Bill Gosling Outsourcing Careers and Employment

We invest a lot in our people, and want to keep our top talent engaged and happy with their work. While we know that working in our centres may be temporary, our goal is to help individuals get as much experience as they can in the short time they're with us, and offer the opportunity for growth if they want to make a career out of it. So, while some our agents may stay for 2 years, we have agents and managers alike who have been with the company for 10-20+ years! Our President started his career as an agent in Glasgow, almost 25 years ago, and now heads our Company in Newmarket, ON. We believe recognition is a huge motivator, so we implemented an online rewards and recognition platform where all employees can recognize, and be recognized for the work they do. Some recognitions, and milestone anniversaries also come with points, which can be redeemed for anything from pre-paid credit cards to the latest tech. We run incentives, hold events, and listen to our employees feedback to implement whatever we can to ensure they have a positive experience. In terms of career development, we have tons of resources employees can access to learn, and offer tuition reimbursement and opportunities to grow. In Newmarket and London, we'll even take your professional headshot for you to upload to your LinkedIn. We want a working relationship that helps us, and you, no matter how long you're with us!

We pride ourselves on having a fast process from initial application to start date! Once you apply on indeed, a recruiter should be in touch by the next day. After a short pre-screen interview, and if we both agree that an in-person interview makes sense, your appointment will be set for the next couple of days. After your interview, we may extend a conditional offer (based on reference, and background checks). If we don't feel it would be a good fit, we will let you know within a couple days, and hope you will do the same. In most of our offices we have new hires starting almost weekly, so, an organized candidate who is available for an interview can sometimes start within a couple of days from when they first apply. Our goal is to have a thorough, but swift hiring process for candidates – we know many are keen to get started working with us right away!

Our working hours range depending on the office location, time of year, and Client needs. We generally have a range of shifts that can fit for most people’s lives. Our recommendation is to reach out to our recruitment team to find out what the current needs are and we’ll likely have a shift that can suit your lifestyle whether Full-Time, Part-Time, Permanent or Seasonal. And if we don’t have something that fits right now, we will contact you when something does come up!

As a global organization, Bill Gosling Outsourcing strives to highlight local culture across each of the various sites in all the countries we operate in. Our Instagram and other social feeds demonstrate the various initiatives, events, and charities we support globally. We know that when deciding when to work, candidates look at more than just pay, they look at the total compensation package and associated perks. At our core, we believe in recognition and celebrating each of our success, and have a global Employee Rewards and Recognition online platform that all employees have access to. All managers and staff have points to award each month that employees can redeem online for things like gift cards, pre-paid credit cards, or even the latest iPhone. There is also an employee referral program where just by sending us a resume you can get points to redeem online, and even more points the longer your referral works for us. We’re proud to be recipients of the Achievers 50 Most Engaged Workplaces – an award that recognizes our investment in culture, engagement and talent development. While we pride ourselves on our universal culture of recognition, each office has unique features. We add to this list frequently, so don’t hesitate to email or call us to see what perks are available to you as a Bill Gosling Employee. Canada Wide Employee Perks: • Free Employee Assistance Program from day 1 • Health & Dental Benefits after an initial waiting period • Casual Dress Code • Paid Time Off – 15 days per year • Some positions are eligible for commissions/bonus Newmarket, Ontario office extras: • Free on-site gym • On-site Games Room • Located on VivaNext Rapid Transit Way London, ON office extras: • On-site Games Room • Monthly Cake Day celebrating birthdays • Centrally located downtown for transit users United Kingdom Perks: • Birthday Holiday • 2 guaranteed pay increases within first 12 months • Free Gym/Pool Membership to facility just 5 min from our office Manila, Philippines • Benefits & Life Insurance covered by the Company at 100% for the employee & 1 other after initial waiting period • All Employees are set up with Banking relationships – direct deposit & bank card • Sleeping quarters available on-site Richmond, Virginia • Casual dress code • Benefits (medical, dental, life LTD, AD&D)

Yes after 6 mo

Yes 50 dollars

In-person interviews are scheduled in advance, or during drop-in hours. A Hiring Manager will tour the facilities to give a candidate a first-hand experience of the office environment. Skill-based and behavioural questions are asked of a candidate to determine if they’ll be a fit. Interviews go two-ways though – we want candidates to ask honest questions to determine if we’re a fit for them too! We complement our interviews with some testing, be it typing, role play, or behavioural assessments.

If you need a job work here, if you have options, work anywhere else

My experience, passion, education, why I wanted to work there and how could I help them improve their business, etc.

As a global organization, Bill Gosling Outsourcing strives to highlight local culture across each of the various sites in all the countries we operate in. Our Instagram and other social feeds demonstrate the various initiatives, events, and charities we support globally. We know that when deciding when to work, candidates look at more than just pay, they look at the total compensation package and associated perks. At our core, we believe in recognition and celebrating each of our success, and have a global Employee Rewards and Recognition online platform that all employees have access to. All managers and staff have points to award each month that employees can redeem online for things like gift cards, pre-paid credit cards, or even the latest iPhone. There is also an employee referral program where just by sending us a resume you can get points to redeem online, and even more points the longer your referral works for us. We’re proud to be recipients of the Achievers 50 Most Engaged Workplaces – an award that recognizes our investment in culture, engagement and talent development. While we pride ourselves on our universal culture of recognition, each office has unique features. We add to this list frequently, so don’t hesitate to email or call us to see what perks are available to you as a Bill Gosling Employee. Canada Wide Employee Perks: • Free Employee Assistance Program from day 1 • Health & Dental Benefits after an initial waiting period • Casual Dress Code • Paid Time Off – 15 days per year • Some positions are eligible for commissions/bonus Newmarket, Ontario office extras: • Free on-site gym • On-site Games Room • Located on VivaNext Rapid Transit Way London, ON office extras: • On-site Games Room • Monthly Cake Day celebrating birthdays • Centrally located downtown for transit users United Kingdom Perks: • Birthday Holiday • 2 guaranteed pay increases within first 12 months • Free Gym/Pool Membership to facility just 5 min from our office Manila, Philippines • Benefits & Life Insurance covered by the Company at 100% for the employee & 1 other after initial waiting period • All Employees are set up with Banking relationships – direct deposit & bank card • Sleeping quarters available on-site Richmond, Virginia • Casual dress code • Benefits (medical, dental, life LTD, AD&D)

Bullying from management. You're just a bum in a seat

Bill Gosling Outsourcing is all about people - most of what we do is help customers on the phone, in various ways. The job can be easy or challenging, but we know that the most important factor for someone joining our team, or growing with the Company is the atmosphere, and culture in our offices. Each office is different, whether in size, scope, or geography, but are driven by the same core values. Our focus on recognition, communication, training, and feedback are global, but each office and each team is unique. And that best describes Bill Gosling Outsourcing: we are a team, and operate as teams. In terms of culture, or the events that are happening globally.. there are so many we can't list them! We do try our best to capture and highlight our culture through our various social feeds. We invite you to visit our facebook sites (we have one for North America - @BillGoslingOutsourcing; the UK @BillGoslingOutsourcingUK; and the Philippines @BillGoslingOutsourcingPH, and on Instagram @BGOcareers