Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have cause you, as well as any miscommunication from our Payroll Department that has led to your distrust in our company. Our team is highly-trained and qualified; I am discouraged to hear of your negative feedback. Above all else, providing excellent service is our main goal and it is unfortunate that your mailing address was changed and we had to resend your cheque to the new address. Given the opportunity the Payroll Department had to contact you at various occasions to have your payment mailed out to you.
Hamza Chaudhry - C.E.O