They can't do anything. No one wants to work in a call center for the rest of their lives unless they have an opening to move up the chain of command. It's like a bit of a highschool there. News travels fast about the slightest thing an associate discusses with another during the lunch line and though it is a positive environment, it seems a little exaggerated and fake because it's all about staying in the good books of the senior managers.
Answered - Everyday Banking Specialist (Former Employee) - 2465 Argentia Road, Mississauga, Ontario
Get funding to foster projects.
Answered - Senior Technical Specialist (Current Employee) - Toronto, ON
Get rid of the managers that bring the banks reputation down
Answered - Sr. Analyst (Current Employee) - Toronto, ON
When a team or department is performing at a higher level then the organization, the best thing to do is to try and preserve it if possible.
Answered - IT Project Manager / Project Coordinator (Former Employee) - Toronto, ON