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Best Buy Employee Reviews for Solution Specialist
Solution Specialist131 reviews
Found 131 reviews matching the searchSee all 29,756 reviews
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fun place to work at, competitive yet collaborative nature of the job. You learn a lot about your department and you make some cool friends! When you know about the product knowledge, job is super easy
lots of hours, fun
long hours, can be place of gossip
While working at Best buy your management team will always ask you to push for upselling with insurance geek squad products with most purchases that is going to be made, but you would not get rewarded only the management team does.
Great student or part time job due to very low job security. employees that are promoted are friends or family of management. favouritism runs rampant and egos run high. we do not work on commission but are expected to sell warranties and a certain dollar amount of product per month with no financial incentive / disciplined if goals are not met via less hours but hey the discount is great (Cost + 5%)
Worked at the Halifax location for over 2 years. Only had one pay raise. Unrealistic expectations for part time employees expected full time hours from part time employees. Even as a student you were expected to be able to work 5 shifts and if you had a problem they talked about maybe having to let you go. They are awful to work for . Coworkers were good discount was good cost plus 10%. Insignia is super marked up!
The management was great and very understanding, they also understood how to get the most out of employees. Sales were a focus, but the main aspect of the job was to provide the best possible customer service, and leave them with a great experience.
As a former employee of the Best Buy Canada on Pembina, Winnipeg, MB, I feel compelled to provide feedback on the 3+ years I spent working there. First and foremost, it is important to call attention to the behaviour of the floor leads. It was my daily experience to bare witness to the complete lack of professionalism and constant confrontational style of leadership. This behaviour lead to a poor work environment and diminished team morale on a daily basis. Furthermore, the internal politics that played a role in promoting staff, with particular favoritism towards the Indian employees, was completely unfair and meritless. Lastly, I was routinely hounded by my immediate supervisor to sell Geek Squad services to customers without a commission incentive. Floor leads are only nice to you when you sell services, otherwise your service to customers is not amazing. I personally believe that the way floor leads treated me and if I as an employee gave the same ill treatment to customers for not buying the Geek services, they would never come to Best Buy for shopping. It is also my experience that staff will work harder and provide attention to detail if their efforts are properly rewarded, and so it is my opinion that Best Buy Canada should change this policy going forward.
Clueless management, Favourism, Very stressful work environment