Senior Manager (Current Employee) – Toronto, ON – 9 August 2019
I enjoy working at BCD Travel. There are many smart and admirable people who work there. The company has a very entrepreneurial structure and your ideas can be shared. Leadership is easy to talk to and work with. On the downside, decisions take very long as there are many layers in the hierarchy
This company is so disorganized. Throws employees onto accounts with barely any training. They make promises to train and help but it never happens. 3 team members have left in the past few months and they don’t replace them. Management wonders why customers are frustrated with hold times and employees are stressed out. Management and supervisors are constantly in conference calls or do not disturb which makes it impossible to get assistance from them. Pay is pretty low with no bonuses or incentives. Company is very virtual which is cool but it is hard to get to know your coworkers or management as they are all scattered around the country.