Good company to work for, Work at home not great for everyone
Working here was great when worked in office. Good pay and benefits. Secure job. Most Customer Service Agents work full time in their homes. No work life balance here. Schedule is made 3 months in advance, no flexability in hours of work, breaks etc. No accommodations made for working in your home. Get messaged to log in whenever there are calls holding, Required 5 hrs per week overtime if needed. Asked to switch working hours if they require. Alot of flexibility for the organization now that people work at home but none given to the employees.