Have some nursing skills, slap on a pair of gloves and go into th front lines to see ehat ee see!
Management are not nurses
The company is unorganized.
That is management's fault
Focus on resolving the issues effectively and honestly, regardless of personal relationships. Be consistent in application of policy.
Answered - Hamilton Client Service Manager (Former Employee) - GTA, ON
Stop hiring their family members. Start using fairness or accept that this is screaming we need a union!
Answered - PSW (Former Employee) - Chatham-Kent, ON
Demote the current person so she works along with the team of schedulers and is reminded of how much the support workers do in fulfilling their duties. It would also have been good to pass on compliments from the clients to the workers; and after a number of good comments a .25 cent per hour raise would motivate the worker.
Answered - Personal Support Worker (Current Employee) - Kitchener, ON