Banque Nationale Du Canada Employee Reviews for Customer Service Representative

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CSR's are not service providers, basically just product salesmen
Customer Service Representative (Former Employee) –  Toronto, ON29 January 2018
The workplace culture is mostly centered around sales and was barely ever centered around customer service. You will find yourself having to meet a ridiculous amount of product sales quotas.
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training
Customer Service Representative (Current Employee) –  Hamilton, ON4 January 2018
My training at the NBC was self guided people there expect you to do things on your own unlike TD training is basically on your own there is not much to stay my coworkers were great the hours of operations were great other pay was ok
Pros
good hours
Cons
high expectations
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Nice salary for students
Customer Service Representative (Former Employee) –  Montréal, QC17 November 2017
Even though I preferred working in a bank compared to working in stores, I definitely did not want to pursue a career in the bank industry for two reasons : 1- it was not in relation to my studies 2- the stress of achieving quotas at the end of the year is annoying, especially if you have a bad manager.
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Loved working at the National Bank
Customer Service Representative, Assistance Center (Former Employee) –  Montréal, QC15 September 2017
Great employer

Responded to questions about student loans.
Filled out forms
Approved forms, phoned clients if missing documents.
Answered phone calls
Pros
great advancement possibilites
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Good
Agent/Customer Service (Current Employee) –  Montréal, QC11 July 2017
Flexible Schedule. Good environement. The Voxdata company has a National bank contract. They receives inbound calls everyday for credit card activation. The job of the agent is to activate the card then propose the life insurance
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Good team atmosphere, organization in transition
CSR - Customer Service Representative (Current Employee) –  Ontario20 June 2017
Most positions in flux outside of investment advisors. A year or two from now the roster of positions will likely look a lot different as this bank along with most other banks transition to a more modern blueprint.
Pros
Good benefits.
Cons
Job description security.
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Extreme favoritism, lack of enthusiasm by management
Customer Service Representative (Former Employee) –  Ontario5 April 2017
If you are not in "the clique" you are bullied by management and co-workers. Staff were in a constant battle with each other to exceed but ...again...if you were not the "in" group management made it hard for you because they gave the favourite(s) the optimum job that would guarantee their goals were met thus making it difficult to impossible for all to meet goals. When confronted with this they absolutely refused they were doing this. This attitude caused high staff turnover and management still refusing to re-think their strategies. Bullying in such a passive aggressive manner caused extreme frustration. Eye rolling, whispering and lack of friendliness amongst staff is a daily stressor.
Pros
Discounts on products and services.
Cons
Favoritism, lack of support, pit team workers against each other...
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a place to grow
Customer service representative (Former Employee) –  Windsor, ON2 February 2017
even though national bank is a smaller bank compared to other banks, there are opportunities for advancement within the organization.
the benefits is definitely worth it.
Pros
old work culture
Cons
fun colleagues to work with
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nice work atmosphere, pleasure to work in
Customer Service Representative (coop placement) (Former Employee) –  Mississauga, ON14 January 2017
Excellent team, work ethic and customer service management. Amazing team, pleasure to work with. Helpful management, motivated employees and loyal customers.
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Sales objection driven environment
Customer Service Representative (Former Employee) –  Brossard, QC15 December 2016
Management focused mostly on sales objectives. Co-workers were always great. If you have the right manager you will learn a lot and like your job
Pros
employee mortgage rates
Cons
only sales driven
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Productive and customer oriented
Customer Service Representative (Current Employee) –  Mississauga, ON12 July 2016
I learned effective customer dealing.
My co-workers are cooperative and work with team spirit.
When the client does not have any package on his account and the charges has been deducted and he is not willing to pay.
Meeting service targets.
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Very productive workplace with lots to learn
Front Line Advisor/Customer Service Representative (Current Employee) –  Brampton, ON2 June 2016
I love working at the National Bank, one of the main thing about working here is that everything is manual that way you are learning much more rather than just punching numbers. I have learned alot from this work experience in terms of customer service and doing it right the first time. Management and co-workers are very friendly and motivated in terms of sales and being diverse. The most hardest part of this job is since there are not many branches in Ontario it is very hard to grow within the organization.
Pros
Very diverse organization to work in
Cons
Hard to grow in Ontario
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fun working enviroment
Customer Service Representative (Former Employee) –  Scarborough, ON17 May 2016
great experience to work at a bank!!best way to upgrade and good way of career opportunity!! you get to meet customers and help them out with the banking transactions,you learn about banking products,great co workers, best part about this job was learning about new products daily, and explaining it to the customer which will benefit them and the company!!
Pros
none
Cons
none
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Excellent Co workers
Customer Service Representative (Former Employee) –  Midland, ON8 March 2016
National Bank of Canada, Midland Ontario(Contract to cover Maternity Leave) January 29,2013-February 22,2014
Provide customers personalized service and identify their specific needs, performance of basic operational activities deposits, withdrawals general ledger entries , inform customers on a specific range of banking products and services while making suggestions best suited to the clients situation. Answered telephone calls and responded to customer requests.
Pros
Co workers
Cons
Night shifts for daycare purposes
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Customer oriented and family atmosphere
Customer Service Representative and front desk (Former Employee) –  Gatineau, QC25 January 2016
Typical day at work is customer service and administrative work or filing when no clients. Learn everyday if you work the Financial Advisers in your free time or when not busy. Team work is key and a good family atmosphere.
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Fun Workplace
Customer Service Representative/Coordinator (Current Employee) –  Toronto, ON18 November 2015
Amazing atmosphere. The Branch as a whole is very supportive and helpful. Meeting clients and getting to know them is awesome way to spend time at a workplace.
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Good working experience for sales-oriented employees
Customer Service Representative (Current Employee) –  Montréal, QC18 September 2015
Fun work place with accommodative management. Was able to adjust the work schedule according to the school schedule. The overall performance of an employee depends greatly on his/her ability to sell.
Pros
Flexible hours
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Great for getting experience and applying it elsewhere
Customer Service Representative (Former Employee) –  Montreal, Canada29 July 2015
The bank is very stable generating millions of dollars in profit on a yearly basis. They take good care of their main share holders and the people who bring significant amounts of money on a regular basis. On the other hand they disregard their employees. Basically, they overwork you for the least they can pay you. You would have no appreciation for your work or your effort.
Pros
Insurance
Cons
Long hours, non supportive superiors, very stressful
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Great Environment and Great Co-workers
Customer Service Representative (Former Employee) –  Montréal, QC22 June 2015
A typical day at work was usually me serving clients and trying to get them to buy products from the national bank. I learned great skills in the sales department, I learned to work independently, I learned to be quick on my feet and solve problems as fast as possible and I learned how to work effectively as a team. The hardest part of my job was learning how to make a sale when the client was stubborn. The most enjoyable part of my job was interacting with clients and meeting new people
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Excellent Learning Experience
Customer Service Representative (Current Employee) –  Toronto, ON6 May 2015
Worked as a CSR (teller) for three years assisting clients with their basic banking transactions while making appropriate sales recommendations. I gained a great deal of financial knowledge, exercised my customer service skills, and became more confident with working both independently and as a team.
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3.9
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