Hard work with little support
Residence Don (Former Employee) – St. Catharines, ON – 24 January 2018
This job never really ends. Even on the nights you are not on call, if you are in the building, you are basically on call. You help your students, help other students, are a support system for other dons. I learned how to work with students, while being a student myself. You learn how to be understanding and have open conversations. You learn multiple techniques on how to deal with very serious situations. Management was not the most helpful. Aside from one of the managers, which I was not assigned to, it was very difficult to get my complaints and issues heard. Even within the building system, when this job was affecting my school work and daily life negatively, there was no support, despite that being what the job was about, supporting students during their time in residence at school. Workplace culture was a mix. My own floor of students was amazing, we had a very fun environment that was supportive and open. Some of my coworker were great to work with and improved the job. Others, including management, were difficult to work with and caused a difficult workplace environment. The hardest part of the job was balancing it with daily life and school. This was an almost 24/7 job leaving little time to balance. The best part of the job was working with the students and helping them succeed in school and in their personal life.
Free rooming, intensive training
Long hours, little support, no time for school