Community Support Worker (Current Employee) – Langley, BC – 29 June 2013
You have to phone two hours before you are ' available' to work You will have few hours of paid time for the hours you are being sent out for. Everyday when you see your hours and how they are organized it is a DISAPPOINTMENT, You could make more money on a daily basis as a cashier at a gas station than as an educated care aide working for this company. You will never be able to reach anyone in the 'top run' office.they know you are calling to complain or call in sick, they don't want to hear you....leave a message so they can say later that they never received it. THAT'S MORE TYPICAL. The scheduler is short and dismissive of your enquiries and won't give you MORE hours, not their fault they are told how to schedule you, by the higher ups, its a closely guarded secret to keep you well below any thing near 40 hours a week, they are told to never divulge how many hours you may or may or may NOT GET, ' we are working on it' is what they are trained to say as they ignore your requests for more hours. You won't know from one day to the next how many hours you may have. But you will need to be available no matter what. You can't change their demands on you...the noose just gets tighter! Complaining about it will only get your very few hours cut even more. But first they will threaten you with loosing your job like its a precious position and not a life draining climate. They don't care if you aren't getting enough hours to actually live on, only that you make yourself available to them so they can send you all over the place,You will be lucky to be compensated for 60%more... of your schedule,you'll be out in bad weather, late at night or early in the morning or both as many of the shifts dictate, they don't care! Your comfort and safety is not taken into account, they only care that you do what you are told to do with no questions or input. They don't want to be bothered with how you are feeling about this job, no matter what they like to call policy and procedure. It's exactly what the unofficial p&p is! To control you to do what they need you to do. You won't need a brain for this job, it actually helps to have no brain or spine to work for the Burnaby Bayshore branch. There is no respect, only a culture and climate of control and dictatorship. They don't care. It's not a good place to be a frontline worker. But if you get off on suppressing your working staff, dictating orders of despicable proportions, hey the office may be hiring. I doubt it as the ones in charge are nicely nestled in there for the long haul. Lord knows they have over 100 positions open for care aides! They are always hiring. Why do they need to hire so many care aides?....because once you work for them you will see....who would want to work under this kind of dictatorship. They do not tell you up front, no, you 'find out' as you run into one land mine after another....if they told you up front in the hiring process, you would never come on staff. That's the problem, they hire you, use you, and when you realize you have been taken advantage of and quit, they will have some one right behind you....not aware of what is going to happen to them! As new hires you get the bottom of the pay scale and that's all they want...never mind taking care of experienced staff already in place! Why?, they make a whopping $2.00 more an hour! That's not how Burnaby Bayshore operates! Nope! It's strictly a bottom line focused company. It is driven to pay as little as possible so continuity of care is largely missed. The fact that clients like the care, is because they have based it on the hard work of the dedicated, educated care aides and nurses...not the awful office! clients, even sick, physically and mentally compromised clients complain about how the visits are scheduled and how often the office is calling, but when they call the office to complain...it goes no where. Bayshore isn't fixing this long standing problem. No one is making Bayshore clean up this mess! Unfortunately if you are a care aide or nurse...the office is always your first contact...and that SUCKS! Think twice before applying there for a job. But know you have been given the facts from this site and others. Check out the rate my employer site for other staff experiences!less
You work largely on your own, lovely clients.
Hours of paid work not equal to hours out in the field.Dealing with the diva schedulers
Personal Support Worker (Current Employee) – Toronto, ON – 7 October 2019
there are no shifts, yet they lie about shift availability . they call you for two hours shifts which work place most of the time is far from where you stay and if you decline, they withhold any more shifts from you. Too much Nepotism too, majority of schedulers seem to be of a particular race and therefore award more shifts to their own people