CAA Club Group Employee Reviews for Member Services Representative

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1.0
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Horrible company
Member Service Representative (Former Employee) –  Thornhill, ON2 April 2019
High turnover, work like a slave, pay is below the industry standard, outdated system from 90's, people requesting short and long term leave and micromanaging environments.

You'll have a hard time requesting vacation day. Can't take more than 1 week off. You must request your vacation dates 6 months to 1 year in advance.

Customer are rude and tend to have an attitude problem with rep. Everyone just trying to feed their family.

Supervisor will write a bad performance review and use it against the rep to prevent them from getting their bonus. No real people skill.
Pros
Work from home
Cons
Management
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1.0
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Horrible training and mismanaging company
Member Service Representative (Former Employee) –  Thornhill, ON30 March 2019
High turnover as you see more and more people resigning due to outdated system, horrible management, training and low morale.

No work life balance as you'll be expected to work 45+ per week

Staff requesting short and long term leave due to overworked pressure from management

Company is only focused on the bottom line
Pros
Benefits
Cons
Stress
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5.0
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Productive and fun workplace!
Member Service Consultant (Current Employee) –  Toronto, ON7 January 2018
I personally love working for CAA.Coworkers and manager are all friendly and we help each other out. Flexible with hours and pay is good as well. Would definitely recommend working in any of the retail stores especially the high volume ones so you're not constantly bored. I feel like they pay a lot for your training so they try to keep you in the company as long as possible.
Pros
great pay, discounts to a lot of great places
Cons
Full-time is hard to come by
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4.0
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overall great work experience
Member Service Consultant (Former Employee) –  Stoney Creek, ON10 December 2012
Great experience working as part of the summer student program. Very good training program, friendly and helpful staff and management.
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Overall rating

2.8
Based on 67 reviews
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Ratings by category

2.9Work/Life Balance
2.7Salary/Benefits
2.6Job Security/Advancement
2.5Management
2.7Culture