CAA Club Group Employee Reviews

Showing all 8 reviews
Sort by: Helpfulness | Rating | Date
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great team atmosphere
Employee (Current Employee) –  Not specified30 April 2019
Previous reviews may refer to a particular location. The company is phenomenal to work for! The employees are well taken care of! There are many types of positions.
Was this review helpful?Yes 1No 3Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Horrible company
Member Service Representative (Former Employee) –  Thornhill, ON2 April 2019
High turnover, work like a slave, pay is below the industry standard, outdated system from 90's, people requesting short and long term leave and micromanaging environments.

You'll have a hard time requesting vacation day. Can't take more than 1 week off. You must request your vacation dates 6 months to 1 year in advance.

Customer are rude and tend to have an attitude problem with rep. Everyone just trying to feed their family.

Supervisor will write a bad performance review and use it against the rep to prevent them from getting their bonus. No real people skill.
Pros
Work from home
Cons
Management
Was this review helpful?Yes 7NoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Horrible training and mismanaging company
Member Service Representative (Former Employee) –  Thornhill, ON30 March 2019
High turnover as you see more and more people resigning due to outdated system, horrible management, training and low morale.

No work life balance as you'll be expected to work 45+ per week

Staff requesting short and long term leave due to overworked pressure from management

Company is only focused on the bottom line
Pros
Benefits
Cons
Stress
Was this review helpful?Yes 11No 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Excellent work place
Supervisor, Banking Operations (Former Employee) –  Thornhill, ON27 August 2018
Job Culture is great. People are nice. Good work environment. Hard work is rewarded and appreciated. Awarded 7 times as the best company to work for in Ontario.
Was this review helpful?Yes 1No 4Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Be Aware - This Organization Is More Worse It Appears
Associate (Former Employee) –  Work at Home14 February 2018
Management acts like they care but they don’t. If you speak your mind you’ll become a target, and they will do what they can to get you out of the company.

There is very little opportunity to move up within the company, only those who are favoured by management move up - mainly all men.

Management itself is a mess - knowing very little of what it takes to run the organization and showing very little professionalism between other managerial staff.

Wages are less than comparable jobs. You’re better off working somewhere else, with decent wages.

Only plus is the ability to work at home - however it comes with a downside. Everyone is expected to work at least 5 hours of overtime per week, if not more.

Also the company offers decent discounts on various products and offers incentives for the Sales dept. Don’t expect the other depts to have this, let alone sales.

Every year there is a sales conference in Toronto where the company pays for a overnight hotel stay, but they expect you to be there all weekend, all day.

New programs were implemented however have had and still continue to have many glitches, many tideous problems - such as double payments, unable to easily switch or cancel members, cancel with refund for a downgrade, etc. This is constantly affecting the Member experience, with long wait times to get through to an agent, or even for tow trucks (12+ hours!)

The company has seen many ambitious, hardworking individuals leave due to its lack of organization, opportunities and growth, including myself, and the director of customer experience. This
  more... company needs a complete restructure, as the way it’s runnig right now; will only lead to an organizational failure.

Do not waste your time here.
  less
Pros
Work from home, made some great friends, discounts
Cons
Expected to work non-stop overtime, favouritism, lack of internal growth, low wages
Was this review helpful?Yes 12NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productivity
Dispatcher (Former Employee) –  Thornhill, ON2 November 2017
Provide customer service from the comfort of your home.
Know the clients' products inside and out.
Make people happy by resolving their concerns.
Complete all training, ensure that you're adhering to the quality standards of the client.
Work as many hours a week you'd like or as little as 15 intervals per week.
Have a lot of fun!
Was this review helpful?Yes 1No 6Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun workplace with foosball
Developer (Current Employee) –  Richmond Hill, ON5 October 2017
A formal work place with some fun events sometimes. Large office with many separate teams that work on various projects. Difficulty communicating to managers.
Was this review helpful?Yes 2No 8Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at CAA Club Group. Our community is ready to answer.

Ask a Question

Overall rating

2.6
Based on 8 reviews
52
40
32
21
13

Ratings by category

2.9Work/Life Balance
2.4Salary/Benefits
2.4Job Security/Advancement
2.1Management
2.5Culture

CAA Club Group Reviews by Location