CAA Club Group Employee Review

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Be Aware - This Organization Is More Worse It Appears
Associate (Former Employee) –  Work at Home14 February 2018
Management acts like they care but they don’t. If you speak your mind you’ll become a target, and they will do what they can to get you out of the company.

There is very little opportunity to move up within the company, only those who are favoured by management move up - mainly all men.

Management itself is a mess - knowing very little of what it takes to run the organization and showing very little professionalism between other managerial staff.

Wages are less than comparable jobs. You’re better off working somewhere else, with decent wages.

Only plus is the ability to work at home - however it comes with a downside. Everyone is expected to work at least 5 hours of overtime per week, if not more.

Also the company offers decent discounts on various products and offers incentives for the Sales dept. Don’t expect the other depts to have this, let alone sales.

Every year there is a sales conference in Toronto where the company pays for a overnight hotel stay, but they expect you to be there all weekend, all day.

New programs were implemented however have had and still continue to have many glitches, many tideous problems - such as double payments, unable to easily switch or cancel members, cancel with refund for a downgrade, etc. This is constantly affecting the Member experience, with long wait times to get through to an agent, or even for tow trucks (12+ hours!)

The company has seen many ambitious, hardworking individuals leave due to its lack of organization, opportunities and growth, including myself, and the director of customer experience. This
  more... company needs a complete restructure, as the way it’s runnig right now; will only lead to an organizational failure.

Do not waste your time here.
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Pros
Work from home, made some great friends, discounts
Cons
Expected to work non-stop overtime, favouritism, lack of internal growth, low wages
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Productive and fun workplace
Marketing Database Analyst (Former Employee) –  Toronto,ON3 June 2019
Great place to work. Really enjoy the working environment there. Great team. Very supportive. Nice working culture. Nice building. Good pay and benefits.
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Started out good but went down the toilet
Remote Roadside Agent (Former Employee) –  Work from Home22 May 2019
Worked from home for 2 years. It started out well until they designated a separate manager for the work from home team. New management treats agents like dirt. plays favorites and agents against each other and bullies and are on a power trip. If you end up in the hospital you are fired. Not a stable source of income.
Pros
work from home
Cons
horrible management for work from home, no sick days allowed, vacation hard to get, no work/personal life balance
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Overall rating

2.9
Based on 64 reviews
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Ratings by category

2.9Work/Life Balance
2.7Salary/Benefits
2.6Job Security/Advancement
2.5Management
2.7Culture