Boyle Street Community Services
Happiness score is 51 out of 100
2.7 out of 5 stars.
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Boyle Street Community Services Employee Reviews

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Canada35 reviews

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2.9Work-life balance

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Harm reduction

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Good experience if you’re interested in harm reduction. Entry level job, you’ll learn a lot about homelessness, substance use and system navigation. Politics and social justice are common areas of discussion.
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Nice and passionate team mates. Overall, it’s a nice environment

If you are looking for a job where you get to feel fulfilled after each shift.. this is it. Pay is not bad for the level of job but could be better.
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Insights into Boyle Street Community Services

Based on 22 survey responses
What people like
  • Time and location flexibility
Areas for improvement
  • Support from manager
  • Sense of belonging
  • General feeling of work happiness

Poor Structure

Unfortunately Boyle is very unorganized and don’t have supports in place to ensure job security, or ways to benefit their employees. High turnover rate and managers do not have supports to help even the base employees like myself. Directors are always busy and takes forever to respond to simple requests, HR department is no assistance and seem to push everything off, and do not have options available and have to get more approval for simple requests, HR department is suppose to help the organization but when our program closed they told us to reapply like we are new employees with minimum support from the director of the program and the hr team manager. At this time wouldn’t recommend, needs a clean house of upper management who is organized and willing to put time into employees to ensure smooth day tasks and well-being
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Work weekends, work nights, so-so wages, toxic management

Work weekends, work nights, so-so wages, toxic management. Managers don’t really care about your personal life, they constantly call you while you are home to yell at you.

Pros

free lunch/dinner

Cons

Work weekends, work nights, so-so wages, toxic management
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Unprofessional & Poor Management

Favouritism , Nepotism, Micromanaging, Toxic work culture, nobody is professional or educated. People are hired based on their sobriety and direct relatability to community members.
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Meaningful and Collaborative Experiences

I work for the YCSP program (collaboration with AHS) and I love the clients, management and coworkers. Management is supportive and truly wants you to succeed in your position. Coworkers (BSCS and AHS) are collaborative, supportive and inclusive. Clients are largely diagnosed with BPD which makes the work challenging, and meaningful. I highly, highly recommend this program within boyle street.
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Youth Worker

Management is very sneaky. Expectations are not outlined. Very toxic environment. Would not recommend this position to anyone. Very high turn over rate and low funding.
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It's a great place to work untell you outgrow your position

Need living wages, there wages are not growing with the increase of living. Benefits are great which make up for the low wage. Flexing time is also great and the work life balance is nice
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Where staff go to burn out

Not a fan of management. The whole Shaw conference center was a gong show and they had zero clue on what to do. Even sent out text messages about critical safety information because they had zero protocols in place. Love the patients. Front line staff are cool but they burn out really quick.

Pros

community members

Cons

management, not safe working there
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Very fun place to work. Great team

Great team and coworkers. Excellent pay. Flexible schedule. Great experience working with vulnerable populations. Fun and rewarding job. Learn new things all the time

Pros

Pay

Cons

No benefits, job security
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No communication and poor managers

Bad communication, managers and staff don't know what's going on. Seem to hire managers that don't know what they're doing and how to supervise. Most rewarding was working with community but lack or support and communication didn't make it fun.
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Very unprofessional staff

Staff competition for hours, being jealous of eachother hours.Management is in poor taste of skills. Lack of any empathy. It's a bunch of nursing students running around acting like doctors. Treating people less than human.Really a turn off.
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Management is a joke

Unacceptable working conditions and management that has no idea what there doing no communication between any of the department's it is a compete mess don't waste your time.

Pros

None

Cons

Long hours, horrible management, childish environment
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Love Boyle street community services

It has been a great working experience so far. Boyle street is a major player in the new homeless shelter in Edmonton. The ECC 24 7 shelter is located at the former shaw convention center. It is now the Edmonton convention center. Or ECC. I like the center alot. However its not ideal for a shelter in some ways..it maybe renewed after the 1st 5 months is used up. Nobody knows yet.

Pros

Positive people

Cons

No microwave. ..
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The worst management I have ever known

Our manager is a narcissist who plays staff against one another, cannot handle the basics of being a manager, and consistently needs his ego stroked. If you disagree with him he writes staff up and hauls them into HR, who is a giggly joke of a woman. He is rude, disrespectful and cannot do the basic job that it takes to be a manager. There is no support here as all the management is the same. Labour laws are consistently broken and staff is afraid for they’re jobs as you never know what he will make up about you, if you have disagreed with him. This man has no business managing anything and yet he fits right in. Run, don’t walk away from Boyle Street, your self worth and mental health isn’t worth the paycheque.

Pros

Some staff are wonderful and the benefits are good

Cons

Manager
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If you want to be a youth worker here, run now.

I can’t speak for the company as a whole but the small group home section for youth is an incredibly toxic environment with huge turnover because everyone either quits or gets unethically let go. Absolutely horrible management that gossip about you behind your back to your fellow co-workers. You will be forced to make decisions based on keeping the youth safe, yet your choices will always be incorrect and you will always be pulled into the office and in trouble for decisions you were forced to make due to lack of support from management and staff. They do not follow their policies and procedures and do not write you up, instead, they lure you into a false sense of security, give you feedback that you’re doing great, and then fire you out of the blue. I had actually quit my job and they attempted to write it up as a termination until I threatened legal action. There is so much drama with management that you can’t hope to make any difference in the lives of the youth, as you’re too busy “watching your back.” Don’t trust HR or any of the team leads/management team, they are all friends with each other. Also, management is always messing up the work schedule and then force you to go home when they’ve double booked staff, or penalize you when they put your name down for a shift you were never supposed to work, so you obviously don’t show up for it.

Pros

None.

Cons

The worst culture/management you will ever see. Not worth your mental health. Run.
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Collaborative management style and Autonomy

Here, there is a collaborative management style and you'll have autonomy in your work day. Management meets with you monthly to ask how they can support you in your work and yearly, the company sends out a satisfaction survey to their employees. Throughout the year employees get updates on how the concerns brought up in the survey are being addressed. You'll have a lot of autonomy in your work day here for e.g. deciding when to take your break and what tasks you want to focus on for that day. There is also emphasis on employee health here. The benefits are great and employees are encouraged to use sick days for appointments or even for "mental health days."
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Lateral violence, toxic leadership team, funding shell game

One of the most rewarding client based services. However due to negative staffing culture and managements avoidant then punitive style breads burnout

Pros

The clients and other service users

Cons

Leadership, misuse of funding resources, high burnout/turnover
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It was a good experience

Interesting work it was right up my alley for my education and I enjoyed it most days. The staff was friendly and helpful. It was easy to get to and from. They care about the people and the issues at hand. It was an eye opener to the issues we have here in Edmonton’s inner city
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Unfriendly work environment.

Toxic management and worst racism among the staff. Management does favouritism to some staff they like and other staff will be the victims of gossips. They will make you run throughout the houses to work.

Pros

Free lunches.

Cons

None
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Loved the work, hated the environment

My job primarily involved working with high-risk/high-needs youth in their residential program. PROS: - Felt fairly compensated for my work -- great benefits package for full-time staff - Working with the youth was a lot of fun (although there were difficult times -- youth are often physically/verbally aggressive and this can get stressful) - Generally got along very well with frontline coworkers -- you're working as a team so you develop pretty close bonds. CONS: - Management culture is TOXIC here. Like, Chernobyl toxic. Gossip, favouritism, etc. runs rampant. Not uncommon to hear management berating colleagues/name-calling behind people's backs. Horribly unprofessional. No real recourse in terms of bringing concerns forward as the lack of care seems to run right to the top. - The lack of support for employees here is appalling. Employees regularly deal with stressful/traumatic situations on the day-to-day and these concerns are typically dismissed. There's a lot of talk about self-care amongst the organization but employees who actually took steps to engage in self-care would be ridiculed or sometimes punished (e.g. not given shifts if part-time) - This is HARD work. You can leave feeling physically exhausted. Not uncommon to be hit/bitten/otherwise hurt by youth as there were several highly aggressive youth in the program when I worked here. - Little follow-up/follow-through on training, leading to a lot of poorly/improperly trained employees. Very frustrating to be on shift with someone who was supposed to be trained in crisis interventions but - 
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Overall rating

Based on 35 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
2.2 out of 5 stars for Job security/advancement
2.1 out of 5 stars for Management
2.5 out of 5 stars for Culture

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