Canada Border Services Agency
3.9 out of 5 stars.
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Service Delivery Officer yearly salaries in Canada at Canada Border Services Agency

Job Title
Location
$76,226 per year
41%
Above national average

Salary estimated from 4 employees, users, and past and present job advertisements on Indeed in the past 36 months.

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Reviews about Pay & benefits for Service Delivery Officer at Canada Border Services Agency

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Can Be A Great Job, Or A Dead End. Depends On What You Want.

CBSA loves to hype itself as an employer of choice, and there's no doubt it's an interesting job at times, depending on where you work. I used to love it, but then found it increasingly frustrating as the job got more bureaucratic and less self-directed. A lot depends on where you work. People in small ports of entry often find themselves liking the slow pace and rural atmosphere, but young officers, eager to make seizures and arrests, can be frustrated. Air Traffic (talking to passengers) seems to have the most unhappy campers, followed by land border traffic. Busy ports mean lots of work, but you also learn very quickly. A big problem for a mature applicant: The cadet pay allowance. When you're hired today, unlike in my time, you don't get an actual salary until you graduate the training program in Quebec, which runs at almost four months now. You do get a stipend to see you through, and all meals and accomodation are paid, but if you're carrying a mortgage, you're going to need to talk to your bank. And don't be surprised if that stipend doesn't show for weeks. I've heard horror stories. The money trouble doesn't end when you report for your first shift. Heard of the Phoenix system? Be prepared for screw-ups when you change assignments, go on leave, act in another role, etc. Here's some things you'll probably have to deal with, if you work in a big, busy port like I did: -Roadtimes. Think you like talking to people? You might change your mind when you have to ask 60 cars an hour the exact same questions. -Paperwork: Immigration duties generate the most, - 

Pros

Pay, benefits, interest, security, diverse workplace locations

Cons

Shift work, boredom, stress, frustration, scrutiny
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You get what you put in to it

This is a very typical government organization that is reactive at best. The job itself is best but unfortunately everything that comes with it tends to make it a negative experience.

Pros

Salary and Benefits, the Job itself

Cons

Politics and Toxic Work Environment
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Old Boys Club

Every Port of Entry is different. Airport is more inclusive. Windsor, more young people, better Union representation, interesting things, management more supportive.Sarnia, alot of new employees, too many are local and have a narrow-minded, misogynistic attitudes - it is like High School, but instead of class together, you share working hours and duties - not everyone falls into this description, but I would say far more than half of all the people who work there do. Alot of either under-educated or over-educated younger employees. Also, Sarnia's local Union is very poorly managed and gives the entire Union a bad rep.

Pros

Pay, Benefits, Job Security

Cons

Understaffed, Lack of Consistancy, Working Environment
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How much does a Service Delivery Officer make at Canada Border Services Agency in Canada?

Average Canada Border Services Agency Service Delivery Officer yearly pay in Canada is approximately $76,226, which is 41% above the national average.

Salary information comes from 5 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.