BellAliant Employee Reviews
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Local management was excellent, and very courteous and caring, but orders from 'on high' forced their hand in metrification of duties. You hear so very many customers complain about poor service and dropped calls when calling for support? It's because the employees are rushed to meet often unrealistic statistics during the call, and perform complex after call documentation. Throw in the constant offshoring of departments and outsourcing, and it makes a complex task even more so.
bonuses based on performance, flexible lunches, usually good team spirit and competent immediate coworkers
working evenings and weekends, dealing with offshore/outsourced 'coworkers' who really have no clue what's going on.
I've met some amazing people in this company who strive to create a culture of inclusion and excellence. I've held 3 positions in 3 years and I've learned more during these 3 years at Bell than anywhere else I've worked. There's room for advancement if you work hard and stand out. It's challenging but rewarding.
I love working for Bell! I currently work for a “Bell Aliant Authorized Dealer”. I went for a interview to join the Corporate Stores, but never heard back. I’d love to continue working for Bell, but I need another Job due to low hours. I will miss Bell!
Well run company, fun to come to work, always a new challenge. People enjoy coming to work. You could not work for a company that had the employee in mind. In tune with customer needs and what was expected for the company and its employees.
A typical Day: Be available for calls from field technicians, keep an eye on ticket system Learned: Basic Cisco and Juniper commands, Task management, networking protocols Management: Was great as long as you were available to work, regardless of downtime - there was no problem. Great to talk to. Culture: Laid back, able to joke around playfully without HR trying to put you in a trash can. Direct team above mine were not only my trainers but were there for support as well afterwards Hardest part of the job: Not learning as much as I wanted to/couldn't be promoted knowing positions were filled or were going to be outsourced Enjoyable part of the job: Able to start learning self study wise on Networks and systems, had access to most of the ISP network managing systems and a good view of how things were set up - good for someone wanting to learn more about SP Networking/Systems
Evening bonus pay, generous vacation, Internal network bonuses, Easy to staff all around
Mostly proprietary systems to ISPs, eventually became 24/7 environment
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I really enjoyed the various tasks that were required when working on the BellAliant internal helpdesk. I also worked the SMB (Small Medium Business) helpdesk as well. Every call received was different (mostly) and at any moment you could be troubleshooting a network, to resetting a password, to email issues etc. It kept you on your toes. Management had a cleared defined role and would advise on where you stood and what you needed to get ahead. People like any job are the heart and soul; and the group I worked with were some of the best.
steep learning curve