Fun and exciting, but not much opportunity to move up
Customer Sales Associate (Current Employee) – Langley, BC – 21 August 2018
As a customer service associate the day mainly consists of getting to know your customer and their pet as well as possible. Even on slower days there's always something to be doing, such as cleaning, putting out new product, or restocking the store. The best part by far is getting to play with all of the pets that come in, and getting to know the regular pet parents. Having customers who stop in just to see me specifically and update me on their pets is so heartwarming.
The management can be a bit of an issue, as I've seen in multiple stores. The head managers tend to delegate tasks to the lower staff, and leave early themselves, despite taking credit for the work their employees do. They do not lead by example, and do very little of the tasks themselves. That said, a lot of the lower down staff is very dedicated and willing to pick up the slack. Unfortunately it feels no matter how hard you work, there isn't much room for advancement at all. After being with the same store for almost a year I have received no pay raise. I've seen my assistant manager and full-time coworker passed up for higher positions, and instead they brought in employees from other stores to take their place, making it feel like there isn't much of a point in putting in effort.
Playing with animals!
Not much room for advancement, lots of heavy lifting