Valuable Work Experience and Independently Managed
Account Manager (Current Employee) – Fort McMurray, AB – 9 April 2013
As a process field specialist and account manager a typical work days require a large predisposition toward on-site client management, constant "after-sales" support, and process troubleshooting. This takes place at site-specific facilities in a common effort to produce adequate sales-grade oil in the most cost-effective and efficient manner.
Learning curve has been significant, largely due to the intimate nature of living and working at your customer's facility (Cenovus predominantly in my own case, with similar exposure elsewhere). Managing expectations, logistics of chemical supply, project-focus demands, process upsets, chemical field trials all form part of the learning curve.
Management has been a little trickier in my case largely due to an extensive 'on-site absenteeism'. Makes it difficult to progress within the company as, being a large organization, inherently relies on a bureaucratic hierarchy; sticking points can occur with ineffiective middle management. This has prove difficult to surpass internally.
Co-workers are great for the most part, generally an inherited commonality of purpose, however often working remotely can prove lonely, and co-workers are often also your client. Many wonderful friendships can develop in this scenario, which add to account stability.
Hardest part of the job is the amount of travel and remote setting. Makes developing personal routine and structure almost impossible. Long shifts whilst at work can be stressful and draining.
Most enjoyable part of the job is growing with your client; sharing in week-to-week process triumphs, building friendships, and working together toward generating satisfying results to day-to-day problems which come hand-in-hand with oil and water separation and subsequent purification.
high salary, good benefits, global company, initially steep learning curve
long hours, rotational travel, remote setting, unrelenting customer demands, stressful, ~1 year plateau to significant learning