High turnover, work like a slave, pay is below the industry standard, outdated system from 90's, people requesting short and long term leave and micromanaging environments.
You'll have a hard time requesting vacation day. Can't take more than 1 week off. You must request your vacation dates 6 months to 1 year in advance.
Customer are rude and tend to have an attitude problem with rep. Everyone just trying to feed their family.
Supervisor will write a bad performance review and use it against the rep to prevent them from getting their bonus. No real people skill.