I am surprised with the lack of professionalism
You're in the call centre counting down the minutes. It feels like a very long day.
Depending on who your manager is, you may love or hate your job. I expected professionals, but the walls are thin, and gossip spreads all around the centre. There are a lot of young workers, who have group chats about things that don't pertain to work, but you are forced to stay in the group chats.