Boyle Street Community Services Employee Reviews
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No communication and poor managers
Support Worker (Former Employee) - Edmonton, AB - 27 February 2021
Indeed featured review
The most useful review selected by IndeedBad communication, managers and staff don't know what's going on. Seem to hire managers that don't know what they're doing and how to supervise. Most rewarding was working with community but lack or support and communication didn't make it fun.
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Where staff go to burn out
nurse (Former Employee) - nurse - 3 September 2021
Not a fan of management. The whole Shaw conference center was a gong show and they had zero clue on what to do. Even sent out text messages about critical safety information because they had zero protocols in place. Love the patients. Front line staff are cool but they burn out really quick.
Pros
community members
Cons
management, not safe working there
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Fun workplace
Support Worker (Current Employee) - Edmonton, AB - 6 August 2021
I am currently working with Boyle as a casual, I love it there, my team is amazing we support and help each other I’m everything we need, we have to deal with stressful community members every day all day, but even though is hard and dangerous sometimes, I feel safe and I feel like I belong, the other day I got physically assaulted and the security and staff protected me and support me on everything, the only thing I don’t like about my current job is that I am a casual so I have no benefits :(, still good pay. My team lead is extremely encouraging helpful and fun to work with, my team is full of young people. Which is even better if, I have learned so much in Boyle-street. And I am happy to work here.
Pros
Free lunches, fun workplace.
Cons
no benefits if you are casual.
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Very fun place to work. Great team
Community Support Worker (Lead) (Current Employee) - Edmonton, AB - 5 August 2021
Great team and coworkers. Excellent pay. Flexible schedule. Great experience working with vulnerable populations. Fun and rewarding job. Learn new things all the time
Pros
Pay
Cons
No benefits, job security
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Very unprofessional staff
Support Staff (Former Employee) - Edmonton, AB - 18 January 2021
Staff competition for hours, being jealous of eachother hours.Management is in poor taste of skills. Lack of any empathy. It's a bunch of nursing students running around acting like doctors. Treating people less than human.Really a turn off.
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Management is a joke
Support Worker (Current Employee) - Edmonton, AB - 18 January 2021
Unacceptable working conditions and management that has no idea what there doing no communication between any of the department's it is a compete mess don't waste your time.
Pros
None
Cons
Long hours, horrible management, childish environment
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Love Boyle street community services
Intake Worker (Current Employee) - Edmonton, AB - 13 January 2021
It has been a great working experience so far. Boyle street is a major player in the new homeless shelter in Edmonton. The ECC 24 7 shelter is located at the former shaw convention center. It is now the Edmonton convention center. Or ECC. I like the center alot. However its not ideal for a shelter in some ways..it maybe renewed after the 1st 5 months is used up. Nobody knows yet.
Pros
Positive people
Cons
No microwave. ..
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The worst management I have ever known
CDT (Current Employee) - Edmonton, AB - 13 September 2020
Our manager is a narcissist who plays staff against one another, cannot handle the basics of being a manager, and consistently needs his ego stroked. If you disagree with him he writes staff up and hauls them into HR, who is a giggly joke of a woman. He is rude, disrespectful and cannot do the basic job that it takes to be a manager. There is no support here as all the management is the same. Labour laws are consistently broken and staff is afraid for they’re jobs as you never know what he will make up about you, if you have disagreed with him. This man has no business managing anything and yet he fits right in. Run, don’t walk away from Boyle Street, your self worth and mental health isn’t worth the paycheque.
Pros
Some staff are wonderful and the benefits are good
Cons
Manager
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If you want to be a youth worker here, run now.
Youth Worker (Former Employee) - Stepping Stones/Calder - 15 August 2020
I can’t speak for the company as a whole but the small group home section for youth is an incredibly toxic environment with huge turnover because everyone either quits or gets unethically let go. Absolutely horrible management that gossip about you behind your back to your fellow co-workers. You will be forced to make decisions based on keeping the youth safe, yet your choices will always be incorrect and you will always be pulled into the office and in trouble for decisions you were forced to make due to lack of support from management and staff. They do not follow their policies and procedures and do not write you up, instead, they lure you into a false sense of security, give you feedback that you’re doing great, and then fire you out of the blue. I had actually quit my job and they attempted to write it up as a termination until I threatened legal action. There is so much drama with management that you can’t hope to make any difference in the lives of the youth, as you’re too busy “watching your back.” Don’t trust HR or any of the team leads/management team, they are all friends with each other. Also, management is always messing up the work schedule and then force you to go home when they’ve double booked staff, or penalize you when they put your name down for a shift you were never supposed to work, so you obviously don’t show up for it.
Pros
None.
Cons
The worst culture/management you will ever see. Not worth your mental health. Run.
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Overpaid,Absentee directors,overworked mgrs, frontline left to figure it out
Youth Worker (Former Employee) - child & family - 2 June 2020
run mostly by a bunch of white middle class who pretend to support a multicultural workplace.- so sad;(
blacks, hispanics, asians not welcome here. cater only to indigenous addicts because they know it's easy way to get gov $ .
rampant nepotism., bullying, our poor deserve better.
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Jobs at Boyle Street Community Services
Collaborative management style and Autonomy
Mental Health Worker (Current Employee) - YCSP - 24 April 2020
Here, there is a collaborative management style and you'll have autonomy in your work day.
Management meets with you monthly to ask how they can support you in your work and yearly, the company sends out a satisfaction survey to their employees. Throughout the year employees get updates on how the concerns brought up in the survey are being addressed.
You'll have a lot of autonomy in your work day here for e.g. deciding when to take your break and what tasks you want to focus on for that day.
There is also emphasis on employee health here. The benefits are great and employees are encouraged to use sick days for appointments or even for "mental health days."
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Lateral violence, toxic leadership team, funding shell game
Coordinator (Former Employee) - Edmonton, AB - 5 April 2020
One of the most rewarding client based services. However due to negative staffing culture and managements avoidant then punitive style breads burnout
Pros
The clients and other service users
Cons
Leadership, misuse of funding resources, high burnout/turnover
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It was a good experience
Winter Emergency Response Worker (Former Employee) - Edmonton, AB - 24 February 2020
Interesting work it was right up my alley for my education and I enjoyed it most days. The staff was friendly and helpful. It was easy to get to and from. They care about the people and the issues at hand. It was an eye opener to the issues we have here in Edmonton’s inner city
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Unfriendly work environment.
Youth Worker (Former Employee) - Edmonton, AB - 19 February 2020
Toxic management and worst racism among the staff. Management does favouritism to some staff they like and other staff will be the victims of gossips. They will make you run throughout the houses to work.
Pros
Free lunches.
Cons
None
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Loved the work, hated the environment
Youth Worker (Former Employee) - Edmonton, AB - 17 January 2020
My job primarily involved working with high-risk/high-needs youth in their residential program.
PROS:
- Felt fairly compensated for my work -- great benefits package for full-time staff
- Working with the youth was a lot of fun (although there were difficult times -- youth are often physically/verbally aggressive and this can get stressful)
- Generally got along very well with frontline coworkers -- you're working as a team so you develop pretty close bonds.
CONS:
- Management culture is TOXIC here. Like, Chernobyl toxic. Gossip, favouritism, etc. runs rampant. Not uncommon to hear management berating colleagues/name-calling behind people's backs. Horribly unprofessional. No real recourse in terms of bringing concerns forward as the lack of care seems to run right to the top.
- The lack of support for employees here is appalling. Employees regularly deal with stressful/traumatic situations on the day-to-day and these concerns are typically dismissed. There's a lot of talk about self-care amongst the organization but employees who actually took steps to engage in self-care would be ridiculed or sometimes punished (e.g. not given shifts if part-time)
- This is HARD work. You can leave feeling physically exhausted. Not uncommon to be hit/bitten/otherwise hurt by youth as there were several highly aggressive youth in the program when I worked here.
- Little follow-up/follow-through on training, leading to a lot of poorly/improperly trained employees. Very frustrating to be on shift with someone who was supposed to be trained in crisis interventions but -
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stepping stone
LPN - Full Time (Current Employee) - Edmonton, AB - 4 August 2019
Good place to begin your field or carrier, or to gain experience. Plenty of job opportunities DEPENDING on what youre willing to do. Management is a joke though.
Pros
dress code is lax, don't have to stay in one spot. most of the staff are cool
Cons
managment doesnt care or take concerns seriously.
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Challenging and ever changing
Winter Emergency Resource Worker (Former Employee) - Edmonton, AB - 14 February 2019
It can be challenging but very rewarding, the client base bring a lot of different situations for staff to deal with. It can be sometimes a scary place when violence breaks out but there is usually enough staff support to ensure safety.
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Loved working at Boyle Street
Youth Mentor (Former Employee) - Edmonton, AB - 27 January 2019
I was able to learn and also give back to the community working at Boyle Street. I found the hardest part of the job was not able to help everyone or seeing community members struggle. When I worked at Boyle street everyone was amazing and understanding that i was not able to do much due to being pregnant. I love love to work at Boyle Street again.
Pros
Help give back to the community
Cons
Stress of the job
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Patronizing & Unsupportive
Support Worker (Former Employee) - Edmonton, AB - 28 September 2018
Terrible management, lack of support from higher ups. My voice was not heard. My spirit was crushed. Supervisions follow their agenda, not yours. They frown upon conflicting opinion.
Pros
Potlucks every other month.
Cons
Terrible management.
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fun place to work
Youth mentor (Former Employee) - Edmonton, AB - 7 November 2017
the hardest part of the job was having to listen to the youth story's and you would like to take them in to help them. i learned that everyone as a story and you have to find out on how you could help. management was also great to work with. the whole team that i worked with were all understanding, you have to have a big heart to work at Boyle street community services.
Pros
helping to change a youths life
Cons
sometimes hard to hear the story's
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Horrible workplace - does not care about staff
Support Worker (Former Employee) - Edmonton, AB - 30 October 2017
Poor management. Doesn't truly care about their staff, say they want a work life balance and self care but only if it fits their idea. Poor personal boundaries from managers. Will say they will support you if there is a crisis with a client but won't listen to your voice in how they can best support you. Very toxic work place.
Pros
Pay is good for a non profit
Cons
Don't care about staff at all
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