BMO Financial Group
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Can customer rep in the call centre opt to work in day shift only or do they have to rotate in shifts

6 answers

  • Its day shift/ mid day/ evening/ night shift or compressed (10h)

  • Rotate shifts

  • Customer rep would have to rotate hours or find another colleague to switch shifts so there are no shift left unaccounted for

  • Rotational, unless seniority.

  • Sometimes they have to rotate but most of the employees work on straight day shifts

  • Nowadays employees have to be fully flexible to working varies shifts/and weekends. No longer mon-fri (9-5)

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