Customer (Former Employee) – Toronto, ON – 9 May 2013
Informative materials and procedures for every tasks were readily available via Bell intranet. Many free courses to take via/intranet to further your education/career. One stop shopping, or 1st call resolution was what we were all trained to do withing time.,which made us an asset to the company and opened more doors of opportunity within Bell. I enjoyed meeting different types of customers on the phone and learning how to deal with each type of obstacle and managing a win-win situation. It was difficult with the irate customers at first,but with time and tools I wasn't afraid of these calls any longer and looked forward to the challenge,and difusing the customer and regaining the customers trust and loyalty with Bell ,and loved it so much i transferred into a bell job where i took irrate/complaints all day.I found it satisfying and learned new things everyday.
I enjoyed my job it gave me a big satisfaction at the end of the day.