CAA Club Group Employee Review

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Horrible company
Member Service Representative (Former Employee) –  Thornhill, ON2 April 2019
High turnover, work like a slave, pay is below the industry standard, outdated system from 90's, people requesting short and long term leave and micromanaging environments.

You'll have a hard time requesting vacation day. Can't take more than 1 week off. You must request your vacation dates 6 months to 1 year in advance.

Customer are rude and tend to have an attitude problem with rep. Everyone just trying to feed their family.

Supervisor will write a bad performance review and use it against the rep to prevent them from getting their bonus. No real people skill.
Pros
Work from home
Cons
Management
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Productive and fun workplace
Marketing Database Analyst (Former Employee) –  Toronto,ON3 June 2019
Great place to work. Really enjoy the working environment there. Great team. Very supportive. Nice working culture. Nice building. Good pay and benefits.
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Started out good but went down the toilet
Remote Roadside Agent (Former Employee) –  Work from Home22 May 2019
Worked from home for 2 years. It started out well until they designated a separate manager for the work from home team. New management treats agents like dirt. plays favorites and agents against each other and bullies and are on a power trip. If you end up in the hospital you are fired. Not a stable source of income.
Pros
work from home
Cons
horrible management for work from home, no sick days allowed, vacation hard to get, no work/personal life balance
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Overall rating

2.9
Based on 64 reviews
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Ratings by category

2.9Work/Life Balance
2.7Salary/Benefits
2.6Job Security/Advancement
2.5Management
2.7Culture