BMO Financial Group
Happiness score is 55 out of 100
3.8 out of 5 stars.
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BMO Financial Group Careers and Employment

Work happiness

Scores based on about 155 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are appreciated as a person at work?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Darry White
    80%
    approve of Darry White's performance
  • Founded
    1817
  • Company size
    more than 10,000
  • Revenue
    more than $12B (CAD)
  • Industry
    Finance
  • Headquarters
    Toronto, ON
  • Link
    BMO Financial Group website
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Jobs

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Customer Service

295 jobs

Salaries

Salary estimated from 652 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 2.6K reviews and is evolving.

3.8520183.7320193.5120203.0220213.312022

Reviews

Customer Service Representative in Alberta
on 4 August 2022
A bit stressful, but overall good.
The job itself is decent, you get to see people face-to-face every day and get to know them. and the pay is much higher than doing something like retail. The branch I work at is fairly small so it tends to get a lot of regulars. Unfortunately, training is a bit lacking. They don't really set out a schedule or time to actually train new staff with day-to-day banking procedures and how everything in the system works (which is incredibly complicated most days), even long-term employees seem unsure about some aspects of it. Training that is provided is mostly a deep-dive into security, company culture, and selling. As a Customer Service Representative you also will often find yourself left alone on the floor to deal with the customers a great deal, so lines often form and doesn't leave you any time to finish other tasks you need to do, like faxing or answering the phones.
Business Analyst in Ottawa, ON
on 9 August 2022
Great place to work
Great place to work work life balance people are nice and collaborative salary is competitive in the market potential opportunities to grow and manager supports
Fraud Investigator in Toronto, ON
on 8 August 2022
Great benefits
The most interesting thing about working at BMO and the work that I do is the positive impact that I can have on my clients and employees. Often challenges are presented but when I am able to rise to the challenge and make things work for a client or employee, it can be incredibly rewarding.
Customer Service Representative in Montréal, QC
on 8 August 2022
Feeling of meaningless and isolation
After 8 months with BMO as a customer service representative, I have learned a few things. One of them being that productivity is favoured over client care, meaning that although they preach client satisfaction, they truly care more about statistics. Our specific statistics such as call time, hold time and after call work are constantly shared with the entire team to keep us updated on where we are throughout the day which is intended as motivation but is far more intimidating and embarassing even if long calls occasionally are out of your hands. Overall the pressure, lack of attention for customers and solitude of working from home just simply doesn't create a good work environment
Conseillère in Brossard, QC
on 3 August 2022
salaires bas, overtime non payé,
la charge de travail est trop grosse donc l'employé doit faire du temps supplémentaire non rémunéré...et tres difficile de reprendre le temps supplémentaire...

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Questions and answers

People have asked 90 questions about working at BMO Financial Group. See the answers, explore popular topics, and discover unique insights from BMO Financial Group employees.

See questions about:

  • Hiring Process
  • Background Check
  • Interviews
  • Salaries
  • Benefits
  • Working Culture
  • Part Time Jobs
  • Working Hours
  • Dress Code
  • Job Opportunities
  • Working Environment
  • CEO
  • Shifts
  • Work from Home
  • Hiring Age

Interview insights

Insights from 1.2K Indeed users who have interviewed with BMO Financial Group within the last 5 years.

Average experience
Interview is average
Process takes about two weeks

Interview questions

Tell me something about your self, competencies, skills, accomplishments, team work, difficult client situation, ask about problem solving skills etc.

Shared on 22 August 2019

Interview was mostly focused on customer service experiences, personal and professional goals.

Shared on 8 February 2019

What are your career plans within the next 5 to 10 years ? What is your biggest achievement ? What are your strengths and weaknesses

Shared on 12 September 2018

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