Taking inbound calls from established customers and placing their medication orders. I learned of the vast differences between the Canadian and American pharmaceutical industries, in regards to the cost of medications in each country and the government regulations regarding said prices, which varies greatly between Canada and the United States. Management treated the staff fairly, but encountered numerous problems (of which was beyond their control) in shipping orders to customers in a timely fashion, at least during my tenure there. It can be a very challenging work environment, as their customer base can have very high expectations of the company's performance. The most difficult part of the job was trying to keep pace with the daily, and sometimes hourly changes to the company's inventory and customer data bases, not to mention the ever-evolving learning curve required of the employees. The nicest part of the job is that the supervisors really tried to help the employees to improve their job performance.
Professional work environment
Constant learning curve; difficulty in adhering to ever-changing company protocol.
Patient Service Representative (Former Employee) – Winnipeg, MB – 21 November 2016
It/s a job Literally. You go to a call center that has exceedingly poor bus access to get yelled at 8 hours a day by old people and why they have not gotten their Viagra yet and explaining to overly possessive spouses why you cannot discuss medical records for an account they havent been authorized on.
Patient Service Representative (Current Employee) – Winnipeg, MB – 14 March 2013
Canada Drugs is very generous to their employees ie profit sharing, accommodate schedule change and leave request. My co-workers are nice as the company welcomes different culture and nationality. The most enjoyable part of my job is when you talk to different type of customers, listen to different needs and provide help to solve their problem with their medication. I am happy when I get to sign up a new customer, not only because I get a commission but because I have fulfilled the job of selling them the trust and confidence they can get from this company.
generous in approving leave request, commissions, profit sharing, free food sometime, birthday lunch with the ceo