Poor management, stressful not recommended, pay salary low
Customer Service Representative (Current Employee) – Ontario – 4 October 2013
Bmo has proven to be a company which only cares about their bottom line in revenue. Do not care for about how their decisions will affect their staff of many loyal years and their livlihoods. Would not recommend anyone to work for Bmo as the company expect lots of overtime for no pay, very stressful enviroment. Bank deserve a union to step in to protect the rights of the staff of Bmo. As far as customer service their business decisions will definitely affect the clients as they pay more service charges,have less staff to serve the clients.
long hours with no pay for overtime, very stressful enviroment at all levels of Bmo
Senior Service Representative (Current Employee) – Toronto, ON – 17 April 2018
Hold full accountability in conducting daily collateral trades, as well as processing fund switches, redemption and releases of certificate, nominee and assigned mutual fund units Keenly determine problems on operations through ethical procedures and professional judgment Efficiently handle close loan task, new collateral set-up and service request processing, as well as audit and reconciliation activities in adherence to set-forth priorities and deadlines Perform thorough investigation and provide prompt resolutions and recommendations to senior team members regarding complex issues on internal business partner and external customer inquiries, business process efficiency and quality control in existing procedures