repetitive. If you are in search of a steady job with great job security this is the place for you.
Was this review helpful?Yes 4NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Validation and Verification
validation and verification (Former Employee) –  Otttawa, ontario1 November 2018
This part of my work was done on a daily basis keying in returns for non-profit organizations.
this is a different program that i learned and was very happy with the outcome.
I was able to look into the private sector of the companies in need there is any changes or to verify the company account with address and the amounts.
It was a great job.
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not applicable
Tax Preparation Representative (Volunteer) (Former Employee) –  Toronto, ON28 October 2018
Not applicable, it was a volunteer experience. Please disregard this review. For what it is worth, working for the Canada Revenue Agency was a great experience, and it is highly recommended.
Pros
not applicable
Cons
not applicable
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good entry level job; Good pay if you are a student in university
Taxpayer Services Agent at the Call Centre (Former Employee) –  Surrey, BC25 October 2018
Good training.
Opportunities for advancement in other areas of the agency.
Good to get your foot in the door if you are seeking a job in another division of the agency.
Tiring and repetitive.
Not a secure job since CRA has off-seasons where most employees get laid off.
Lots of overtime during filing season.
Takes a long time to get permanent.
Was this review helpful?Yes 6NoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Awful
Benefits Processing Clerk (Former Employee) –  Winnipeg, MB9 October 2018
CRA is one of the worst places I have ever worked at, miserable people that will complain about the smallest things possible. Every experience there was absolutely awful.
Was this review helpful?Yes 1No 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
IT Developer (Former Employee) –  Ottawa, ON9 October 2018
CRA is a great place to work. The working environment is excellent, and the management is helpful in job advancement. Benefits and pension are both great.
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Best Employer
General Service Technician (STC/VTSO) (Former Employee) –  Vancouver, BC2 October 2018
Great employer, great benefits.
Training was fantastic, people are very kind and willing to help.
Enjoyed everything. No downsides. Extremely professional.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good people, but short contracts
SP-02 Materials Handling Clerk (Former Employee) –  Winnipeg, MB2 October 2018
After working a few times there, the people are friendly, the work is fast paced but the main problem is the contracts are short and you don't always know until the last minute whether or not you'll be getting an extension
Was this review helpful?Yes 7NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Canada Revenue Agency. Our community is ready to answer.

Ask a Question

Overall rating

4.1
Based on 467 reviews
5200
4159
366
222
120

Ratings by category

4.2Work/Life Balance
4.1Salary/Benefits
3.5Job Security/Advancement
3.7Management
3.7Culture