Lead Customer Service Representative (Former Employee) – Charlotte, NC – 16 March 2018
Management is horrible and had to work way too many hours. I worked at the office and then would go home and work until midnight. Not enough people to handle the workload. I was told by my supervisor that it was easier to let go of a Caucasian than an African American. I should have reported this company’s actions.
K-12 LIBRARY SALES REP (Former Employee) – North Carolina – 25 February 2018
While employed at B&T the company overall had numerous management changes. This made for a confusing work situation for most employees. The Public library division usually had the least turnover due to it being the most lucrative. K-12, retail and wholesale were less secure.
District Manager (Former Employee) – Scranton, PA – 4 February 2018
I enjoyed working for Baker & Taylor during the 8 years I was with them. My co-workers were the best and we worked well together. I spent many days where I was at work more than 8 hours per day, but, I enjoyed it so it didn't seem like work.
I would leave early in the morning and travel to at least one store per day either working with a Merchandiser or conducting a visit myself if necessary. The actual travel (drive time) was the hardest part of the job with the second most difficult part being the fact that it sometimes seemed like the 30+ years of retail experience I have wasn't really taken into consideration at times.
The people I worked with, both the DM/RM co-workers and the Part time field merchandisers, were actually the most enjoyable part of the job. I have always been a people person and this position allowed me to show that.
Working with qualified people in a retail environment.
Merchandiser (Former Employee) – Tennessee – 10 January 2018
Just a God awful place to work for, go work at Pizza Hut, you'll make more money. You have limited hours with a lot expected to get done. You will work off the clock and be expected to. You'll get paid for an hour and a half, but have 2 hours of work. To bad, work quicker.
Education & Government Collections Supervisor (Former Employee) – Charlotte, NC – 2 January 2018
Employees have standard banking hours and most report up to middle management. Focus was put on employee opportunities and advancement under previous VP. Not sure about the new VP or how the environment currently is.
Sortation (Former Employee) – Kankakee, IL – 18 November 2017
-Everyone gets along, like neighbors. -Pay is Fair, for the type of you do. -Zone into the work so easily. -Time flies when you work consistently. -If you don't like stressing at a job and want to work comfortably, this is the job.
Credit / Collections Specialist / Customer Service (Current Employee) – Charlotte, NC – 14 November 2017
A typical day for me personally is to start off, by logging in a system called Live Chat. This system is where our Customers can ask questions or ask to be enrolled in a free system that Baker & Taylor offers called Invoice Gateway. Being that I'm the only representative out of about 40 employees handling this system as well as the representative that transfer voice messages to my coworkers, it makes my daily duties fast pace, which I prefer. I then respond to my emails, as I handle to CST region and my customers are not at work until 9am CST; which I'm in at 8am EST. I then work my way to listening to voice messages and returning calls promptly. As the day go by I work on my portfolio in which I have a goal of $4.8 Million a month. I've learned a lot working at Baker & Taylor for the last 9 years and 6 months. I enjoy my job as I'm a very easy person to get along with.
Kit matcher, order picker, cataloger (Former Employee) – Momence, IL – 17 October 2017
It's supposed to be a "family" company, but it's not. Management could care less about you life outside of this job. When there is a ton of work, you're expected to be there and work overtime, it doesn't matter if you have things scheduled prior to being put on overtime. If you don't come in on a Saturday, it's a point! You'll be scheduled for overtime on Saturday, and by Tuesday you're being sent home due to lack of work. There is no consistency with this company what so ever. You also only earn a ridiculous amount of pto per pay period. Like 3.4 hours or something like that. The pay is ridiculous, and you're always cheated out of your incentive pay. The turnover rate is very high, and there is a good reason for this. It's a very fast paced environment. You're being rushed to get work out, and then punished when the work isn't done correctly. Well it's wrong because it was rushed! The environment is awful. People are in a funk, and rightfully so. Only work here if absolutely necessary, and try not to stay longer than a year.
Research Representative Accounts Receivalbe (Former Employee) – Charlotte, NC – 30 August 2017
Awesome environment with a family friendly feel to it. Advancement opportunities are present but limited depending on your skill set. Pay is average but if you are a knowledgeable dependable employee this can be a good place to work.
Great company overall, but too much traveling required unable to balance work and family.
Sales Consultant Public Libraries (Current Employee) – Charlotte, NC – 31 July 2017
I enjoy the job and working with public library customers, my desire to leave steams from the heavy travel and the travel policy of having to use my own personal car for travel. This causes a huge financial burden and keeps me away from home 4 out of 5 days per week.
Kind employees, willing to train and support
Too Much Travel, No Company Car and poor reinbursement policy
Ok starting job. not enough room to go up in ranks
Order Picker/ back up Lead (Current Employee) – Momence, IL – 23 July 2017
OK place to start out if you need job experience. started out at 40 hour per week. Rarely get 40 hours per week anymore. some coworkers are very unmotivated to work which makes it difficult to work with them. Management is friendly. Hardest part of the job is walking all day. The job is very easy and anyone can learn it. lots of repetitive work.