Customer Service (Former Employee) – Banff, AB – 13 March 2018
Bottom line is the only thing that matters. Years of cuts are followed by more cuts. Managers talk about safety, engagement, how valuable their employees are but actions do not back this up Old staff accommodation , main office falling apart, dirty and there is very little laughter heard anywhere. Not the happiest place on earth
Prime location, great co-workers, horrible management
Heavy Duty Mechanic (Former Employee) – Banff, AB – 7 April 2018
Positives: Beautiful location, and is great for young adults looking to explore the mountains. Snowboarding, hiking, climbing, social life.
Negatives: Staff accommodations and treatment by management is poor. Basic labour laws and safety codes are broken daily by management. Inaccurate overtime hours, refusal to provide paper pay stubs, refusal to update trades books for apprentices (required outside intervention), claimed they paid vacation pay when I left company but didn't (still trying to track it down), refusal to allow hospital visits when injured at work (I broke my finger at work and was not allowed to go to the hospital until two days later until my days off).
Front Office Supervisor (Former Employee) – Banff, AB – 10 February 2018
If it's your first rodeo, you might want to shorten your stay. Learn how to communicate clearly and prioritize what's important to you before jumping in as everyday you will see beauty from a different degree. Make sure you bring a hard drive for entertainment as time alone won't be hard to find. Life's not about the punches, just how you deal with them.
Poor management, bad living conditions - Banff Gondola
Food Prep (Former Employee) – Banff, AB – 31 January 2018
My time with Brewster was awful. It was the middle of the switching of management, so everything was a mess all the time. I loathed going to work everyday.
Pros: - Cheap staff accom right downtown Banff - Some of the staff was cool - Free meal, and generally good food at that - Usually pretty good if you are sick or something - If you have to help with events, making fancy food platters can be fun and you can learn a lot if that is what you are interested in - Lots of free stuff with Brewster (take advantage of it)
Cons: - I was moved around a lot - Little - no acceptance if you don't have much experience as a cook - Management just honestly sucked so much. - LOTS of overtime. Seriously, 12+ hour days weren't uncommon - Very unorganized - Often becomes understaffed and remains that way - If you are in food prep/line cook, there is a ridiculous amount of repetitive tasks - If you are working at the Gondola kitchen, the fridge is 2 floors below the kitchen, lots of stairs
In general, it was a steady job, but I would never work with Brewster again after my time with them.
Grader Operator (Current Employee) – Jasper, AB – 24 May 2017
The place is run like a college dorm. I live in the basement of a condo. No fridge, stove etc. Meals are prepared but poor for the most part. The people that work there, generally have very little respect for management and do what they want regardless of "threats" from above. Pay is terrible as well for the job description and what's expected of you.
Captain (Former Employee) – Banff, AB – 31 January 2017
I have great memories of working as a Captain for the Banff Lake cruise. Everyone is there to have a good time. I would do it all again if I could afford it.
Pros: - Really positive attitudes at the beginning of the season - Great team chemistry - Management care about their staff (although the burden of managing for a large company becomes apparent on occasion) - Pay is better than the average entry level job in Banff - Free training as a ship captain - Giving tours is an exciting, challenging job - If you can stick it out, you can be a senior team member after one season.
Cons: - **Burn out** by August, about a third of the captains have quit. Replacements are not hired, and greater demand is placed on those that remain. By the end of the season, maybe half are still there. - Late season morale is generally pretty low - You have to maintain a very high energy level, so giving tours loses its magic after a month or two (Burnout) - Housing was only provided by Brewster for six months. This makes returning for the next season increasingly difficult. - Remote location. You need a car to get here. It is accessible by bike, but you had better enjoy biking uphill! - Not much room for growth and don't expect a livable raise for loyalty. This is not a career job.
This position is definitely a top entry level job in Banff. If you're new to the area it's a great way to get a foothold. The job can be taxing at times, but you'll work with some great people.
Food and Beverage Attendant (Former Employee) – Jasper, AB – 14 November 2016
Brewster is a fantastic company to work for, with plenty of benefits and great management. Everyday I was keen to start work and be involved with the great fellow employees I worked with. I highly recommend Brewster to everyone! It was a pleasure to work for the company, and hope to again next Summer!
Unknown (Current Employee) – Banff, AB – 25 July 2012
Average 8 to 5 hours with a lot of overtime. The departments don't seem to communicate very with each other and appear to have different goals that fall outside of the company's vision. The back room politics are unlike anything that I have ever seen which makes for a very frustrating work environment. The culture around technology seems to be stuck in the 1980's and there is a lot of resistance to change.
free use of attractions and coaches, great benefits
long hours, no paid overtime, under staffed departments, cramped working quarters