Black Rock Oceanfront Resort Employee Reviews

Beautiful place to work, but it is a rotating door. Because of that, employees aren't treated with any special attention - managers are too used to everyone leaving eventually. Often times, we were way understaffed because there simply weren't enough people on staff in the first place. Made for unhappy customers.

Pros

It's BEAUTIFUL; you can see whales while you're working; discounts on rooms and the spa

Cons

under-staffed

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Positive, caring environment

Housekeeping Manager (Former Employee) - Ucluelet, BC - 30 October 2021

Black Rock is busy and fast-paced but the Management Team always put people first and go above and beyond to ensure their staff are taken care of and feel appreciated.

Pros

Management, staff accommodation, hours

Cons

Always busy and in need of more staff

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Insights into Black Rock Oceanfront Resort

Based on 4 survey responses

What people like

Overall satisfaction
General feeling of work happiness
Ability to meet personal goals

Great Management Team

Housekeeping (Former Employee) - Ucluelet, BC - 7 August 2021

Over the last year Management has worked hard to build a strong team. They value their employees and are always ready to listen and take suggestions from staff on ways to improve their job and to create a positive work environment every day.The work is demanding but if you have a good work ethic you will be recognized and rewarded regularly for your efforts. Likewise, if you have a poor work ethic, it will not go unnoticed.

Pros

Great health benefits and staff discounts and great staff accommodation

Cons

Always short staffed

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Read All Their Reviews

Front Desk Agent (Former Employee) - Ucluelet, BC - 21 January 2021

Ucluelet is a beautiful place to live and Black Rock is a wonderful place to visit. Find anywhere else to work. Even with the new change of Management, this place is a revolving door of staff. As new staff you will be treated like you are expendable and already out the door. Between the toxic work environment and poor work/life balance, it’s hard to find anything nice to say about working here. Use your own judgement about applying.

Pros

Beautiful location

Cons

Closing shift till 11:00pm and scheduled to open for 7:00am

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It was great.

House Person (Former Employee) - Ucluelet, BC - 24 January 2020

The 3 years I've worked there I've met a lot of great people. Typical day at work was to go through my check list whilst doing laundry for Kitchen and Restaurant, wasn't too bad. Management wasn't an issue for me. Workplace culture was decent as you not only meet the HSKP staff but other departments. Things I've learned: Operate the Fire places, Patio door issues, clean and inspect rooms, and how to juggle numerous front desk requests. Hardest part of the job was to juggle numerous front desk requests while trying to complete your daily checklist at the end of the night during summer. The most enjoyable part of my job was to assist and work with my fellow HSKP staff.

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The general manager is a donald trump

Multiple Positions (Former Employee) - Ucluelet, BC - 12 January 2020

Management sucks, when staff asked for a meeting to have better communitcation among departments, anyone that initiated the meeting were fired. The management does not care, and the owners are no help

Pros

Coworkers

Cons

Management

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Beware, stay away

Server (Former Employee) - Ucluelet, BC - 23 October 2019

Lack of management made everyone think they are the boss. Felt like a prison working and living at the over priced staff accommodation, can't have guests over unless authorized by management who are never there. Long term staff are rude and non-welcoming. Guests never tip because most come from Europe.

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Former Front Desk Employee

Front Desk Agent (Former Employee) - Ucluelet, BC - 23 August 2019

I wouldn't recommend any one to work here. Super understaffed and poor management. Nobody has hospitality experience working there. My manager would never go and talk to guests if they asked to speak to a manager. I would have to go back and forth between guests and manager to have a conversation for her. I got overpayed about 2,000 dollars while working for reservations that I had to pay back in increments and you have to fight with the managers if your paycheck was wrong. Be prepared for drama with other employees.

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Productive and fun work environment

General Manager (Current Employee) - Ucluelet, BC - 19 July 2019

Productive and fun workplace. The turnover is very low and the quality of life is the best you could find in a remote location. The company demonstrates an appreciation for a job well done regularly. There are regular reviews and rewards to each department and the moral of the entire staff is extremely high. This organization should be among the top 100 companies in the world to work for.

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Busy days are better than slower, fun co-workers

House Person (Former Employee) - Ucluelet, BC - 21 April 2019

The work initially would keep me busy but once everything was done it was difficult to find stuff to keep myself busy for the rest of the shift. Between 9PM-11PM it is rather slow and everything is already complete. Days with events are able to keep me busy though.

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Understaffed/horrible management

Housekeeper/Room Attendant (Former Employee) - Ucluelet, BC - 3 September 2018

Worked there for a few seasons, always understaffed with lazy management.. Management doesn't care if their employees are happy which creates a toxic environment for everyone. Not to mention they charge $1200 a month for a shoe box sized staff accom.

Pros

Decent wages

Cons

Under staffed/over worked

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Everyone quits here for the same reason.

Staff (Former Employee) - Ucluelet, BC - 24 April 2018

I am a former employee and, like everyone else left only because of the management. The way the management runs the place makes it destined to fail as a place where anyone would actually choose to work. The staff that are there are either new or are waiting for non soul crushing employment to come along.

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