belairdirect Employee Reviews
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Decent benefits but theyleave employs in the dark about them. I questioned the company’s integrity in the way they expect agents to treat longtime clients who based on algorithms they don’t see as profitable. 90% of clients are upset about premium increases & you are expected to turn it around and upsell them. Avg call handle time they expect is 5 mins... they score you on this monthly.
Benefits, 15 days vacation/year
Soul sucking work, they want heartless robots. Mentally draining, repetitive as all clients are upset.
They lose their top talents because the pay is stagnant and they reduce comission every year. (Worked there from 2016-2019) If you do not have a degree they will only allow you to work on the phones forever. Management raises targets even during covid to this date.
Le travail constitue à répondre aux appels entrants puis effectuer des soumissions d'assurance, modifications de police etc... L'ambiance est très bonne entre les gestionnaires et les employés. L'aspect le plus difficile est que c'est un centre d'appel. Donc, il faut répondre aux appels entrants toute la journée. Par contre, il y a souvent des formations et des réunions qui nous permettent de se déconnecter des lignes et de pouvoir échanger avec nos collègues et gestionnaires.
Belair is a good starting point for the insurance industry, but the salary is $10K less than competitors. Management is being replaced, so perhaps the work environment will improve.
I've really enjoyed my time with belairdirect. I think it is a great place to start out your career in the insurance business. You are treated pretty well and the culture within the company is fairly positive. Most people are friendly and courteous and the overall office dynamic is quite good. The tough thing about working there is that the company has a difficult time keeping their staff, this puts a lot of pressure on the staff that remains and can cause morale issues at times. Lastly, there isn't a lot of room for growth. You are an agent on the phone and really the only advancement options are management or move to another company or city. It is what it is, but it's why I say it's a great place to start out and grow.
You're in the call centre counting down the minutes. It feels like a very long day. Depending on who your manager is, you may love or hate your job. I expected professionals, but the walls are thin, and gossip spreads all around the centre. There are a lot of young workers, who have group chats about things that don't pertain to work, but you are forced to stay in the group chats.
Not the best place to work, no plan and forethought from management. They give way too many projects for you to complete that would require another full time position, and also ask you to meet production expectations for your current role. So basically your already being under paid not only to do your job, but another full time job. The staff are bully’s and get away with it since much of management work remotely. There is no job security there, and they have no problem in letting someone go with out cause.
Absolutely abhorrent hypocrisy regarding their "support" of work/life balance. You will rarely get the time off you request when its "speculative to be busy" that day, and if you work the 12-9 shift forget it. They will question you for taking sick time (even if you have sick notes & there's a flu going around the office) and chalk it off as an absenteeism problem. No, it's an environment problem. Check your mental health at the door, this place only see's success from those that are sheep and accept leadership that has a totalitarian mentality (aka you have to accept what I say because I'm the boss and I can't be wrong). On top of that a lot of people who get promoted to Team Leader position should absolutely never in their life lead a team because they lack the characteristics in order to be a leader and a manager. There were some (ie like 2 tops) team leaders who excelled in their positions and fought to keep their team happy and saw the benefit of what its like to have a happy team....first basic rule of management happy employee = success...this concept seems foreign and lost on this place. Save yourselves the time and mental degradation of working in this toxic environment and pick another insurance company to work for. I left for a better salary and environment elsewhere and couldn't be happier.
Work-life balance was the decent thing at the office. They could certainly pay more. A licensed insurance agent getting paid little over 1,200$ bi-weekly is almost unacceptable. Management employs obvious favoritism in the way they conduct business with employees.