BCAA Employee Reviews

Best place I've ever worked. Friendly people, community minded and they value their employees.I just loved everything about this place. It feels like a family when you work with this company.

Pros

Lots of employee benefits

Cons

None

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Fun workplace that cares about its people

Anonymous employee (Current Employee) - Burnaby, BC - 4 December 2023

I love working at BCAA. I enjoy my job and feel valued in what I do. Training provided me with the tools I need to do my job and there are always helpful people to ask for help when needed. I’m proud to work for an organization that gives back to our community.

Pros

Lots, good work life balance

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Insights into BCAA

Based on 32 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Inclusive work environment

Areas for improvement

Fair pay for job
Energizing work tasks
Sense of belonging

Good entry level job

Service Advisor (Current Employee) - Vancouver, BC - 29 October 2023

It’s good company to work for and start your career. They pay for your training and certifications. Some good benefits like wellness day days, pension. The pay however, is not great.

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Backwards Company

Insurance Agent (Current Employee) - Vancouver, BC - 20 October 2023

The wage is not competitive here paying below industry. Management does not support growth, and all they seem to do is focus on more management and micromanaging others. Overall a company that is not innovative or open minded.

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HR is a very toxic environment

Benefits Specialist (Former Employee) - Burnaby, BC - 11 September 2023

Ironically, HR is the most toxic department in the company. Management pretends to care about you but it's all just to gather info. Bunch of snakes. Don't work in HR here. The other departments are fine.There's a reason there's always a job opening for benefits and compensation.

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Pay is very unfair

Insurance Advisor (Current Employee) - Vancouver, BC - 6 September 2023

They gonna make you work like your paycheck is very fair. If you work at a service location they gonna make you work every minute even though no customers are around. They do not tell you but they gonna make you call after call if your location is not busy enough. The benefits are good but nothing out of this world and still they keep bragging about their benefits but ignore that people pay their bills and have leisure out of salary not benefits.If you are willing to work very hard and get a very bad salary apply here.

Pros

Benefits

Cons

Salary, work load

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Productive and work place

Service Advisor (Current Employee) - Vernon, BC - 14 June 2023

great environment to work. Nice staff good training. Good benefits. Friendly management organized and methodical. lots of opportunities to grow within the organization.

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easy work

Service Advisor (Current Employee) - Vancouver, BC - 16 May 2023

Very easy work as long as you have common sense and can remember insurance knowledge. It is Stress-Free but pay is not so great. Also makes you go on call and be a call center agent when that is not what you have applied for..

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Poor Training

Licensed Insurance Advisor (Current Employee) - Vancouver, BC - 10 May 2023

Training is poor. After that you will be on the phone to help customers with millions of different scenarios. The lines always are busy with frustrated people! Imagine how though is while you have just basic knowledge!!!The company pays attention to customers review! Calls must be quick, professional with correct information! If someone find it out, I would be happy to know it!!!

Pros

Flexible work schedule

Cons

Poor training, pay, rude customers.

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Nice people, doesn’t pay enough

Service advisor (Current Employee) - Burnaby, BC - 26 April 2023

A lot of really nice and helpful people work at BCAA, including management. Unfortunately, the company is cheap and pays far less than what other insurance providers pay their employees + we receive no commission! I think they fail to recognize that most employees care very little about all the diversity and inclusivity fluff… the reason they work is to make a living, which is very hard to do when you’re paid so little for working so much. They are terrible at employee retention for new employees. Why would anyone want to work and maintain licensing, and be stressed out with all these responsibilities, when they could get a job at KFC making nearly the same wage?

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Jobs at BCAA

See more jobs

Member Service Agent - Graveyard Shift

Burnaby, BC

2 days ago

Member Experience Representative

Burnaby, BC

3 days ago

Insurance Service Advisor - Vernon

Vernon, BC

3 days ago

Road Assist Fleet Technician

Nice Team

Senior Insurance Advisor (Former Employee) - Courtenay, BC - 16 April 2023

For the most part, the team is great. Some staff act inappropriately, and are not professional, and it seems the manager is more interested in being friends with staff rather than correcting inappropriate behaviour.

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Great workplace

Road Service Technician (Current Employee) - Burnaby, BC - 7 April 2023

Fulfilling job. Love helping members. Good pay. Lots of helpful technicians to keep you up do date and safe at work. Great job if you enjoy driving.

Pros

Benefits

Cons

Shift work

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okay workplace, too much micromanagement

Service Advisor (Former Employee) - Vancouver - 30 March 2023

This company was better when I first started in 2022. Pay is ok. It trains you well if you're new to insurance, and there is room to move upward. However, now you're always kept an eye on, and management has unrealistic expectations for their agents. We can't be doing everything at once but we're expected to because we're understaffed.

Pros

Good training, nice coworkers

Cons

very heavy micromangement, half the time it's a call center job

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Fun workplace

Service Advisor (Former Employee) - Richmond, BC - 29 March 2023

-Pros:People were nice and friendly. The pay is ok.Manager was supportive. -Cons: Constantly being put to the phone to support contact centre.Overall, this job is ok

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Good place to work

Senior Insurance Advisor (Former Employee) - Courtenay, BC - 10 February 2023

BCAA is a good place to work, and offers generous compensation and excellent education. I had the misfortune of becoming ill during my probation, and BCAA was kind enough to allow me time to get well. Unfortunately, it did seem to put a label on me, and prevented me from moving forward in the company.

Pros

Good wages

Cons

Big Company, not very personal.

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Awesome place to work for

Payroll Manager (Former Employee) - Burnaby, BC - 25 January 2023

Very professional environment, management style is open door. Have good life and work balance would definitely encourage to work for baca. Management is very supportive with new ideas

Pros

Good salary

Cons

Too many changes in HR

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Too many managers!

Senior Insurance Advisor (Former Employee) - Vernon, BC - 10 January 2023

Way to many Managers and Directors ! Way to many expectations on front line teams. Nightmare with tenor and people in the wrong positions l, or allowed to be in these positions for way to long.

Pros

Benefits, easy work

Cons

Pay, culture, woke

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Great company to work for, great culture

Manager (Former Employee) - Burnaby, BC - 4 January 2023

Overall the company cares about its employees, and this translates to how they treat their customers. Wages are good, not great, so this is an issue in recruiting and retaining the best talent. Sad to see the senior managers and directors leave over the past two years because they have not been able to meet market wages for some management positions.

Pros

Discounted products, great people from executives to front-line workers

Cons

Wages are not keeping up with the market

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Good people, low salaries

Service Advisor (Current Employee) - Burnaby, BC - 3 January 2023

The salaries are low and there's no room for growth. The people are nice but the salary is so low it's not competitive so you'll need a second job or to constantly work over time.

Pros

nice people

Cons

really low pay

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Great company

Customer Service (Former Employee) - Vancouver, BC - 27 December 2022

Good salary & benefits. Supportive colleagues & management. The work can be boring at times, but that’s no different than any other office job.Would recommend this company.

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Enter at your own risk

IT Department (Current Employee) - Burnaby, BC - 17 October 2022

Pathetic work environment - HR Team is the worst in Canada. One person led team who has ruined the culture of the company. Enter at your own risk. Management has no idea of what is going on with it's people. Nobody to listen to employee grievances, forget about resolution. No flexability or remote work, dicressed benefits over the years.

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