Upon hiring, there is no training by any of the senior staff, very little by the other staff due to it being voluntary. No management what soever. Manager is rarely at the actual store location and isn't easy to get ahold of by telephone either. Manager is unprofessional around employees and takes not action in any for of reprimandation. You will always be told to be assertive about taking action yourself but usually ends up being written up due to the fact your coworkers claim hostility. the management is also very slow to set you into the systems and you have to be very diligent on recording your hours. tips are never scheduled and you'll never know when you'll get them. Hour and shift changes happen without any notification to the employees. Manager doesn't show up to meetings. Cleaning standards are incredibly low until management is informed of head office visits. you will lose a lot of hours if the manager doesn't like you and they rarely fire people, they just squeeze off your hours until you're force to quit. But they will fire you if you stay too long if that goes on too long. They'll never hire new people unless you corner them, you will be understaffed, overworked and working 11 hours a day with no break. there was a point when they offered gift cards to those who came in on days off but they never recorded when people came in, not a lot of us ended up getting what we should have gotten. Even if you get surgery and a doctor note. unless you get someone to cover your shift, you have to come in.
no manager, everything else