Booking.com Employee Reviews

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5.0
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Great company to work for.
CSG Specialist (Current Employee) –  Toronto, ON1 April 2019
Great company to work for and fun workplace.
A lot of opportunities to learn but not a lot of time available to do so.
It would be great to have a more balanced schedule.
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2.0
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Customer Service Guest Executive
Customer Service Guest (Current Employee) –  Toronto, ON31 March 2019
RUN AS FAST AS YOU CAN.

There is no room for advancement unless you're a foreign worker who speaks more than just English. No matter if you work hard and are qualified. They will only advance you if it meets their business needs. Their turnover rate in this office is crazy high because people quit or they get fired for speaking up. If you are a ROBOT, or desperate to stay in Canada, this job is for you.

The KPI measurements are inaccurate but they use them to define you as a person. I believe they hire externally for team lead and management positions because they know they can control them. The team leaders are not supportive at all and their training is terrible. They even hire externally for trainer positions.

The pay is decent but since minimum wage went up its not really much more so you could probably find better employment. There is no more trip to Amsterdam & no more bonus for referring your friends and family.
Pros
The pay
Cons
Everything else especially treatment by management
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4.0
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Good place to work and gain customer service experience.
Customer Service Guest Executive (Current Employee) –  Toronto, ON2 March 2019
Good place to work and gain customer service experience. Great office culture and work space. Paid time off is generous and pay is fair compared to other customer service roles.
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2.0
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Ok for a call centre
Guest Customer Service (Former Employee) –  Toronto, ON25 February 2019
Reality is all call centres such and no company is except.

The work is annoying and management is worse. However, co-workers and compensation makes it worth it.
Pros
Pay, Pto
Cons
Management, terrible hours, micro managing.
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5.0
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Greatest working environment ever
Customer Services Specialist (CS Guest Specialist) (Current Employee) –  Toronto, ON17 February 2019
Every one in the company treat you as a family, super helpful and kind. The company has great benefit and everyday free fruit and drinks for every members.
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5.0
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Best place to learn and provide excellent customer service
Customer Service Guest Specialist (Current Employee) –  Toronto, ON12 November 2018
Being at Booking.com is always an adventure. The job can be hard given the fact we are here to assist guests and partners with any problem or difficulty, but the work culture and the always-available team leaders make our job more enjoyable.

The open-space concept is brilliant since you have always space to breathe and be in contact with your colleagues that could assist if having a problem.

The management is always available to a conversation and very friendly.
Pros
Great job culture, great environment to work, friendly staff, management always available, great pay and benefits
Cons
Not enough opportunity of growth, very strict policy to follow if wanting to apply for an internal position
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1.0
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Run as far and as fast as you can
CSR - Customer Service Representative (Former Employee) –  Toronto, ON22 August 2018
There is nothing positive I can say about my time at Booking.com.... wait... they buy a ton of free food so you keep your mouth shut about your terrible work conditions.

Managers do not know what they are doing and do not care about creating a positive working environment -- they only want to compete with one another and create pressure among the employees to perform towards ridiculous targets.
Pros
Free food from time to time
Cons
Everything else
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3.0
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Dont Drink the Kool-Aid!
Account Manager (Former Employee) –  Montréal, QC2 August 2018
Overall it is an okay place to work for a short time but dont drink too much of the Kool-aid! Management tends to be on a high horse and does not treat employees with respect nor gives them much room to grow. Long hours and high targets to achieve with little bonuses offered.
Pros
Trip to Amsterdam
Cons
Management not respectful of employees
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3.0
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Funny workplace where you can grow, always with pressure.
Customer Service Specialist (Current Employee) –  Toronto, ON28 April 2018
Booking.com is a really big company that has a really open-minded and funny business culture.

The benefits are impressive, and the PTO days are huge in comparison to other companies. They adapt to you if you need days off in advance, with confirmation of the request in just an hour commonly.

On the contrary, if you are not willing to grow in this company you may feel a lot of pressure, numbers are very important and you will be reminded of those constantly, in Booking.com there is no place to relax, you have to be productive for every single moment. Even if you are dealing with a customer and you arrive late to your break, it will affect your numbers, so you have to be precise with every single thing you are doing at the workplace.
Pros
Really good benefits, they adapt to you if you need days off.
Cons
A lot of pressure, numbers will be constantly reminded.
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2.0
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Jail time
Customer Service Executive (Current Employee) –  Toronto, ON14 March 2018
The customer service executives are the lowest in the hierarchy and are treated so. They clearly mean that employees are replaceable. There is a garb of fake value. But if one thinks for a minute, they might find it stressful.
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4.0
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Fun culture and coworkers
Account Manager (Current Employee) –  Vancouver, BC30 January 2017
There is a greater emphasis on work/life balance now than there has been in the past. What's great is that bonuses are based on team performance, rather than individual, so there's a good camaraderie in our office. The company does skew young, and you do need to be adaptable as things tend to change quickly. There's a strong focus on company culture so it has implemented things like freaky Fridays, team lunches, team outings to improve morale. While those are appreciated, the pay is still lower than industry standard, and could be improved upon.
Pros
Free snacks, monthly drinks, annual party in Amsterdam, matching RSPs, full benefits
Cons
Not many opportunities for advancement locally, lower pay than industry standard
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4.0
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Very nice Environment
Material Handler (Former Employee) –  Bolton24 January 2014
It is a very good environment and i had met a lot of unique people...
Pros
every three months we go out for Lunch treats
Cons
3 hours
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1.0
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Poor Culture
Sales Coordinator (Current Employee) –  Vancouver, BC20 December 2012
They promise you a lot and take a lot, over work so salary/pay does not equate to being very good. You basically sit at a desk with a headset on all day talking to customers. They discuss advancement but it never happens. Very mundane tasks over and over.
Pros
weekends off for now
Cons
everything else
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Overall rating

3.8
Based on 542 reviews
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3.6Work/Life Balance
3.7Salary/Benefits
3.3Job Security/Advancement
3.2Management
3.9Culture