Customer Service Centre Team Lead (Former Employee) – Calgary, AB – 10 April 2019
Good pay, good pension, they have a bonus but look for every opportunity to cut it down so done hold your breath... Quarterly reviews mean cuts to your bonus. Their health and dental plan are not the best. People are warm and friendly to work with, when all is well... Great cooperation with other locations to fix problem with shortages and product quality. Spend more money on quality control at the factories and training to properly repair the product. It isn't rocket science and you don't need hundreds of managers to figure it out.
It's too bad. I actually loved working there and would have loved to be properly trained and supported and treated fairly but alas, the cookie crumbles.less
Good pay, pension
Too much management, not enough training. Poor benefits package (health/dental). Lack of practical training and SOP