Batesville Casket Company Employee Review

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Customer Service Centre Team Lead (Former Employee) –  Calgary, AB10 April 2019
It was a good position until it wasn't. The company is too top heavy... Too much management... Layers upon layers. So much training to do but little training for your actual job functions. No SOP of any kind and you need to figure out things for yourself to get your job done then when things go wrong you are blamed and they point to policies and a website full of pages which you are not told to read or understand but need to adhere to. There is a culture of fear and mistrust. Policies to "turn people in" and "throw people under the bus" became apparent very quickly from associates at other locations. Management loves to travel around wasting thousands upon thousands of dollars yet cannot provide the training or support required to get the job done or get the location up to their standard, whatever that may be. Information flows in an "at need" basis and although there's a lot of communication, there isn't much said and not much done to help. At the end you fend for yourself dealing with all their time wasting policies plus all their extra work caused by poor product and cost cuts. At the end, accused of a bunch of stuff, was counting on a fair and impartial "investigation" which resulted in a kangaroo proceeding which I wasn't allowed to participate in or defend myself in as they hide behind some kind of privacy policy. There are much more negative stuff but to summarize... Too much micro-management. Should focus on practical training on every day functions. Need to improve product quality to stop the waste of time and money for repair or dealing with customer complaints. Should  more... provide more support and understanding especially when people are away and local management is left alone for months at a time to do the function of two people and expect everything to get done in the same amount of time. Too many policies... many unnecessary and many not applicable to Canada as they will quickly admit but make you adhere anyways andakenit sound like it's "law" but when you call them on it, they say it's just company policy. Stream line the policy encyclopedia and provide a synopsis to your people to read over and understand and enforce them universally not location to location. Develop an SOP for day to day tasks to properly train people instead of learning about something on the fly or when something has gone wrong.

Good pay, good pension, they have a bonus but look for every opportunity to cut it down so done hold your breath... Quarterly reviews mean cuts to your bonus. Their health and dental plan are not the best. People are warm and friendly to work with, when all is well... Great cooperation with other locations to fix problem with shortages and product quality. Spend more money on quality control at the factories and training to properly repair the product. It isn't rocket science and you don't need hundreds of managers to figure it out.

It's too bad. I actually loved working there and would have loved to be properly trained and supported and treated fairly but alas, the cookie crumbles.
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Pros
Good pay, pension
Cons
Too much management, not enough training. Poor benefits package (health/dental). Lack of practical training and SOP
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Overall rating

3.7
Based on 165 reviews
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Ratings by category

3.7Work/Life Balance
4.0Salary/Benefits
3.2Job Security/Advancement
3.1Management
3.4Culture

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