Management bullies staff and targets bargaining members. They preach respectful workplace and the importance of mental health and then it gets turned around on you.

Pros

Pay and benefits

Cons

Management

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Varied work experience

Electronic Technician (Former Employee) - Burnaby, BC - 9 November 2022

Started per Expo 86. Hired with a group of 25 for OEM training of all systems on rolling stock vehicles. Worked in three different depts. over my career. Work was exciting and challenging at times. Took alot of pride in my work with alot of work satification.

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Insights into British Columbia Rapid Transit Company

Based on 3 survey responses

What people like

General feeling of work happiness
Supportive environment
Fair pay for job

Areas for improvement

Ability to meet personal goals
Energizing work tasks
Time and location flexibility

Great pay and benefits

Skytrain Attendant (Current Employee) - Vancouver, BC - 5 February 2022

Pay and benefits is great for what is expected of the job. The job itself is fairly dynamic and multifaceted in that your roles encompass security-related functions, customer service, first aid and train driving and basic troubleshooting.

Pros

Fantastic pay and benefits; FT and PT options; 4 days on and 3 days off; overtime; great co-workers

Cons

Can be tedious, monotonous and repetitive at times, dealing with rude passengers and drug addicts / mental health issues, exposed or in close proximity of urine, feces, and bodily fluids, room for advancement can be pretty limited, with new hires due to seniority, will be stuck working evenings and weekends for a bit

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Overall - Great place to work. If you focus on your responsibilities and not worry about others.

Admin Support (Former Employee) - Burnaby, BC - 25 November 2021

This company provides a very good benefits and salary offering. The organization is also very exciting with lots of expansion and growth. There seems to be a shift or changeover in era. New and exciting things are ahead!

Pros

Good benefits and Salary

Cons

Bureaucracy

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I wish I read these reviews before I joined up.

Guideway Mechanic (Former Employee) - Burnaby, BC - 8 May 2021

Had to use old rotten creosote railway ties for stands under vehicle. Supervisor have keys to our locks. Would remove locks and tagged out equipment without consultation. Would happily pay a contractor to double re-diagnosis faults you found.Zero recognition after finding out I was right. Overtime goes to the favorites in the shop. They do not follow collective agreement.Collective Bargaining Suggestion. Supervisor lacked any real work experience in any shop environment. Shop turn around of Mechanics high. Repair information is non-existent. Literally zero, but, the expectation is that you know exactly how it works. Supervisor asked me to modify factory equipment and assume all liability without engineering approval. Had only 1 quarter inch driver ratchet to be shared by 5 mechanics. Repeated requests for more ratchets met with accusations of theft. Requests to bring in your own tools denied. Doing bandaid repairs with the promise it will be repaired properly in the days to come... Those repairs are now permanent. And, if those repairs fail, the blame falls straight back onto you. I was thrown under the bus right to my face in front of Management. Although the Supervisor was there beside me when I suggested trying this repair. Although Supervisor promised to repair it properly after the 1 shift. Fault was all on me. Management does not and did not care to read the work order stating my side. Given repair work to do in the last half hour of shift, and, expected to completely a 1 hour job in that time. Was met with an angry Supervisor for not completing -

Pros

The people on the floor were fantastic. Some of the best in the world.

Cons

Supervisor micromanaged and actively sought conflict.

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Not bad if you like to be anxious

Skytrain Attendant (Current Employee) - Vancouver, BC - 10 February 2021

I can't complain. Just like any other job, there's ups and downs. Best part is benefits and wages. If you're lucky you get to work with some amazing people.

Pros

Benefits and wages

Cons

Schedule/shift/hours of work

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Skytrain attendant interview is a joke

None yet (Former Employee) - Vancouver, BC - 22 November 2020

Their skytrain attendant interview is a joke. They give 3 customer service and safety scenarios and expect you to answer them all completely perfect in lines with the answer they deem is correct.About 4000 ppl apply every year and only 15- 20 are selected. They mostly select oldies who don't do their job properly and are never on the skytrain Floor. They probably sit down in the employees room and chill. Thats one of the reasons you will hardly see skytrain attendants on the stations.I gave interview 4 times in 4 years and never made it past group interview stage coz they did not want to hire a brown guy.I had 6 years of face to face/ direct customer service exprnce. Had more than necssry qualifications for first aid . i also had 2 degrees from reputable vancvr colleges but they did not hire a promising hard working candidate like me who can stay on floor nd work sincerely for hours instead they wanna give o.t money to middle aged people who are protected by union and slack off their job nd chill.If you are gonna pay 100000$ a year to skytrain attendants atleast make sure they stay on floor nd help the commuters.Bottom line is- they think brown people cannot do good customer service..all the ads about diverse work cultre etc is a hoax.

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Challenging environment, but growth industry and fun

Manager of Operations (Current Employee) - Burnaby, BC - 12 November 2020

BCRTC is part of a growing industry. SkyTrain started in 1985 and has grown ever since with more than 1100 staff today. Work is challenging but also interesting because of the many large projects that are going on. Some may find all the changes difficult, but the leadership team is trying to do things differently. They offer good benefits and have proven to be a reliable employer when COVID-19 hit Vancouver.

Pros

reliable employer, good benefits, dynamic growth industry

Cons

hard work

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BCRTC (Skytrain) is a great employer

Maintenance (Current Employee) - Burnaby, BC - 5 February 2019

I have worked for BCRTC for 2 years now and can honestly say that this is a great company to work for. Yes it's not perfect but what company is. The company is actively improving it's safety culture and the work is interesting & challenging.

Pros

People, benefits and compensation

Cons

none really

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Toxic place

Safety advisor (Former Employee) - Burnaby, BC - 19 January 2019

Really unqualified people in supervisory roles. Brtch has a very poor hr department. Lots of bullying and office politics towards subordinates. Worst place I have ever worked.

Pros

Pay was ok, hours were not more than 40 per week.

Cons

Bullying, harrassment, untalented supervisors, heavy secrets riddled organization.

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Jobs at British Columbia Rapid Transit Company

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Great people

Asset Integration Specialist (Former Employee) - Burnaby, BC - 17 January 2019

BCRTC has done a good job selecting good people, however, the culture at BCRTC does need a bit of an improvement. Working here will expose you to the process of Translinks budgeting/funding process and test your ingenuity

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Toxic work environment

Safety advisor (Former Employee) - Burnaby, BC - 1 August 2018

There is no work/life balance, the shift options are 10hrs + for everyone. The management is mad with power, and HR lets them run the show. No job security. They find good people and tear them down for their own amusement. The work was good but the management was horrible. Don't work here if you can help it.

Pros

free transit pass while employed

Cons

everything else

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Best Job Ever

Vehicle Technician (Current Employee) - Burnaby, BC - 2 February 2018

By far the best job anybody could ever wish for. Been with the company for two years and have never experienced a more supportive team like environment. Nobody is going to fire you like a dealership job for having cancer or getting hurt on the job. Never looked back.

Pros

People.

Cons

None

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Satisfying Challenge

Safety (Current Employee) - Burnaby, BC - 6 December 2017

Its a place that is in the process of changing it's culture. There's a lot of ground breaking work to do and has the support of Management. It's a good place for someone who wants to make a difference.

Pros

salary, benefits, opportunity

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Amazingly dedicated workforce!

Director (Current Employee) - Burnaby, BC - 15 October 2017

People who work at BCRTC love BCRTC and what they do! Moving thousands of people a day and connecting communities - BCRTC is a place where people are proud of the work they do.

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horrible place

Guideway (Former Employee) - New Westminster, BC - 3 October 2017

I worked Night shift in guideway and it has been the worst experience ever. Most of the senior workers feel entitled and show superiority to the new employees. The bullying is constant and if you stand up for yourself they will run to the supervision and cry. I have never worked in a company where so called men behave like little gossiping girls. There are a couple of good people in the company but do yourself a favor and do not work for Guideway.

Pros

Pension is decent

Cons

Coworkers

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Poor safety culture and poor employee support

Customer Service Representative (Former Employee) - BCRTC - 26 August 2017

Company's safety department is not concerned with employee safety and staff are not supported by the HR department. The morale is low and workers (not unionized) feel stressed and insecure everyday due to the parent company's mandate of being clueless and uncaring. They've taken a company that used to work well and populated it with incompetent management. The pay is below industry standard now, with the poor management and poor morale there is no incentive to work for there.

Pros

None

Cons

All

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If you enjoy talking with strangers - this is the job for you.

Sky Train Attendant (Current Employee) - Vancouver,BC - 2 June 2017

I am proud of Being a representative of a transit service that moves thousands of people everyday. Helping in the preservation of the beautiful skylines & being smog free because so many people make the choice to not drive. Taking transit is time efficient & affordable. Less stress in allowing someone else to drive you to work & catch up on your e-mails, listening to music, or just read a good book. Travel without the hassle of being stuck in rush hour traffic or the need to find a parking spot & save money to do other things.

Pros

Good benefit & medical plan

Cons

Dealing with the mental health & negative people

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Very poorly managed not worker focused

Safety Advisor (Former Employee) - Burnaby, BC - 27 April 2017

This is by far the worst company to work for within the Crown Corporations bundle. They do not care about their employees and bullying is encouraged and supported. The Human Resources department does not follow up or conduct an investigation, instead they side with the Manager and dismiss the employee.

Pros

Benefits

Cons

Managment and Human Resources

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Bullying is acceptable

Clerk (Former Employee) - BCRTC - 3 February 2017

Company that only listens to upper management and has a complete disregard for general workers. The Human Resources department are content to take upper management's opinion of others without question. They support upper management blindly while treating workers and junior management with no respect for their opinions or experience. They do not conduct exit interviews if the review may be damning, only if it's positive. The company in general does not practice a respectful workplace, anti bullying or work life balance. I do not recommend working for this company.

Pros

Pension

Cons

Unethical

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Fun environment to work in with all of the different interpersonal dynamics!

Customer Service Attendant (Former Employee) - Burnaby, BC - 25 January 2017

Great company to work for! Great benefits and fun passengers! If you love working with people and have great compassion, this would be a great position for you.

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