They require you to dress business casual, so I would dress that way to an interview. Nothing with logos, no jeans, etc.
If I remember correctly, yes there was a background check. At least on the project I was on, might be different for other projects. I'm sure exceptions would be made though, I would apply anyway and not worry to much.
What advice would you give the CEO of Blue Ocean Contact Centers about how to improve the company?
Stop treating employees as nothing more than resources. Start paying a living wage to start. Engage your employees directly, and ask the people who are on the front lines, not their managers, what the issues are and how to fix them. Learn the meaning of "scope creep", and how it WILL make your employees bitter and burned out almost as fast as incompetent management will.
The interview process was comfortable and basically they needed to know that I could type the required words per minute and had good listening /speaking skills.
Nice folks, nominal effort by the company to look like Ma and Pa (always in a very public way), but overall, low morale. People don't leave feeling good about their days.
All over the place. Sometimes they have you on the late shift (ends after midnight) and you have to be back for 7:30 in the AM
Dental benefits and incentives for participation and punctuality, but having pretty teeth isn't worth the stress.
Does Blue Ocean Contact Centers allow for flexible working hours? Or are the hours set?
Minimal flexibility and if you need a set day off per week but still want to work full time hours, no chance.