Mastercard Customer Contact Agent (Former Employee) – Mississauga, ON – 7 May 2014
• Responsible for providing sound customer experiences to BMO MasterCard clients in an inbound call center environment • Provided solutions to clients using strong communication techniques and by customizing products and services around their needs • Strived to be top performer within my team, exceeded sales targets • Nominated by peers and management as Annual Employee Survey representative for my floor team to be responsible for ensuring quality control, overseeing team morale, and meeting with senior management to discuss issues and devise solutions to logistical and structural concerns within the department
Customer Service Representative (Former Employee) – Edmonton, AB – 24 April 2018
I always dreamed about working at the bank so when the position came up and I got it, I was ecstatic. I was so excited because I had tried for so long to get into that industry and I finally did. Loved the training, it was great. Loved my co-workers and to this day we have still stayed in contact since I left the place. The only downside was the pay was so low that I was actually getting more and more into debt. My pay as a teller wasn't covering my bills and I didn't have much(rent, car payment and tv) I ended up canceling tv and I was barely making it. I shopped once a month and tried to get that going till I run out. In the end I had to look for something so I could catch up with my bills and still worked at the bank part time. Came tax time I would have to pay back money despite the extra $50 I would take off from full time job.
Senior Service Representative (Current Employee) – Toronto, ON – 17 April 2018
Hold full accountability in conducting daily collateral trades, as well as processing fund switches, redemption and releases of certificate, nominee and assigned mutual fund units Keenly determine problems on operations through ethical procedures and professional judgment Efficiently handle close loan task, new collateral set-up and service request processing, as well as audit and reconciliation activities in adherence to set-forth priorities and deadlines Perform thorough investigation and provide prompt resolutions and recommendations to senior team members regarding complex issues on internal business partner and external customer inquiries, business process efficiency and quality control in existing procedures